My Optus 4+

I lost my phone, and had to get a new phone. So I had to go on a plan. The shop assistant was so helpful and honest that I got a new iPhone, but because I had no use for a fancy camera I was told it was cheaper to get the Xr which had all the same software and hardware of the 11. My mum is in hospital so financially this pay I was a bit strapped and Optus offered an extension of over a month by pressing one button in the app. Tesltras team would have sold me anything basically to get the most from me the sales person could get. I was a long time Optus customer anyway and the choice was a no brainer, so from the point of sale until the use of the phone I recommend Optus every time. Added bonus i her more data than I can use always have at least 8Gig left over. Although it doesn’t roll over like prepaid it makes no difference I can’t see how I could use all that data myself anyway 5 stars. Thank you Optus. Sincerely liam lewis. Customer for life. 😁

Hi there, thanks for leaving a great review. We're delighted that we could help and that you're enjoying Optus. Thanks - Tommy.

I would of put 5, but it’s only because it’s difficult finding things, like “extension’s” on the billing site when I can only pay half of the bill. It’s like Optus deliberately hides the extension link so I got no option but pay the full bill when in reality I know I can only pay half for now. Thee rising of prices like petrol and food, can be stressful for someone like myself on DSP, and I m at my limit of getting my disability pension a rise to keep up. I can only give what I have planned to pay for the bill when it’s due!! Sometimes I can pay the full bill, but when I can’t, I would like to be able to click the extension link that I can see plainly on my bill when on line, to safely extend some or all of the bill owing straight away, then having to search for the extension payment link, and not being easily able to find or access the link on the day when I need to pay my bill. When this happens, as it has happened again now, in not being able to find and have easy access to the extension link etc, I can only hope you’ll see what I have done, and send me notice, to allow me the option to extend my bill for a period of time rather then Optus being direct with me!! Eg, pay now or reap the consequences ( well that’s how your email comes across to me who I read it). So if you are for the people that matter to you, I can only hope you’ll take in consideration of what has been written here before next bills are due !!

Hi there, I'm sorry to hear that you've experienced issues with Optus. Please send us a direct message via the My Optus App and we’ll connect you to an Optus expert who will get back to you with a solution as soon as possible. Thanks - the My Optus app team

So many glitches with the new version of the app! I’m logged in and I can’t access My Cases - I either get stuck in an endless log in loop (where it doesn’t even recognise I’m in the app and keeps prompting me to open the Optus app?!), OR I press My Cases and absolutely nothing happens. We also don’t get ANY notification when a case is updated or a message is posted. These all live in My Cases and not the main messaging chat. I am roaming and my service hasn’t been working since 14th June!! I’ve been in contact every single day and they just keep resolving the cases when the issue continues - the worst app now and customer service is next level awful (Come on Optus app & service team, I switched from Telstra & really didn’t think you could ever be like that, but somehow you’ve become even worse!?).
Disconnected conversations with over 18 of your staff, no issue ownership or true resolution, awful customer experience and no care to help me with the app issues or phone issues meanwhile you’re more than happy to take my money - oh and I’m still waiting for my refund of over $762… After 4yrs my experience this past year has been so poor I will be looking elsewhere once I’m back in the country. If I was in Australia right now I would have ported out already as I need my phone number for work and 2FA for everything. Horrendous situation to be put in the last 3 wks while on holiday without a working phone number!!

Hi there, thanks for taking the time to leave a review. I would like to hear more about your experience, if you could contact us via myoptus@optus.com.au, and include your service number as well as a screenshot where possible, we can investigate this further for you. Thanks - The My Optus app team