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1

A Lean Approach to Transformation: Interview with Bryan Robertson, Direct Line

Many companies are substituting "continuous improvement" with a new term that implies more radical change: "Business Transformation". In the tough economic climate that companies are operating in at the moment, it seems merely improving is no

21.5.12

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2

Convergence within the Telecoms Industry: Interview with Karl Schultz, TeliaSonera

Companies within the Nordic region have typically lead the way in telecommunciations. But lately there’s been a lot of "Apps" and "Apples" around adding to the ever increasing complexity and competitive pressures. So just where is the telecoms industry

15.4.12

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3

Assessing the Next Generation of BPM: Session at PEX Week Orlando

What's next in store for BPM? In this Process Perspectives podcast leading experts share their thoughts. This session was recorded LIVE at PEX Week Orlando and was moderated by Brad Power, consultant and researcher in process innovation. Panelists in this podcast: Steve Towers,

12.4.12

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4

Lean Six Sigma for Improved IT Quality

How can Lean Six Sigma be used in an IT environment? In this Process Perspectives podcast, Gene Rogers, Director of IT Service Quality at Baker Hughes explains how Lean Six Sigma is applicable to IT Service Quality, discusses why he thinks IT could be leveraged more strategically to

27.3.12

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5

Wanted: Leadership Skills for Business Transformation

All too often process leaders are taught the tools and techniques of process improvement but not the leadership skills they need to lead business change. So just what are the leadership skills and attributes process professionals need to do their job effectively? In this Process

20.3.12

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6

Deploying Lean Six Sigma Globally

You’ve got people located all over the world, different factories, different languages, different cultures. How do you pull it altogether and create one global Lean Six Sigma program? In this Process Perspectives podcast, Sanjay Gupta, Director of Operational Excellence at paper

18.3.12

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7

In the Name of Science: Process Excellence at Lawrence Berkeley National Laboratory

What do process excellence, science and 13 Nobel laureates have in common? Up until recently – not much at all. But Lawrence Berkeley National Laboratory, a US-based government research facility, has set out to change all that. The Laboratory, which operates within

26.2.12

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8

We Have a Bewildering Array of Improvement Tools - Why Aren't We Getting Any Better?

Lessons from Deming for the 21st Century The world of business contains a bewildering array of approaches to process improvement and process management. But sometimes if can seem like we’re having hardly any affect on business operations. So how can we improve the

23.2.12

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9

US Navy's Award Winning BPM Project

They’ve got a reputation for being among the toughest, most highly skilled military personnel in the world and they’re sent on some of the most difficult security missions out there. But can even the US Navy Seals benefit from improved processes? Naval Special Warfare Group 4

19.2.12

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10

How to Make Lean Six Sigma Projects Succeed

More and more companies in Asia are adopting Lean Six Sigma methodologies as a way to reduce costs and improve quality. But if you’re not careful it can be easy for your efforts to be derailed. So what can you do to ensure success? Or perhaps more importantly – what

8.2.12

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11

Process Improvement in the Public Sector

What’s the key to successful process improvement in healthcare? Involve your frontline staff in any processs change says Allan Cumming, GM Quality Improvement at New Zealand based Southern District Health Board. In this Process Perspectives podcast, Cumming discusses the

2.2.12

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12

Technology & Mobility: iPads at Ottawa Hospital

They’ve become one of the coolest technology products out there - but are iPads becoming the latest "must have" for doctors and nurses? One Canadian hospital certainly seems to think so. Ottawa General Hospital, located in the capital of Canada, has

30.1.12

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13

Partnering with IT and Sustaining Engagement

Where does IT fit into your process improvement program? And how do you make process improvement a part of the culture? In this Process Perspectives podcast, Debi Rednik, Process Excellence Leader, and Steve Waldner, Process Excellence Advisor, both working within

19.1.12

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14

Firefight No More: Assessing Process Maturity Levels

When you’re lurching from crisis to crisis it can be difficult to take a step back and figure out how to move beyond heroics and firefighting to something more sustainable. That’s where knowing your process maturity levels can help…or so says Danie du

17.1.12

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15

Creating Sustainable Business Strategy: Interview with Richard Chetty, BMW South Africa

You can’t plant more food during a famine, says Richard Chetty, Manager: Innovation & Strategy at BMW South Africa, which is why you've got to make sure you've got a plan in place for the worst case scenario. In this Process Perspectives podcast, Chetty

15.1.12

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16

The Smart Company's Guide to Cost-Cutting

With the economy in the doldrums and many companies cautiously approaching the year ahead – cutbacks, layoffs and cost cutting appear to be back on the agenda. But is there a right and a wrong way to make cost savings? In this Process Perspectives podcast, Brad Power, a

12.1.12

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17

How Knowledge Management Contributes to High Performance

What does knowledge management have to do with performance? Northrop Grumman is a global supplier to defense and aerospace industries. With clients such as governments and militaries, and products like unmanned spacecraft….you can see why the company has no margin for error.

10.1.12

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18

Enterprise Architecture: Building a Shared Culture of Process Improvement

How do you build a shared culture when you’ve got different teams all with different ways of understanding and speaking about the same problems – the IT department, your Lean and Six Sigma teams, your business users. What does it take to bring it all together and make sure

8.1.12

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19

Hoshin Kanri: An Alternative to MBOs?

Is Hoshin Kanri a better alternative to Management By Objective? Yes, argues Ken Craddock in this Process Perspectives podcast. Craddock is an expert in organizational design and a frequent lecturer at New York’s Columbia business school. He discusses why he

4.1.12

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20

Overcoming Barriers to Process Improvement Start Ups

Starting up a process improvement program? Sometimes you can find that other people in your company aren’t quite as enthusiastic as you about the changes you’re about to make. So what should you do about it? In this Process Perspectives podcast, recorded live at PEX

2.1.12

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21

Customers, Economic Turmoil, and the Role of Process Excellence

Is Business Process Excellence the key to weathering financial storms? Here's why one south African bank thinks the key is to focus on the customer. In this Process Perspectives podcast, Jan Lategan, Head of Process Management Corporate Shared Services at South

21.12.11

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22

Data Gets Big - What Are the Implications for Process?

Are you ready for Big Data? Do you even know what the heck it is? In this Process Perspectives podcast, Robert Plant, an associate professor of computer information systems at the University of Miami School of Business Administration, sheds some light on what big data actually

18.12.11

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23

Improving Government Services: State of Michigan Case Study

As baby boomers inch closer to retirement, the government services that they rely upon are starting to feel the strain: delays, backlogs, and errors can be common. But one government office, the State of Michigan's Office of Retirement services, decided to do something

13.12.11

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24

Improving the Procurement Process: Why You Need Better Contract Management

Getting a good price out of your suppliers and developing long-term strategic relationships is important when your business is purchasing goods and services, but what happens next? In this Process Perspectives podcast, Amy Good and Dipan Karumsi, both senior

11.12.11

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25

Applying BPM to Improve Patient Care: Interview with Cameron Keyes, Ottawa Hospital

Many hospitals and other healthcare organizations are using Lean Six Sigma methodologies for process improvement, but very few have adopted Business Process Management or BPM. Could that be about to change? A Canadian hospital has been pioneering the use of BPM technology to improve

6.12.11

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26

Introduction to Process Frameworks: Interview with John Tesmer, APQC

Heard about process frameworks but not quite sure what they are or why anyone would want to use them? Process frameworks provide a common language and approach for companies to compare processes, functions and activities to allow for a host of activites like benchmarking,

5.12.11

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27

Unlikely Bedfellows? Using Kaizen for I.T.

