BOQ Mobile 4+

I have never written a review before, but I feel so strongly about this app that I can’t not say something. This app is plain atrocious. I cannot believe that a bank that is trying to be competitive within industry can genuinely believe that this is a commensurate service, even amongst small banks. A brief list of issues: - Endless crashes - Non-functional text fields - The app looks straight out of an intro to Visual Basic textbook for high schoolers. I don’t doubt a high schooler could create a better app. - No account information (both BSB and Account number are never displayed together. The BSB is emailed to you and kept separately. It’s almost like BOQ is actively disincentivizing you to bank with them. - Incredibly slow processing (admittedly this is less of a problem to do with the app but more of a problem with the actual service) - Incredibly user-unfriendly menu/irrelevant content If your intention was to create an app that is less user-friendly, less functional and more of a waste of time to use than the failed IT school project I handed in in year 11, then you have achieved your goal. I don’t see BOQ succeeding in becoming a premier small banking service until they focus on fixing their online banking services. It’s 2021 - hire developers who achieve the absolute bare minimum in terms of competency and do better. First boomer rant over - I can’t believe BOQ has turned me into a Karen but look at where we are now

I’m not one to normally write a review but this app is so, so, so bad that I feel I must insist to BOQ that they immediately fire all the people involved in the creation of this abomination all the way to Head of Digital. It cannot be understated how spectacularly bad this app is and how excruciatingly frustrating an experience it is to try and use it. Not only is the lack of functionality embarrassing at level I’ve never before experienced, but usability is like you’re on one of those hilarious Japanese game shows designed to humiliate and injure people. I don’t use the app very often for all these reasons but BOQ seem to have now added a new “onboarding” experience when you launch the app to showcase the new “features”. This set of welcome screens is like an escape room puzzle without an exit and impossibly frustrating “features” like screens where the next button is unreachable because the screen scrolling snaps back. It’s unfathomable to think to that this is merely incompetence or lack of testing. This sort of spectacular lack of usable functionality can only be explained by this being a deliberate prank…but April fools is over now, BOQ. Did you forget to put the real app back again?

This app is atrocious. BOQ should be ashamed. Been with them for a couple years and this app and their internet banking is ancient. There is not one aspect that is successful or that i can speak positively about. It’s clunky and crashes/logs you out incessantly. You can’t even set up recurring payments from the app. Trying to view an eStatement on this is infuriating (won’t let you zoom out to see entire document or account info). My friends can transfer between each other’s banks instantly while my transfers to them or there’s to me takes days, even a week. Thus i’ve been looking to change banks and saw the competitor-blitzing interest rates BOQ is offering on their new app (that’s off limits to existing customer accounts). It was definitely enticing but after reading that app’s reviews the 4.75% isn’t worth it. Sounds like not much has changed except a more modern façade. The new customers are finding it just as behind in comparison to competitors. That rate seems like a desperate plea for customers.