Visual Support 4+
SIGHTCALL
-
- Free
Screenshots
Description
The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording
The app does not allow the remote agent to access any data stored on your device.
What’s New
Version 5.1.1
In this release, we are introducing our brand new feature: Mobile Agent for Sightcall VISION. We also fixed a lot of bugs and improved performance.
Ratings and Reviews
Great app
The app is great for easily accessing the information needed for technicians to be able to visually diagnose a problem. A few customers have trouble understanding how to use the app and cannot get it to work. The flow is nice though it’s slow. Companies don’t use it to invent ways to void your warranty they use it to see if you are already following the guidelines to be under warranty.
Still in Use?
Anyone using this app? How do you use a sms to initiate? Would like to use to help mother with her iPhone remotely. Could it be use for this scenario?
Easy to use app
I installed this application so NordicTrack could inspect a failed monitor for my treadmill that was still under warranty. The application worked fine with no issues.
I could see how NordicTrack might use this to not send out unnecessary parts, but also catch people abusing or doing things outside the manufacture warranty.
App Privacy
The developer, SIGHTCALL, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- SIGHTCALL
- Size
- 12.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Bulgarian, Finnish, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish
- Age Rating
- 4+
- Copyright
- © 2022, SightCall
- Price
- Free