myBupa 4+

We find BUPA very efficient, but I pay our fees one year in advance to save the increase, and then you send us a letter in April to change the conditions of our cover after we have already paid (moving the goal posts). After being with MBF and then BUPA for so many years and never considering moving to another provider this year sadly we will be looking around.

Hey Paul, it’s always great to hear from our loyal members, though it’s disheartening to know you’re thinking of leaving us. We get that premium increases and cover updates can be challenging, and our Customer Service team are always there to help clarify any concerns you may have. I’d recommend calling through on 134 135, between 8am - 8pm (AEDT) from Monday to Friday, to have a further chat about this. Warm regards, Viv

Every time i go to submit a claim whenever i go to put in the item the app crashes and i can’t do anything, please fix this, it has worked before but it very annoying.

Also when i went to go into the app the other day, i had to re-login, then wait for an email to verify who i was then set a pin number and make touch ID available. Sure not a problem. But today I had to do that again, i’ve already set a pin, what is the point if i still have to wait forever for an email verification, at least do a text message if you are gonna do it every time. Once i was fed up and realised i wasn’t going to be able to make my claim through the app i went the website where i have to log in again and then it asked me for the email verification…. stop doing that!

Hi there,

We're aware there've been some issues relating to the claiming experience on the myBupa app, and rest assured it's something we're looking into and are working to implement a fix for as soon as possible.

With regard to the verification code, we've recently introduced Multi-Factor Authentication (MFA) in an effort to strengthen the security of myBupa, as we take the protection of our customers' personal information incredibly seriously. We're currently only sending the one-time code out via email, so there won't be a way to change this to be sent as a text.

Although you'll be asked to do this each time you log into myBupa on a web browser, it does seem rather strange you're being prompted to do this every time you log into the app, so I'd first recommend making sure you're not logging out of the app each time you close it. If the issue still persists, please let us know by emailing MobileFeedback@bupa.com.au, or contacting us on any of the methods mentioned here: https://ms.spr.ly/ContactUs.

Kind regards,
Sam

Useless.

I hope that BUPA’s health insurance business systems and programming work better than this.

My view is that I will never trust important personal business such as health insurance to an organisation that can’t satisfactorily implement its own business software such as customer-facing iOS applications.

UPDATE:

Viv, thanks for responding. My device is an iPod Touch 6 running iOS 12.4.4.

I am surprised that you have requested multiple personal id items from me such as BUPA account number etc. This is unacceptable in a public forum.

All you need to know is that the current MyBupa app crashes at startup on the system I have specified above. This is prior to entering any of my personal info. As a professional developer, your job is to now test the app using the iPod Touch 6 and the latest iOS software for this device. Once the crash has been replicated you then need to rectify the app.

Please advise the community here when this has been done. In the meantime I will review my current health insurance arrangements with a view to moving my business to an organisation that has its IT systems running smoothly.

By the way, why can’t I even pay my annual BUPA premium using the myBUPA app?

Good afternoon. Apologies for any confusion caused, your membership details can be sent over to mobilefeedback@bupa.com.au so that we can start with the investigation. While most customers can see the payment details of their policies through the App, making payments or updating direct debit details will need to be done through the desktop version for now. Thanks for sharing your thoughts and feedback regarding this. Kind regards, Viv