PhoenixMobile for Appraisers 4+

This app needs a lot of work for usability. For instance, having the notes visible in the area where I’m logging my call so I can look at them while I’m talking to the person. There’s a lot of unnecessary navigation that takes up time and makes it difficult to complete a case 100% in Phoenix Mobile while on site because it makes our site time longer. Contact history doesn’t show the time you logged that call in so I have to write my times down on paper or in the notes section for an accurate timeline. It’s still a battery hog as well. Not to mention, how many years has it been and there’s still “Desk Time” field in the Field Rep case section of the mobile app? That’s more than oversight IMO…

It works fairly well, but there are some inconsistencies here and there. For instance, the different calendar formats when setting appts vs requesting extensions or filling in the date of inspection. The one for making appts doesn’t give the day of the week, which causes issues when a ph said they want next Tuesday. Also, there is no way to import photos, no way to know if an extension has been filed, a woefully inadequate list of phone call results, and no “desk time”. The information given regarding Mueller @ Home is inconsistent and confusing. When done checking individual stamps, the “done” button takes you back to the case menu, not to the case info page so you can check the next stamp. This sounds like a lot wrong, but given what the app does right, it’s pretty good.

Our company loves this app and how it has helped us go mobile. It works great other than a few glitches here and there. The biggest concern we have is it does not save your drop downs that you have to customize to the cloud/log in info but instead saves it to the device. This is a huge flaw! We have created hundreds of customized drop downs that are only stored on that device. If you want to use another device like your iphone, upgrade your device, accidentally break your device or just need to re-install because of a glitch in the app, you will then lose ALL of your drop downs you created (hours of work). Hopefully the developers fix this issue because of the reasons above. When they do this review will go to 5+ stars!