Are the principles of Lean manufacturing and software development complementary? For an increasing number of organizations, the answer to that question is yes. Software and automation can bring great efficiency to a business but the value that software brings is

1.12.11

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28

Using Strategy Mapping for Continuous Improvement - Head of Quality Management at Siemens Turkey

Strategy Mapping - what is it and why does it matter in process improvement? In this Process Perspectives podcast Nuray Sen, Head of Quality Management at Siemens Turkey, describes how the company uses strategy mapping techniques as an integral part of its continuous improvement

14.11.11

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29

Extending Excellence Down the Supply Chain – Interview with Cenovus Energy

You might be doing things perfectly but what if your suppliers aren’t? It might be that you're stuck holding the "hot potato" when things go wrong. So how do you reduce the process excellence disconnect between you and your suppliers? In this Process

6.11.11

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30

Putting the Continuous Back in Improvement - A DTE Energy Case Study

Continuous improvement often resembles a sporadic effort as many companies struggle with moving beyond a project-based focus on improvement to embed improvement as part of the daily work culture. So how do you put the continuous back in improvement? In this Process Perspectives

2.11.11

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31

Process Improvement 2.0 - How Digital Technology is Redefining Excellence

In a report out earlier this year Forrester Research predicted that by 2014 over half of all consumer purchases in the US will be made online or informed by online research. What impact will that have on process and operational excellence? In this Process Perspectives , Aaron

31.10.11

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32

Why You Need a Process for "Trustworthiness"

Is trust in big business and government at an all time low? In a few short weeks "Occupy Wall Street" protests have spread to cities across the world with street demonstrations and "tent cities" sprouting up in New York, London and other major

24.10.11

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33

SaaS for Successful Business Execution– Interview with Grant Crow, i-nexus COO

A recent survey conducted by i-nexus and PEX suggested that over 80% of companies were using spreadsheets to manage each stage of the business execution process; planning and cascading business goals, driving execution of strategic initiatives, and tracking the impacts of those

19.10.11

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34

Data Driven? Try Using a Little More Intuition Next Time

Are you a data driven decision maker? Dr. W. Edwards Deming once famously said “In God we trust; all others must bring data”. Indeed, process improvement approaches like Six Sigma emphasizes the importance of data collection, analysis and control. But in a new book author

18.10.11

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35

Lean Six Sigma in 2012 - Interview with Gregory North of Xerox

What does the coming year hold in store for Lean Six Sigma and process improvement practitioners? Today, the risks are higher and the pace of change is faster than even a couple of years ago, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox, which means that

16.10.11

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36

The Importance of "How" - Interview with author Dov Seidman

We've entered an era where one banker in London can lose his company billions of dollars and force the resignation of his CEO, says Dov Seidman author of the book HOW: Why HOW We Do Anything Means Everything … in Business (and in Life) . In this Process

11.10.11

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37

Practical Advice on Implementing Hoshin Planning

Hoshin Planning – what is it and how do you use it successfully? In this Process Perspectives podcast George Dramowicz, retired VP of Global Quality & Lean at Merix Corporation, explains the concept of Hoshin Planning and offers practical advice on how to implement it

9.10.11

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38

Operational Excellence and the Incredible Disappearing CEO

According to Fortune Magazine, CEOs at Fortune 500 companies have an average tenure of less than 5 years. So how do you shape your long term vision for process excellence when you don’t even know who’s going to be leading your company from one year to the next? In this

4.10.11

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39

Defining Your Operational Excellence "Vision" - Interview with Berndt Forssel, Volvo

Vision - if your leaders don’t have it, how can you expect from your employees? But how do you make your operational excellence vision more powerful than a couple of meaningless slogans stuck in a Powerpoint somewhere? In this Process Perspectives interview, Berndt Forssell, Senior

25.9.11

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40

Catapulting Business Excellence to New Levels at Jubilant Lifesciences

How do you maintain flexibility while at the same time being able to anticipate and scale up to customer demand? In this Process Perspectives podcast, Kulbushan, the Global Head of Business Excellence at Jubilant Lifesciences, one of India’s largest pharmaceutical companies,

21.9.11

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41

Using BPM for Transformation Efforts - Interview with Derek Miers, Forrester Research

How do you get to the next level of productivity improvement? By not starting off with what you've got, says Derek Miers, BPM industry Analyst at Forrester Research. Businesses need to think about what they should be delivering to their customers, says Miers, and not

20.9.11

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42

Making BPM Software More Focused on People, Interview with Analyst Ian Leaver

The BPM software market is overly geared towards IT automation, says independent analyst Ian Leaver at Forward Look. In this Process Perspectives, based on a video interview recorded LIVE at Pex Week Europe earlier this year, Leaver argues that Business Process Management

13.9.11

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43

Learning the Lessons of Dr. W Edwards Deming - A Discussion with Hazel Cannon

"The world is drowning in information but is slow in acquisition of knowledge," said Dr. W Edwards Deming over two decades ago, an insight that is perhaps even more relevant today with the explosion of information sources now at our

11.9.11

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44

Leadership and Lean Six Sigma at Chevron Europe

Change in a big organization does not come free, says Eric Sirgo, General Manager of Operations at Chevron Europe. In this Process Perspectives podcast, Sirgo discusses the history of Chevron's Lean Six Sigma program, how it began as a grassroots effort before getting picked up by

6.9.11

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45

The Challenge of Improving Government Performance

Italy. Britain. France. The United States. Greece. Spain. Ireland. A few short years ago, that would have been a roll call of some of the hottest economies on the planet – now without exception all are facing tough questions about the future of government services and what

5.9.11

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46

Process Excellence at Cable and Wireless

Slower growth and increasing competition means that there is increasing pressure on profit margins so improving process efficiency to drive growth has become a critical role of process improvement in the industry. That was the view of Mark Zirbser, Head of Process Excellence at

4.9.11

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47

How to Use Failure Productively - Interview with eBay's Director of Operational Excellence

Failure is something that we don’t like to talk about and like to commit even less. But it’s an essential part of the learning process and if you work in continuous improvement, there’s a good chance that the road to excellence will have a few

31.8.11

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48

Nightmare On Change Street - Why It Doesn't Have to Be This Way

Rapid technological innovation and an uncertain economic climate means that neither businesses nor individuals can afford to stand still. But like anyone who has tried to stick to a fitness regime can testify…change isn’t easy. Especially when it involves changing the

29.8.11

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49

Panel Discussion: Using Lean Six Sigma For Government

Like it or not, governments around the world are slashing budgets left right and center. Can they cut costs and still improve services? Some are looking to Lean Six Sigma for answers. But is it the right tool set and how can governments use it effectively? PEX Network Editor, Diana

23.8.11

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50

Open Call with Newt Gingrich on Lean Six Sigma for Government

Can Lean Six Sigma really save the government $500 billion dollars a year? Those were the claims put forward by Republican party candidate Newt Gingrich in a recent Fox News interview. Gingrich is just one of the latest politicians to sign up to campaign group Strong America

23.8.11

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51

Innovation and Process Improvement at Google

Innovation and process improvement go hand in hand, says Alessandro Laureani, Global Operations Processes and Systems Manager at what might be considered one of the most innovative companies on this planet….Google. There's a lot that needs to happen between the

22.8.11

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52

Time for Lean Six Sigma to Grow Up? QwikSolver and Lean Six Sigma 2.0 at Xerox

As the pace of change acclerates can traditional process improvement tools keep pace? It's time for Lean Six Sigma to grow up, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox. In this Process Perspectives interview, North discusses some of the

16.8.11

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53

Want To Get More Things Done? Throw Away the "To Do" List

Do you have a “to-do list” that’s a mile long? And how often do you finish the day with every item checked off? It might be that the "to do" list is actually hampering your productivity. At least that's the argument put forward by Peter Bregman author

10.8.11

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54

Making Excellence Systematic - Interview with COO of Threshold Enterprises

How do you fix a wheel when it's spinning? That's the challenge that confronts businesses as they try to make changes all the while delivering on their commitments to customers. In this Process Perspectives interview, David Bodiford, Chief Operating Officer at Threshold

4.8.11

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55

Is Cloud Computing Risky Business?

