Webjet 17+

Very hard to deal with

I booked a flight from Auckland to London return on the Webjet web site. As soon as I had paid fir it I realised that the return flight included a stop over in Brisbane fir 8 hours so I rung webjet to have it changed. I was on the phone for an hour, finally the flight was changed and I made the fee for that. A couple of days later I checked the confirmation email confirming the changes and found out the return flight was now for the wrong month. In fact we were leaving Auckland on the 8/8 which was correct and returning from London on the 11/08. Which should have been the 11/10 so when the customer service person changed the return flight they booked it on entirely the wrong month. Lucky I looked as I would have not found out until we got to the airport. When I contacted then again they did fix it up with no charge but so they should have. Today I have been on a live chat with Webjet for over an hour talking to two different people who asked me the same questions, then I got disconnected and nothing was fixed. I was enquiring about paying to upgrade our flights. They are quick to take your money but aren’t interested after the booking. The last customer service person had, and confirmed my email address so when the live chat stopped they should have contacted me but that hasn’t happened.

Developer Response ,

Hi Lily, we understand this can be frustrating. If you could edit your review by including the Webjet booking reference, this will help me locate the booking so that we can investigate and resolve.
Thanks Webjet

Website is great booking, but after booking service and information service is almost non existent

Webjet for is great for finding travel information, and the actual bookings itself, but if you need to make further enquiries or try to upgrade your flight.

This is where Webjet is not very good, information is very vague if any, the telephone supplied just plays music for hours and hours, you can spend a whole 12 hours on hold and not get answered.

Then if you go to the airline for help you are told you need to call Webjet as they cannot help you.

Though Webjet can be great to find flights, accommodation or package deals and car hire.

They are not great at all for actual service or dealing with information to held after booking service or information and the airline cannot help.

Rating reflect the equal good and bad as if you have no problems then there is no issue then webjet site is fantastic if you get what you need, but if problems don’t count on getting help from webjet. I didn’t after three day trying I just gave up.

Like a travel agent in your phone

I fly approximately once a week for business and I usually book travel through my EA. Occasionally though, I might need to book a flight at short notice due to travelling with friends, or being a funny time of day. I remembered Webjet from the very early days of web-based travel sites and they have stood the test of time. I used the app for the first time in the last few months and found it seamless. Since then, I have used it a couple of times and have had similar experiences. All of the carriers you need for Australian domestic travel are there, it’s a great side-by-side comparison, and you can store your frequent-flier details and travel details there, so you are not refilling forms every time. The booking fees are minimal, certainly less than if you were to jump from side to side yourself and spend time comparing side by side just to save a few dollars. You save it back in time and effort, as well as getting the flights. You actually wanted for the best price. Five stars for busy people who value their own time and energy.