Enterprise Rent-A-Car 4+

I rented a car for travel and left my $50 dress coat hanging over the seat. As I sat in the airline,I realize that I was missing my jacket.I called back immediately with my rental number and was given the runaround of what department I needed to talk to. Once I spoke with a representative he informed me that they would check the car for my coat. To my surprise my coat did not make it to the lost and found. I was not offered a discount, a refund, nor was I informed that they checked the camera of where my car would’ve been setting to see that my coat should have been removed by their representative which would’ve been proof that my coat was in the car. If my coat was not removed from the car, that meant they did not clean it well and the next people drove off with my coat. I was so disappointed with the process of lost and found! Unfortunately there was not something in place to figure out where my coat was at right away. I mean really, how many people would called back about the same thing about four times speaking to multiple people if they really did not lose a nice jacket !

When choosing your class it is very deceiving. You have a big picture and disruption of the vehicle only to find out this is just an example of the class. When you look at class decryption it is no easily understood what the differences are. If I click the VW Jetta I kinda expect to get a Jetta (unless previous driver was late, or an unexpected thing happened) you need to be more clear on what the differences are in the classes and you need to make it more clear that it is a class you are choosing not a specific vehicle... also the “economy” class was more expensive... not sure how that works.

FYI. If I could chose a specific vehicle I would pay much more.... say 20-30$ more to know exactly what I’m getting and to have the comfort of a familiar car or to know I’m getting a car I have been wanting to test drive... I’m not wanting to pick a vehicle only to find out what I clicked on (VW Jetta) was actually a Nissan... May be in the same “class”, but it is not the same.

Yall are great. Your people in Athens al are great but I did not like it when that Nissan pulled up and that was the car I was given.

The vehicle I was given smelled like smoke. Floor on driver side close to gas and brake pedal had a big hole in the carpet/rug. The lever to adjust seat height was broken, it just dangled in place. There were crumbs or paper debris on the console and where the gear shift is. The guy cleaning up tried to get me the car asap but it could of been cleaner inside except the smell! Made the appointment for 9 and left by 10. There were only 2 gentleman assisting customers and they clearly needed 2 more to help with the line and I overheard them say they don’t have enough cars. I’m thinking the location or they just don’t have the number of employees needed. I do a lot better at the West Orange location but this one in EO I can walk to in 10mins. Wish Enterprise could get awesome employees at this spot. They stay busy and I make sure never to be in a rush and always make a reservation. My Go To has always been Enterprise even on vacation in PR. Bought my second and third vehicle from your location in Clifton when they were open. Still have the 2012 Dodge Caravan.