Many companies are starting to look to cloud computing - using pay as you go or subscription-based web services - as a means of increasing the mobility of the workforce and of driving down the costs of maintaining a technical infrastructure. But what are the

2.8.11

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56

Adapting Business Excellence Models to Global Challenges

What does a successful business excellence model look like? And how does it need to be adapted to reflect the changing business environment? In this Process Perspectives interview, Matt Fisher, Chief Operating Officer at EFQM discusses the 9 pillars of the foundation's Business

28.7.11

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57

Applying Lean Techniques for Personal Productivity

Lean, which started out life in automobile manufacturing, has been popping up just about everywhere in the last few years such at banks, in government offices and healthcare organizations, among many others. But what about using Lean principles in daily life to become personally more

27.7.11

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58

How Do You Make Your Lean Six Sigma Program Your CEO’s #1 Priority?

How do you get the C-suite to sit up and take notice of Lean Six Sigma? The reality is that many CEO’s give Lean Six Sigma their tacit support with one eye to the fact their competitors are doing it so they better be seen by the market to be doing something

13.7.11

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59

How To Predict Innovation Failure

What if you could look into a crystal ball and find out which innovations are likely to succeed and which are likely to fail? We can, according to author Michael Raynor, who co-wrote The Innovator’s Solution with Clayton Christensen. Raynor says that a theory he’s developed

7.7.11

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60

Using Six Sigma for Improved Customer Service

Can Six Sigma improve customer satisfaction? At Starwoods Hotel Greater China, part of one of the world's largest hotel chains, Six Sigma forms an integral part of measuring, improving and reducing the variability of service quality at the individual hotels. Lisa Liu, regional

5.7.11

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61

What Really Matters - Improving the Customer Experience at Financial Institutions

One of the worst things you can have from a customer experience point of view is have leadership that "knows" what customers want, says Darin Phillips Vice President of Customer Experience at Bayview Loan Servicing. In this Process Perspectives podcast, Darin

3.7.11

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62

Leadership Lessons from Genghis Khan

History is littered with them - brutal but effective leaders. From Genghis Khan - that terror of the Mongolian steppes - to Joseph Stalin who introduced the gulag to his people, these leaders built empires founded on fear and violence and aren't often cited as

29.6.11

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63

Right Data, Right People, Right Time - The Cockpit Approach at Procter & Gamble

Procter & Gamble has come up with a novel approach to getting the right data to the right people at the right time - modelled on an airplane "cockpit". The global consumer giant looked at how people make decisions on a daily basis - powerpoint slides, e-mails,

27.6.11

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64

Using Kaizen and GE Workout to Engage Frontline Retail Staff

How do you get frontline retail staff involved in process improvement? Alghanim Industries, a privately-owned Kuwaiti conglomerate, uses GE Workouts and Kaizen events to get their retail staff engaged. In this Process Perspectives interview, Paul Mathews,

23.6.11

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65

How to Win in New Markets (Hint: Change What You're Doing)

New markets require a new way of doing business, says Stephen Wunker, founder of New Markets Advisors and author of a new book out this month called Capturing New Markets . In this Process Perspectives podcast, Wunker argues that capturing new markets requires a different approach

21.6.11

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66

The Secret of Employee Engagement? Stop Talking, Start Doing!

Engage employees by showing how things work, says Mark Anderson, Director of Lean Six Sigma at Arval, a vehicle leasing firm and subsidiary of European bank BNP Paribas. You can waste a lot of time, he says, trying to convince through discussion and theory. In this

20.6.11

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67

Did Poor Quality Lead to the Soviet Union's Demise?

Quality has far-reaching ramifications, says economist Dr. Vladimir Kvint, and plays an integral role in fostering entrepreneurship. Dr. Kvint argued this point in this week's Deming Files column Deming and the Development of the Global Emerging Market . In this Process

14.6.11

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68

(French Language): L’Application de Lean au Comptabilité Chez Bombardier

Peut on appliquer les methodes Lean au sein d’un department comptabilité? Chez Bombadier, on pense que «oui. » Dans ce podcast Process Perspectives , Natasha Bastien, Director Continuous Improvement, Finance Shared Services, A&R chez Bombardier

13.6.11

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69

Should the President of the United States be a Black Belt?

Waste has no constituency, says Mike George, a retired consultant and director of a group campaigning for the use of Lean Six Sigma in government services to cut the deficit. His group Strong America Now recently got Republican politician Newt Gingrich on board its campaign, while

12.6.11

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70

Adding Value with Lean Improvements

Lean is often known as a tool for reducing waste. But should it really be about increasing added value in the business? Philip Holt, Director Customer Collaboration Online at Philips Consumer Lifestyle, says that many companies are starting to view Lean as a way of adding to the top

12.6.11

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71

How to Create a Culture of Lean Process Improvement

Mark Stewart, Lean Six Sigma Deployment Leader at Xerox Europe, joins PEX Network to discuss how Xerox keeps Lean front of staffs' minds and pinpoints the value it’s driving for the business. Mark explains why, at a company that has been deploying both Lean and Six

8.6.11

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72

Selecting and Implementing the Right Information Technology

Technology is expensive, takes time to roll out and will lock you into a particular way of doing things, potentially for a very long period of time. So how do you make sure that you’ve got the right technology in place for your business operations? Shailesh Grover, Global Head of

6.6.11

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73

Interview with Europe's Best Process Improvement Project in Service and Transaction Winner

Royal Bolton Hospital in Northern England speaks to PEX Network about winning this year's European Process Improvement Project in Service and Transaction. Michaela Bowden, a respiratory specialist and departmental manager at the hospital, describes the drivers for the project,

1.6.11

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74

Dealing with Uncertainty and Taming Tigers - Interview with Jim Lawless

Tigers may not be the first thing that springs to mind when you think about leading process improvement programs. But Jim Lawless, founder and CEO of leadership coaching company Taming Tigers, says that the fierce felines have more to to do

26.5.11

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75

Using Business Process Improvement to Align IT in your Business

Rick Arthur, Senior Vice-President and Chief Information Officer at the Brickman Group, joins Ron Ambuter, Senior Vice President, Corporate Business Process Incubator, to discuss the alignment gap between IT departments and the rest of the business. In this interview,

19.5.11

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76

Customer Loyalty And How To Get More Of It

The conventional thinking around customer loyalty is that the only metric that really matters is whether your customer would refer you to others, says British retail expert Peter Wray. In this Process Perspectives podcast, part of a special Retail Excellence Week content series, Wray

12.5.11

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77

RFID – The Greatest Thing for Retailers Since Bar Codes?

