GoToManage (Remote Support)

Description

Go Mobile with Citrix GoToManage for iPad. An easy-to-use app for delivering remote technical support directly from your iPad. Instantly connect to computers and solve clients’ technical issues. To use this free app, you must first have a GoToManage Remote Support or GoToAssist Express subscription. Don't have one yet... Sign up for our Free Mobile plan to provide unlimited on-demand support from you iPad for free!

GoToManage for iPad gives you the freedom to deliver support from anywhere, at any time. Support your customers 24/7 when and where they need help.

HOW TO GET STARTED
1.) Download the GoToManage app from the App Store and install on your iPad.
2.) Enter your existing GoToManage or GoToAssist Express account credentials.
3.) Once logged in, tap on iPad screen to create a support session when instructed to and have your user go to www.fastsupport.com and enter the remote support ID for your support session or send them an invitation to connect via email. Your user accepts the connection and you can begin to provide remote support.

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Simple
• Instantly connect to users and their devices to solve problems quickly by directly controlling their computer with the intuitive multi-touch display.
• Start a remote support session directly from your iPad.

Convenient
• Provide remote support from your iPad quickly and easily. Once the app is installed, enter your existing account credentials and start a support session.
• You can be in the office even when you’re out of the office. With GoToManage for iPad you can connect and resolve technical issues from your favorite mobile device to any Mac® or PC.

Reliable
• GoToManage for iPad comes with free 24/7 Global Customer Support, so you’re never left hanging.
• GoToManage for iPad is backed by Citrix, so you can count on this app working when you need it.

Features
• On-demand remote support (unlimited use from your iPad)
• Intuitive touch and gesture controls
• 300% zoom to see details and operate with precision
• Multitasking
• Full keyboard functionality (including special keys Alt, Ctrl, and Tab)
• Preview text mode for fast typing
• Works seamlessly with existing firewalls - no need for special configuration
• 128-bit AES encryption, dual passwords and end-to-end user authentication
• Inactivity timeout that you can configure
• Connects over 3G and Wi-Fi
• Free 24/7 support

REQUIREMENTS
• iPad iOS 4.2 or newer
• Remote Computers:
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.5 (Leopard) or newer
• Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newer

NOTE: To use this free application, you must first have a GoToManage Remote Support or GoToAssist Express subscription.