Diagnotes by Backline 4+

Little bit of everything

Very easy to learn interface which is appreciated intern year when you learn 100 new technologies.
Would love the ability to make phone calls.
Some features are built in HIPAA violations. Adding people to chats shows info about old shared patients with consultants even months ago. It sometimes even combines 2 unrelated chats.
Otherwise the most seamless transition of all the grinds I’ve learned

One benefit

The real benefit of why we are forced to use this product is because of HIPAA. Otherwise it tries to recreate what you can already do with your phone.

Making a phone call uses data through the app. It would be better to call using minutes with a masked phone number. Label the audio call as audio, most people get scared that it’s labeled video.
Pictures, video already on our phones. It would be nice to markup photos in the app.
The texts are too small, especially when the phone is mounted in a car.
There is no easy one button call back with an extension. Again our number should be masked and be a phone call.
The rooms, paging system are ok but they are solving a problem we didn’t have.
There should be a read receipt so people don’t have to respond “ok,” “got it,” “thanks” and the phone keeps notifying of a new message.

I wish I could attach document in the app!!!!

I love the new addition of the search bar but the only thing I wish this app could do is attach documents to discussions. Currently a user can only attach documents via a picture! Sometimes I need a document that is saved on my phone or a picture that is already taken. Diagnotes please update this!!! 🙏🏼🙏🏼

Developer Response ,

Thank you for sharing this product feedback. Please connect with us by email at kriegler@diagnotes.com to address your feature request.