Radio Frequency Identification may have begun its life as a tool for the US military, but over the last few years it's really begun to take off as a means for retailers to track inventory throughout the entire supply chain. The technology gives each product, or asset, a unique

10.5.11

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78

Process Excellence in HR to Make Employees a Retailer's Best Friend

It’s often said that employees can be a firm’s most important asset. But how can retailers make sure that employees live up to that truism? Marla Debbaudt, Director of Talent Management Operations at Gap Incorporated, joins PEX Network to discuss how the

8.5.11

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79

Beginning Your Lean Transformation: How to Initiate Organizational Culture Change

Debashis Sarkar, author and Asia's Service Lean Pioneer; shares his views on culture building and its associated trials and tribulations. In this Process Perspectives podcast, Sarkar discusses how your organization can begin to plot out a path to turning around its culture

5.5.11

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80

Interview with European Best BPO Program Winner

What makes the difference between a Business Process Outsourcing program that goes well and one that goes terribly wrong? In this Process Perspectives podcast, the winner of the Process Excellence Network's Best Business Process Outsourcing Project Award, Serco Consulting, says

5.5.11

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81

Lean Initiatives: Getting Employee Buy In

Gaining the buy-in of upper management and employees for Lean change initiatives, can be one of the biggest challenges faced by process improvement professionals. In this Process Perspectives podcast, Peter Stoppelenburg, Director of High Performance Organization at Dutch power

4.5.11

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82

The Bottom Up or Top Down Debate, Deutsche Bank Weighs In

Keeping Lean front of mind for your leadership comes down to results, says Geoff MacDiarmid, Head of Lean Europe at Deutsche Bank. In this PEX Network podcast, Geoff discusses the ways that Deutsche Bank makes process excellence a key part of the culture at Deutsche bank, and discusses

3.5.11

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83

Lean and Green Initiative at GKN

Can existing manufacturing practices be adapted to support sustainable business? That's the question that Andrea Pampanelli, Driveline CI Leaders and Environmental Specialist at GKN, is seeking to answer. Andrea is doing her PHD on applying Lean and Green principles to manufacturing.

20.4.11

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84

Process Improvement at Public Utilities - Interview with Matt Aguilar

Matt Aguilar, Business Process Improvement Lead at Southern California Edison, joins Jon Wetzel of Lean for Everyone, to discuss Process Improvement implementation in the utilities sector. First he outlines how Process Improvement fits into the structure and culture of Southern

19.4.11

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85

Interview with Jason Chipchase, Head OpEx, Virgin Media

What does it take to lead a successful Lean transformation in your company? One of the winners of PEX Network's European Process Excellence Awards tells us what it took them. Jason Chipchase, Head of Operational Excellence at Virgin Media, one of Britian’s largest

19.4.11

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86

Middle Eastern Companies Bolstered by Lean Six Sigma

Business is booming in the Middle East and Lean Six Sigma is starting to play a crucial role, says Aref Al Awadi, Team Leader Business Process Development, Kuwait Petroleum Industries. But, he adds, sometimes culture is blamed for what are just plain bad habits. In this

12.4.11

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87

The Price of Sustainability

How do you assign value to sustainability? Are company profits and environmentalism compatible goals? Companies are starting to wake up to the financial benefits of sustainability, says J ohn Peloza, a business professor at Simon Fraser University in British Columbia,

6.4.11

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88

Motorola: "Understand the Why"

Six Sigma can be perceived as slow and arduous, says Tom Goodwin, Director of Lean Six Sigma at Motorola Mobile Devices, but it doesn’t need to be. The key, he says, is understanding the "why". Tom joins PEX Network to share his best practice tips for rolling

24.3.11

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89

SingTel: Best Start Up Lean Six Sigma Program Award Winner

A fast moving industry, a business growing by acquisition and expanding its service offering, and processes that were straining under the pressure? Sound familiar? Those are the challenges that faced Singapore Telecommunications Ltd, Asia's answer to America's AT&T, when they

14.3.11

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90

What I wish I'd known: John Murphy, CSX

In this week’s What I wish I’d known interview John Murphy, Assistant Vice President Process Excellence at rail transport company CSX, describes the lessons he’s learned along the way, and even reveals why railroads are in his DNA.

10.3.11

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91

Advice for Talent Development? Forget the Fads

Remember that the best people aren't always the right people for a particular role, says Christina Pritchard, Founding Director of Meta-Lucid. In this podcast interview with Jon Wetzel from Lean for Everyone, Pritchard talks about the role of talent

6.3.11

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92

What I Wish I'd Known: Anu George, Morningstar Research

Quality is often seen to drive bottom line impact. But can it really make on impact on top line growth? In this week's What I wish I'd known interview, Anu George, Chief Quality Officer at Morningstar Research, details why she thinks it can. She also talks about

3.3.11

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93

Lean and the Most Turbulent Industry on the Planet

It's an industry that's at the whim of weather, under pressure from rising oil prices, at risk from terrorism...and even unpronounceable Icelandic volcanoes sometimes get in on the action. In this Process Perspectives podcast Brian McConnell, Manager of

1.3.11

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94

Is Your Business Ready for the Future? Interview with Futurologist James Bellini

We're now entering the first world war of talent for the top one percent of really leading edge players, says futurologist and author James Bellini. In this Profit through Process interview with Lean for Everyone blogger Jon Wetzel, Bellini reveals what the war for talent means

27.2.11

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95

What I Wish I'd Known: Mark Fendley, BMW Manufacturing

When you've worked twenty five years in continuous improvement, you'll get to the end of that time and realize that you've got another twenty years to go, says Mark Fendley, a Master Black Belt at car manufacturer BMW. In this Profit Through Process What I Wish I'd

23.2.11

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96

A Step-By-Step Plan for Effective Change

Michelle Ray, the CEO of Walkabout Seminars International and an expert in Personal Leadership and Workplace Relationships, joins Jon Wetzel from Lean for Everyone to discuss steps to encourage positive change and engagement, the role of leadership attitude and intercompany relationships

22.2.11

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97

How to Make Hoshin Planning Work: Bridging the Achievement Gap

It’s all well and good to sit in a glass tower and come up with cutting edge strategies to trounce the competition. But like so many things in life a well executed strategy is easier said than done. Hoshin planning can help, says Paul Docherty, CEO and co-founder of

17.2.11

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98

What I wish I'd known: Beth Gollogly, Iron Mountain

All business leaders should have to learn about process, according to Beth Gollogly, Vice President of Business Process Improvement at Iron Mountain, an information management solution provider. In the latest of our "What I wish I’d known" interview

15.2.11

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99

Lean & Green with Pfizer's Continuous Improvement Lead

In a special guest podcast hosted by Jane Gray, Editor of Lean Management Journal, Celia Banks, Continuous Improvement Lead for Pfizer Worldwide R&D Business Technology explains how the pharmaceutical giant is viewing developments in lean and green thinking.

14.2.11

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100

What I Wish I'd Known: Keven Carpenter, GE Capital

Be wary of moving up too quickly or taking a promotion before you're ready . Perhaps not the most intuitive thing for an ambitious young executive, but one of the key pieces of advice from today's guest. In this week’s "What I wish I’d known"

8.2.11

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101

Applying Lean in a Disaster Zone - Interview with Russell Maroni

The devastating earthquake that struck Haiti over a year ago killed hundreds of thousands of people and completely destroyed the country’s infrastructure. A few weeks after the quake, Russell Maroni, then an X-ray technologist at a Florida hospital, found

7.2.11

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102

Manufacturing Knowledge: Should Lean Principles Be Applied To Education?

