SysAid Helpdesk App 4+

SysAid Technologies Ltd.

Designed for iPhone

    • 1.0 • 2 Ratings
    • Free

iPhone Screenshots

Description

Manage your IT help desk and assets when you’re on the go!

SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need to deliver superior help desk support anywhere, any time.

With the trademark simplicity and ease-of-use of SysAid’s IT Management platform, SysAid Help Desk App allows you to:

● View all service requests assigned to your team
● Update the status, priority, due date, and other fields of a service request
● Create new service requests
● View a complete list of your assets, user, and companies
● Update the asset name, location, owner, and other fields
● Filter help desk and asset lists per field
● Navigate between views in an interface that's specially designed for your iPhone
● Receive Push Notifications to your iPhone relating to service requests under your responsibility
● Perform SysAid Remote Control sessions seamlessly
● Rotate your iPhone during a SysAid Remote Control session to switch to full view

SysAid Help Desk App is a free application included in SysAid IT Management Software, a powerful tool specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Help Desk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.

Stay on track, in-the-know, and improve your IT performance with SysAid. IT’s that simple!

What’s New

Version 2.7.4

New and redesigned app icon

Ratings and Reviews

1.0 out of 5
2 Ratings

2 Ratings

Tukhitman ,

Almost functional

Most features work, user search produces incomplete lists.

Snezy ,

Not working 100%

I can view my Queue, create jobs, edit jobs. Its nice and quick but nothing actually saves...
It's as if save/apply buttons are completely non-responsive.. Bit annoying. Hoping there will be an update now that v8 sysaid has been released!

PaulSwanson ,

Good start, more work needed v1.0

Does the job, but needs more polish and doesn't yet work in a multidomain environment. Looking forward to future releases to make it more useful & production ready. This is really more of a beta version app.

App Privacy

The developer, SysAid Technologies Ltd., has not provided details about its privacy practices and handling of data to Apple.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

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