Klook: Travel, Hotels, Leisure 4+

Klook for Asia

When travelling around Asia, Klook offers great convenient deals and discounts. Being able to buy discounted tours and services beforehand and being able to skip the bookings line with prepaid vouchers and tickets is the only way to go; being able to collect pre-purchased tickets and vouchers from international airports before heading into the city is just perfect!
The iPad app is the same as the iPhone app which is a shame - as the iPad offers so much more real estate for content which is not really utilised. However, the app works on both devices and it’s hard to fault klooks excellent services! Good job, Klook and Thank you!

Why Bother

Admittedly we were 7 minutes late to our meeting point (3 trains and ‘slow’ elderly parents but still arrived before our tour time), we couldn’t find the tour rep for our tickets. We asked a guy at a stall which had a Klook umbrella but as soon as I showed him the paperwork he shook his head and then blanked us. I phoned Klook who gave me a phone number to ring the tour rep but the number didn’t work. Having phoned Klook again I was put on hold while the customer services tried to get hold of the rep, during this time I was able to walk to the meeting point and back to the event location as I was on hold for ages. Unfortunately we were unable to get our tickets and I ended up paying for them again at the attraction itself which was so simple with no queue and practically the same price. I wouldn’t bother using Klook next time, I’ll just stick to the main box office especially as you can buy most tickets direct on line anyway. I ended up loosing my money to Klook but lesson learnt.

Developer Response ,

Dear Chris Smax, Thank you for taking the time to leave us a review. We're sorry to hear you had an unsatisfactory experience with the booking of the tour. We would like to further assist you in this booking. Kindly provide us more details and send to support@klook.com so that we can look into this further? We do hope to serve you better in the future, your understanding is highly appreciated. Thank you!

Beware advertising tickets no longer available

I tried to purchase rail passes for Japan and tried 4 times. Each time it said there were tickets available and then after taking my money I got a notification and email stating that my booking was cancelled and I would be getting a refund. Turns out the tickets for the entire day were already sold out so were never available in the first place. Then I get told a refund would take up to 2 weeks. So I was out of pocket over $1,500 with no immediate refund. They shouldn’t be able to take payment until confirmation that there are still tickets. I hope they enjoyed making interest off my money while I had to top up my credit card waiting for a refund. Such a scam. Do better for your customers. Will never use the app again and do not recommend it to anyone as you can’t trust it.

Developer Response ,

Dear Customer Pikelets11,

Thank you for using our services and giving us feedback. We are sorry that the recent booking experience might not meet your expectations, as an online travel platform, we value each of our customers' feedback. To further assist you with the booking, please feel free to visit (https://s.klook.com/mzx66o), we will contact you as we receive your message. Thank you for your understanding and cooperation.

Best regards,
Andi L.