We've seen Lean applied to services and healthcare. But can lessons on manufacturing efficiency and quality be applied to the education system? In this Profit through Process podcast we speak with Tom Mason, Professor Emeritus of Economics & Engineering Management

7.2.11

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103

What I wish I'd known: Interview with Diane Francisco from Covance

Know when to deploy Six Sigma tools and don't make it scary, says Diane Francisco, Director, MBB of Process Excellence and Change Management at Covance Laboratories. In the first of our “What I wish I’d known” interviews with senior process excellence

2.2.11

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104

Inventive Incentives: Redesigning Healthcare Payments

Healthcare in developed economies is facing a two-pronged attack: aging populations and governments that can no longer afford the burgeoning costs. So doing more with less is not just a buzz slogan in healthcare - it’s becoming a critical imperative. And the

1.2.11

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105

Cap Gemini: Winner of 2011 Best Project Contributing to Innovation

How do you make sure that your relationship with your outsourcing partner is functioning as well as it could be? Capgemini won the Process Excellence Network's award for "Best Project Contributing to Innovation" for a project entitled "Transformation in

30.1.11

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106

How LSG Skychefs Saved the Environment AND Millions of Dollars

Last week in Orlando IQPC announced the winners of for its Process Excellence Awards – honoring individuals and businesses that have delivered outstanding results in some aspect of their process improvement initiatives. We’re going to be doing a series of podcasts and

27.1.11

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107

To profit or not for profit, the process is all the same

A lot has been made of the difference between private and not for profit organizations. But from a process improvement perspective, are they really that different? Erika Westbay, Program Director of BPM at the Nature Conservancy, a non profit environmental organization, doesn't

25.1.11

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108

Summit sees growing interest in Business Process Management

Tough economic times need new process improvement initiatives. And at IQPC's Profit through Process summit in Orlando last week, many blamed a tough economy for what some say is growing interest in Business Process Management technology. In this Profit through Process

25.1.11

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109

The Great Debate: Lean for Services?

Lean, which seeks to remove waste from processes, has been used for decades in manufacturing. More recently, service industries have started applying lean methodologies to streamline their operations and make efficiencies.Proponents say that Lean can just as

16.1.11

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110

Why Do Businesses Exist? The Reasons According to Peter Drucker

What is the point of a business? The answer to that was relatively straightforward for Dr. Peter Drucker, a hugely influential theorist, professor, consultant and social scientist: businesses exist to create a customer. Departing from that simple principle Dr. Drucker's

13.1.11

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111

Get in the Game! How metaphors can hide business risks

How do you ensure that you’re not busy perfecting the typewriter when your competitors have the latest Apple i-gadget up their sleeve? In this Profit through Process podcast, PexNetwork speaks to Charles Faulkner, Author and neuro-linguistic practitioner, who says

9.1.11

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112

Citi's Roadmap to Better BPM

Jim Ford, Managing Director of Finance Reengineering at Citi, says that a holistic approach is necessary to achieve true BPM. In this Profit through Process podcast, Ford discusses how the international financial conglomerate is using technology and process improvement as

5.1.11

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113

Mind the gap between strategy and execution

Vision? Check. Mission statement? Check. Execution...er, well at least we've got the strategy. It's a failing common to many businesses: company slogans and strategies cooked up in the boardroom fail to translate into real results. So just how should you align

4.1.11

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114

Advice For Process Improvement: Think First, Do Later

Want to improve a process? Start off by thinking of all the reasons why you shouldn't. That's one of the lessons learned by Brian Eden, Global Head of Operational Excellence at Mylan Laboratories, a provider of generic and specialty pharmaceuticals. In this podcast,

3.1.11

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115

How to get the most out of Balanced Scorecard Metrics

Sam Chari, Vice-President of Global Operations at research investment firm AllianceBernstein, joins the PexNetwork to discuss how the company is applying BPE Methodology to drive efficiency. He reflects on how financial institutions typically collect and interpret performance

22.12.10

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116

Process improvement: It's not about the tools!

Understand your context and make sure that the process improvement tools you use are appropriate to them, says Jason Schulist, Director of the Program Office at DTE Energy, a US-based energy company that supplies electrical and natural gas. His company won last year's

22.12.10

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117

Information is so yesterday, process tomorrow

You've heard of the industrial age. You've heard of the Information Age. But are we headed for a new era - the Process Age? In this Profit through Process podcast, Gerhard Basson, an IT Process Architect with Old Mutual Life Assurance Company, says that he thinks

14.12.10

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118

Show, don't tell to build better prototypes

Seeing is believing. That's the principle upon which something called Immersive Engineering rests. The process is based on Six Sigma methodologies, virtual reality technology, and systems engineering. Joe Kleiss, team lead at the US Armament Research and Development

13.12.10

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119

No Smoke Without Fire - Best Buy's Tips on Improving Customer Management

Make it as easy as possible for your customer to engage with your business, says Mike Fisher from consumer electronics retailer, Best Buy. In this Process Perspectives interview, Fisher describes Best Buy's methods for applying process improvement to customer management.

13.12.10

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120

Involve Frontline Staff, Start Small & Other Lean Lessons

The involvement of frontline staff is key to successful process improvement, says Ashly Mason, Process Excellence Manager at Moffitt Cancer Center & Research Insitute. She's been integrating process improvement philosophies and techniques such as Lean into

13.12.10

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121

"LEAP" over Waste the Deutsche Bank Way

Change isn't something that happens to you, says Peter Zorn, Head of Lean and Transitions at Deutsche Bank, it should be something of which you're part. In this Profit through Process podcast, Zorn discusses the cultural transformation needed in any continuous improvement

12.12.10

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122

Top tips for improving the customer experience

What are some of the common challenges of working with customer-related processes and how do you overcome them? Find out in this Profit through Process podcast. PexNetwork speaks to Patti Rogers, Head of Lean Six Sigma Initiatives at leading Canadian telecommunication company TELUS to

8.12.10

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123

Why "soft skills" are hard stuff: Creating efficient teams

You've assembled a team of the best and brightest minds your company has to offer. But how do you make sure they work well together? In this Profit through Process podcast, Aqua Porter, Vice President Lean Six Sigma Strategy and Business Excellence at Xerox, discusses what she sees

7.12.10

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124

Is your Lean Six Sigma "Fit for Purpose"?

Companies have been implementing Six Sigma and Lean initiatives for decades now but many fail to achieve the expected results. In this Profit through Process podcast Jon Alder, the Group Head of Lean Enterprise at global consumer packaging company Rexam PLC, says that Lean Six

6.12.10

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125

Paranoid Leadership is the Secret of "High Velocity" Organizations

Having the right people at the top is what makes some organizations pull ahead of their competitors, says Steven Spear, MIT professor and author of the book " The High Velocity Edge: How market leaders leverage operational excellence ." In this Profit through Process

1.12.10

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126

Simple steps to sustainable process improvement

Integrating process improvements with overall results is the key to achieving sustainable process improvement, says John Norcross, Client Partner at consulting group Evolve Partners LLC. In this Profit through Process podcast, Norcross discusses lessons learned when

29.11.10

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127

What has your Enterprise Architecture done for your customers lately?

