Blue by ADT 4+

My system gets disconnected from internet often,it takes between 40 minutes to 1.5 hour to reconnect!the system shows off line but in the same time my cameras are working and connected to my internet,I think there is something wrong with the base!!!
Another thing which is not cool about this app is if you have more than 1 account or more than 1 house,every time you must log out of one and log in to the other account,I was hoping if they could fix this problem! To get notifications for both accounts in d same tome by account name for example! And on the app by sweeping page move to the other account instead of logging off !!
In general I’m happy with it however it’s not perfect as I wanted it,but I still recommend it.
Hope you find it helpful

We recently upgraded our equipment from an old pulse system to blue by ATT. I liked that we could set it up ourselves. The installation part was pretty easy. I have had problems with the functionality of the app in the system since the first day. I don’t like that you have to remove the battery from the camera for five hours while they charge. The camera quality is decent but the motion sensor is very inconsistent. When I attempt to watch live video it oftenDoes not work or takes an extremely long time to load. We have excellent Wi-Fi and never had any issues with our old system. I am so frustrated and dissatisfied that I attempted to cancel the service. I was told thatI had agreed to a three-year service contract and even if I returned all of this new equipment I would still have to Pay a cancellation fee for all of the equipment and all of the months of service on a prorated basis. It came out to over $1500. Now I am stuck with spotty equipment that doesn’t function as it should. We have been ADT customers for over 10 years. This app is garbage and is unable to consistently arm or disarm my system. Overall we hate it

After countless calls to customer service and totaling many hours on the phone trying to get their product to work. I have called to try and disconnect my services countless times. We have done many speed tests, unplugged my router many times. Deleted the app and reinstalled it, had new outside cameras sent, an internet booster sent, checked the internet ports. My system was showing offline 90% of the time and the other 10% of the time IF I got notifications, they were extremely delayed. Or buffered so long I gave up. I’m a single mother with a very violent ex husband. I need a system that works!! I called so many times to disconnect my services and they told me unless I pay the remaining months left in my contract they will not disconnect my services. I’ve asked for an address to ship their equipment back to them and they will not give me one. I have everything boxed up, IT DOES NOT WORK. I’ve done everything they’ve asked me to do, EVERYTHING. And still doesn’t work!! How can they refuse to disconnect my services and try to make me pay for something that doesn’t work!!!