Ask not what you can do for your Enterprise Architecture, ask what it can do for your customers. Steve Melville, Director of Support Delivery Architecture at Oracle, says that businesses today need to align processes, strategies and systems to be customer-focused and

28.11.10

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128

Technology for the collaborative enterprise

First came local area networks. Then e-mail. Now it's the turn of social media. But do any of these developments make us work more efficiently together? In this Profit through Process podcast, Keith Swenson, Vice President of Research & Development at Fujitsu America and

25.11.10

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129

How Vanguard Investments Created a Memorable Client Experience Using "Moments of Truth"

Creating a memorable client experience goes beyond simply listening to and acting on client feedback, according to Vanguard, a US-based investment management company. Earlier this year Vanguard began a journey to improve how it treated its customers by looking at a

23.11.10

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130

Not just another pretty face - BPM is more than automation

There's more to Business Process Management (BPM) than just automating processes, says Ian Gotts, CEO and founder of BPM software provider Nimbus. In this Profit through Process podcast, Gotts says that process management has really moved beyond the IT department

21.11.10

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131

Move beyond project-based improvements

It's time to move beyond projects, says the Vice President of Six Sigma at one of Canada's leading packaged food companies. Bruce Miyashita, Vice President of Six Sigma at Maple Leaf Foods argues that companies need to think about quality and improvement in what he

18.11.10

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132

A stopwatch can be a Lean tool of brute force

Lean can be used for more than just manufacturing, according to Tina Capotorto, Director of Process Improvement at GE Oil & Gas. Capotorto has been applying some of the principles of lean manufacturing to the office environment and getting interesting results. In

16.11.10

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133

Competition spurs efficiency in South Africa

It's a problem that manufacturers have faced for decades: international competition forcing factories to cut costs, improve quality and increase efficiency. It's one of the reasons, in many ways, why Lean and Six Sigma were invented in the first place. Andreas de Boer, Lean Six

14.11.10

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134

Social Media and BPM: Two Point "Doh!"

Facebook and Twitter may be reshaping the ways that we communicate with our friends and family outside of work. But apart from our marketing departments, are they really appropriate in the workplace? Clay Richardon, a senior analyst serving Business Process professionals with

9.11.10

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135

One small step for management, one giant leap for change

Imagine working in a company where strategic priorities change every four years or so depending on politics and where billions of dollars are tied up in infrastructure, some of which doesn't even reside on this planet and you get a sense of the sorts of challenges that face NASA

4.11.10

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136

The "birds and the bees" of project management

Birds, bees, and ants are not the normal sorts of creatures that inhabit the hallowed case studies of business textbooks. But their ability to collaborate in decentralised ways on complex activities has a thing or two to teach us about project management. In this "Profit

3.11.10

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137

Are realtime analytics the solution to business woes?

In the not so distant past, news and information used to drift around the world on ships, carried by messengers. But as the 20th century advanced, so too did the pace at which information travels. As a result, Adrian Pasciuta, Technical Director at solution provider Vitria Technology,

28.10.10

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138

Behaviors that make or break your company

As anyone who has ever languished on a customer helpline or had a product fail at a critical moment can attest, the interactions we have with companies and their products influence whether we decide to buy from that company again. In this "Profit through Process" podcast we

26.10.10

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139

How to Speed Up Innovation Execution

It's still up for debate whether innovation is something that can be structured, sped up, and essentially "taught." This hasn't stopped Cenovus Energy, a progressive Canadian oil company, from developing an innovation and continuous

5.10.10

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140

Leveraging Cost Analysis and Process Improvement Methodologies for Process Optimization and Efficiency

In this Profit through Process podcast recorded live from IQPC's 6th Annual Business Process Excellence in Financial Services Exchange, Genna Weiss of Six Sigma & Process Excellence speaks with Evin Kose, vice president of cost management for Finansbank Turkey. Kose

4.10.10

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141

A Wrap Up of IQPC's 6th Annual Business Process Excellence in Financial Services Exchange

In this Profit through Process podcast, Genna Weiss of Six Sigma & Process Excellence IQ speaks with Emmanuel Decroix, global Lean Six Sigma leader for BNP Paribas Corporate Investment Banking, to discuss the major themes, most talked about topics, and intriguing highlights of

3.10.10

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142

Deploying BPM in a Rapidly Changing Business Environment: An OTP Bank Romania Case Study

Lucie Stoker of IQPC speaks with Codin Caragea, BPM director for OTP Bank Romania, who discusses the operational excellence developments within his organization over the last 4 to 5 years. Caragea reflects on how the rapid growth of his organization had led to the initiation of a

28.9.10

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143

A Radical Approach to Selecting Continuous Process Improvement Initiatives: A DHL Express the Netherlands Case Study

When DHL Express the Netherlands decided to take a new direction for identifying additional continuous improvement projects, the company embarked on a radical approach: a country-wide exchange program for all of its 17 operational site managers. This initiative entailed that for a period

15.9.10

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144

How Fortis Bank Turkey is Taking the Steps to Organizational Fitness

Speaking to Helen Winsor of IQPC, Tutku Salihoglu, head of Process Improvement at Fortis Bank Turkey, gives an insight into the company’s Organizational Fitness program. She explains the background behind the launch of the program, before detailing the management methodology behind

12.9.10

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145

The Benefits of Adopting Robust Business Execution Systems: An Interview with i-nexus CEO Paul Docherty

Research carried out with CEOs of leading organizations confirms that "execution" is their number one priority — and often their number one concern. With lack of clarity around strategy, the need for clearer definition of roles and responsibilities, and a difficulty to

6.9.10

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146

Integration, Agility and Driving Value at BNP Paribas

Lionel Loiseau, head of the BPM Competency Center at BNP Paribas, joins Helen Winsor of IQPC to talk about Business Process Management (BPM) in financial services. Loiseau explains the importance of BPM for BNP Paribas and outlines the key first steps in setting up a BPM competency

5.9.10

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147

Interview with the Head of Business Excellence for Deutsche Telekom AG

Dr. Jürgen Mees, head of Business Excellence for Deutsche Telekom AG, speaks to Richard deSilva of IQPC about some of the broad Process Excellence issues, which include laying out the correct KPIs, involving all of the program's stakeholders, and building an

31.8.10

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148

How to Select Quick Win Projects

Quick win projects help to cement the value of deploying Process Excellence. But how can you ensure that these quick win projects will definitely have a significant impact on your business — and be sustainable? In this Profit through Process podcast, Genna Weiss of Six Sigma &

30.8.10

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149

Linking Business Process Excellence to the Better Delivery of Service Level Agreements in the MENA Region

With a history that goes back about 10 years, service level agreements are nothing new to the MENA region. However, they have not been common business practice. It’s been only over the last two or three years that businesses within this region have begun to more seriously consider

25.8.10

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150

How Heembouw Applies Lean Principles to Project Planning

As a construction firm that works on unique projects, Heembouw has been able to meet its supply chain challenges through the adoption of Lean principles to its project planning. This has meant making sure that the project team works closely with key clients and suppliers from the

23.8.10

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151

Improving Public Health with Lean Six Sigma

Three years ago, when leaders from a couple of public health departments decided to explore using more advanced Lean Six Sigma tools for their process improvement efforts, Grace Duffy — along with Dr. John Moran — helped make this initiative become a reality. Since this

22.8.10

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152

Customizing Lean Six Sigma for Middle Eastern Organizations

Whether you work at a Middle East-based enterprise or a multinational with offices in the MENA region, one thing is for certain: Understanding the business culture of this region is key to a successful Lean Six Sigma deployment. In this Profit through Process podcast, Genna Weiss of Six

10.8.10

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153

Top Tips for Operational Excellence in Health Care Process Improvement

Atil Koyuncu, director for Healthcare Delivery Process Improvement at the New York Presbyterian Hospital, talks to Helen Winsor of Six Sigma & Process Excellence IQ about achieving operational excellence and guarding against failure in health care Process Excellence. He begins by

8.8.10

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154

Achieving True Lean Transformation: An Interview with Michael Ballé

So your organization has gone through the quick and early wins of using Lean tools. Now, what will it take to master a true Lean transformation? This Profit through Process podcast — recorded onsite at IQPC’s Lean Leaders Meeting — offers insights into how to approach

2.8.10

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155

A Conversation with the World’s First Lean Dentist

Lean manufacturing, Lean healthcare … Lean dentistry? With Dr. Sami Bahri being declared the “world’s first Lean dentist” at the 19 th Annual Shingo Prize Conference, Lean dentistry is no longer a stretch of the imagination. In this Profit

26.7.10

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156

The Story Behind the Surge in Lean Implementation in US Businesses

Amongst U.S. businesses — and even beyond — Lean has arguably become the process improvement approach du jour. So why the sudden reawakening for the Lean philosophy? In this Profit through Process podcast, Genna Weiss of Six Sigma & Process Excellence IQ speaks with Jason

19.7.10

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157

The Motorola perspective on Process Excellence Leadership

In this exclusive Profit through Process podcast with Tom Goodwin, Director of Lean Six Sigma at Motorola Mobile Devices, you'll get to hear what makes Motorola's Lean Six Sigma program such a success, how it has evolved since initial implementation, and

12.7.10

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158

Achieving Excellence: Allstate Insurance’s Revamped Six Sigma Training Program

Allstate Insurance Company’s Six Sigma program is nearly 10 years old. It’s hugely successful, with significant benefits across the organization. However, you won’t find the company resting on its laurels. In 2009, with a change in Six Sigma leadership, Allstate

6.7.10

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159

The Zappos Interview: CEO Tony Hsieh on His New Book 'Delivering Happiness: A Path to Profits, Passion and Purpose'

Tony Hsieh is one of the most exciting CEOs of our generation. Hsieh’s new book, Delivering Happiness A Path to Profits , Passion and Purpose , offers an engaging account of Hsieh’s entrepreneurial journey, which ranges from his first worm business to his first

28.6.10

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160

Introducing Design for Innovation in Manufacturing

For manufacturers, it’s a constant challenge to ensure that their newly released products will have the highest potential for success. In this Profit through Process podcast, Richard Platt and Joe Ficalora discuss how Design for Innovation in Manufacturing (DFIM), their newly

14.6.10

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161

Beginning Your Lean Six Sigma Journey: How to Engage Your CFO

Are you looking to learn how to more effectively convey the financial benefits of your Lean Six Sigma program to your CFO so that you get his or her full support for your initiatives? If so, this Profit through Process podcast will show you how you can accomplish this task. Tapping

7.6.10

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162

Getting Your Organization to Make Decisions Based on Data: Why It’s Such a Challenge and What You Can Do About It

Process Excellence professionals strive to create an organizational culture that bases its decisions on data. But getting an organization to use data-driven decision making is easier said than done. Often times, it’s the exception rather than the norm. This Profit through Process

31.5.10

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163

A Lean in Healthcare Discussion with Mark Graban and Jim Hearn

If you are looking for Lean in healthcare case studies, listen to this Profit through Process podcast. Special guest host, Mark Graban, founder of the site www.leanblog.org and author of the Shingo-Prize Winning book, Lean Hospitals: Improving Quality, Patient Safety, and Employee

24.5.10

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164

Janeece Keller of Luxottica Group Gives Her Take on the State of Process Excellence Today

Janeece Keller, Director of Operational Excellence and Contact Centres, Luxottica Group, and the president of the Australasian Association of Lean Six Sigma Practitioners, discusses her take on the current state of Process Excellence today. Keller reveals what she believes

17.5.10

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165

Business Process Reengineering using BPM Solutions: A Chubb Case Study

Are you looking to implement Business Process Management (BPM) within your organization? Not quite sure where to start as far as selecting an optimal BPM solution? Well, this Profit through Process podcast will provide you with tips and advice for beginning your BPM journey. Genna Weiss

10.5.10

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166

How Web 2.0 Can Make a Difference in Product Development Quality

Even with formal product development processes, costly PDM/PLM investments, risk management plans, design controls, and strict regulatory compliance mandates, most medical device companies still experience high costs, late release dates, irregular product performance and very expensive

4.5.10

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167

Morgan Jones of BOC Shares His Process Excellence and Change Management Strategies

In this podcast, Morgan Jones, General Manager, Master Black Belt South Pacific, BOC, discusses the barriers which exist for driving Process Excellence forward and the role of change management within an organization. You will hear Jones' thoughts on what he believes to be the major

26.4.10

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168

Betfair: A European IQPC Process Excellence Award Finalist for Best Project Contributing to Innovation

Hear how Betfair, a global person-to-person online betting exchange, rose to the challenge of better protecting its soccer betting customers against attempted market manipulation. For the efforts of this particular project, “Reduce Soccer Market Feed Delays,” Betfair has now

20.4.10

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169

Strategies for Overcoming Difficult Six Sigma Implementation: An Interview with Anand Tamboli of HSBC Technology and Services

In this podcast, Anand Tamboli, Associate Vice President of Change Delivery for HSBC Technology and Services, speaks on the untapped opportunities and difficulties faced in implementing Six Sigma in a large organization. Tamboli discusses: • Why SIx Sigma tools may not be

31.3.10

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170

Business Process Exellence for the Pharmaceutical Industry: An Interview with Derek Hill of Pfizer

In this Profit through Process podcast, Derek Hill, a Continuous Improvement Specialist for Pfizer, discusses why Business Process Excellence is a vital issue for companies within the pharmaceutical industry. You will hear how Pfizer has leveraged Business Process Excellence to become

29.3.10

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171

Bill Black of ABB Talks Customer Strategy

In this Profit through Process podcast, Bill Black, Group Senior Vice President for Quality and Operational Excellence at ABB, discusses best practices for maintaining and improving customer confidence. You will hear how ABB measures its customers' perception of the company's performance

22.3.10

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172

Presenting PolyOne, the 2010 IQPC North American Best Start Up Program Winner

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Thomas Kedrowski, Senior Vice President of Operations and Supply Chain for PolyOne Corporation, who discusses how PolyOne launched its global Lean Six Sigma program and achieved award-winning recognition at

16.3.10

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173

Interview with Toby Cook of Boral

In this podcast, Toby Cook, Manager-Products and Training, Six Sigma, Boral, shares his thoughts on leveraging continuous improvement for maximum effect within an organization. Cook discusses the role that continuous improvement can play with cost reduction, and he provides tips to make

25.2.10

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174

Interview with David Tarbotton of Nestle America

In this podcast, David Tarbotton, a Quality and Continuous Improvement Master Black Belt for Nestle Australia, speaks about some of the challenges concerning Process Excellence and where he sees Process Excellence, as well as the progression of Process Excellence professionals’

23.2.10

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175

The 2010 North American IQPC Best Improvement Program Winner: DTE Energy

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Jason Schulist, Director of Continuous Improvement for DTE Energy, who is the winner of the North American 2010 IQPC Process Excellence Award for Best Improvement Program. Schulist discusses the 10-plus year

16.2.10

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176

Implementing and Managing a Lean Six Sigma Culture in Biopharmaceuticals

In this podcast, Lyndi Gillespie and Deepa Kumar, Operational Excellence Experts within Global Manufacturing and Supply Biopharmaceuticals for GlaxoSmithKline, discuss how their organization has embedded Lean Six Sigma within its culture. You will hear the change management techniques

1.2.10

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177

Talking Lean Six Sigma and Process Improvement with David Haigh of Johnson & Johnson

David Haigh, Process Excellence Manager at Johnson & Johnson, speaks about how Lean Six Sigma can get your organization to listen to its customer and separate work from waste. In addition, Haigh shares some of his dashboards knowledge that he will be presenting at the upcoming IQPC

25.1.10

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178

Best Practices for Achieving a High Performance Call Center

Many call centers face the challenge of balancing the demands of improving productivity while still satisfying customers. Call centers cannot operate as the high performance call center they strive to be if they don’t treat their customers as their most important asset. In this

19.1.10

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179

Announcing Freightliner Custom Chassis Corporation as a Finalist for Best Green Process Improvement Project

William Harris of Freightliner Custom Chassis Corporation speaks to Six Sigma IQ on recently being declared a finalist in the Best Green Process Improvement category for the 2010 IQPC Process Excellence Awards. Harris discusses the Freightliner project, how the company has developed its

14.1.10

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180

Chuck Chada on Xerox's Best Improvement Program Finalist Honor

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Chuck Chada, Vice President of Lean Six Sigma Strategic Initiatives for Xerox Corporation, who discusses Xerox's finalist honor in the Best Improvement Program category for IQPC's 2010 Process Excellence

12.1.10

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181

Six Sigma Belt Certification: What You Need to Consider Before Choosing a Training Program

Thinking about becoming a certified Lean Six Sigma Black Belt or Master Black Belt? Have you done the research on certification training programs, but don’t know how to narrow down your options? Then this Profit through Process podcast may help. Genna Weiss of Six Sigma IQ speaks

11.1.10

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182

Judges’ Feedback on IQPC’s 11th Annual Process Excellence Award Entrants

If you are curious to hear more about IQPC’s 11th Process Excellence Awards before winners are announced in January, then listen to this Six Sigma IQ podcast. Genna Weiss of Six Sigma IQ speaks with three Process Excellence Awards judges: Mark Fendley, Continuous Improvement

4.1.10

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183

Outside-In Thinking: The Ticket to Achieving a Successful Customer Outcome

Looking for a way to radically increase your organization’s ability to deliver successful customer outcomes? Learn what most successful companies over the past decade use: Outside-In Thinking. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with renowned

21.12.09

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184

The New School of Thought on Quality in the Call Center: An Interview with Stephen Dawson, Director of Communication and Strate

In this podcast Stephen Dawson, Director of Communication and Strategic Planning for the Heritage Company, a full-service non-profit agency, talks with Customer Management IQ’s Blake Landau on how to improve call quality and customer satisfaction. In recent years, the drive

14.12.09

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185

Design for Six Sigma Tools You Need to Know Right Now

In this Profit through Process podcast, Genna Weiss speaks with Ali Fouani, a certified DFSS Master Black Belt and a certified Six Sigma Black Belt with over 16 years experience in product development, quality, operations and manufacturing. Fouani goes over the DFSS tools that your

7.12.09

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186

Kaizen in Action: A Xerox and Sundyne Case Study

How can Kaizen tackle a particular problem quickly? In this Profit through Profit podcast. Genna Weiss speaks with Brad Williams, Sundyne Supplier Quality Engineer, and Cyndi Quan-Trotter, Xerox Lean Six Sigma Master Black Belt. Williams and Quan-Trotter discuss how Xerox and Sundyne, a

30.11.09

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187

Raising the Bar: How Seyfarth Shaw Provides Efficient Delivery of Legal Services through Lean Six Sigma

Lean Six Sigma within a law firm may strike most people as a rather unorthodox use of the methodology, but as Seyfarth Shaw LLP shows, it can be done. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Lisa Damon, partner and Chair of Seyfarth Shaw's Labor

16.11.09

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188

Where Keynes Went Wrong: A Discussion with Author Hunter Lewis

“Spend more, save less, grow wealthy” sounds like counterintuitive advice. But many world governments use this dictate for their own economic policy, and the idea came from one of the most influential economic thinkers of the last century, John Maynard Keynes. In this Profit

15.11.09

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189

Updates on the Department of Defense's Lean Six Sigma Deployment Initiative

The Department of Defense has had an incredible journey deploying Lean Six Sigma on an enterprise level after establishing the Lean Six Sigma Program Office in 2007. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with JD Sicilia, the Director for the

9.11.09

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190

Leadership Succession Planning: Best Practices for Keeping Your Lean Six Sigma Program Buy-In Intact

Your organization has put in the hard work to deploy a Lean Six Sigma or continuous process improvement program, but it’s suddenly struck by rapid changes in corporate leadership—the very leadership that initially bought into your program. What is your deployment team

2.11.09

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191

How Lean Can You Go? Eliminate These Eight Wastes in Healthcare

Many healthcare professionals agree that healthcare organizations could do a better job with the patient experience. Faulty processes are often to blame for long wait time; and misplaced patient reports and a slew of other reasons that can make for an unpleasant experience. Healthcare

27.10.09

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192

Supplier Viability: The Key to Improving the Supply Chain Management Process

While supplier viability isn’t new to the business world, the increased incident rate of supplier shut down brought on by the recession this past year has made it a front-and-center supply chain issue. Because the economy is not making it easy to identify supplier viability’s

19.10.09

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193

How to Overcome Pricing Challenges through the Use of Process Improvement Methodologies

There continues to be a lack of consensus regarding how our economy will unfold upon recovering from the global recession. The way that the economy recovers will have certain implications for pricing for organizations. In this Profit through Process Podcast, Genna Weiss of Six Sigma IQ

5.10.09

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194

Best Practices for Aligning the Customer Experience with Process Improvement: A Covance Case Study

In this economy, all organizations must understand what their customers value. Savvy organizations know that their process improvement initiatives must positively impact the customer experience, but this may be easier said than done. In this Profit through Process podcast, Genna Weiss of

29.9.09

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195

Meeting Customer Demand through Process Excellence: A Fleet Readiness Center South West Case Study

When the Fleet Readiness Center South West (FRCSW)—the Commander Naval Air Force’s premier West Coast aircraft maintenance, repair and overhaul facility specializing in the support of Navy and Marine Corps aircraft and related systems—could not meet all the equipment

22.9.09

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196

Insight into Dominion's IQPC Award-Winning Improvement Program

Want to know how to achieve a best-in-class improvement program for your organization? Dominion, one of the largest producers of energy, can show you how. In this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss speaks with Kim Mueller, Director of Business Excellence for

15.9.09

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197

Business Excellence Interview with Brenton Harder, MD COO Division, Credit Suisse

To Credit Suisse, quality means getting it right the first time, a tagline its Business Excellence leaders are driving across the organization. In this Profit through Process podcast, Megan James, Summit Director for IQPC’s 5th Annual European Business Excellence Summit and Six

9.9.09

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198

How Business Transformation Can Better Align Your Organization’s Business With Its Customer

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Thom Keehan, Chief Operating Officer and Business Transformation Leader for GE Capital Banking Romania. Keehan discusses how Business Transformation can help your organization more effectively align its

30.8.09

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199

How Systems Thinking Will Get You to Rethink Performance Improvement—A Conversation with John Seddon of Vanguard

Is denouncing targets and metrics controversial? John Seddon, Managing Director for Vanguard Consulting Ltd. and leading authority on changes in organizations, has stirred up controversy in the U.K. with comments he made in the Local Government Chronicle regarding the Audit

25.8.09

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200

How Lean Six Sigma is Furthering Process Improvement in Government

For the past 20 years or so, Lean Six Sigma has had a good legacy within the U.S. public sector. In this Profit through Process podcast, Genna Weiss speaks with Ron Wince, President and CEO of Guidon Performance Solutions , who discusses the current state of Lean Six Sigma deployment

18.8.09

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201

Avoiding the Traps of Organizational Politics: How You Can Ensure the Successful Delivery of Your Business Process Excellence P

Many business professionals view organizational politics as a negative in an organization. This Profit Through Profit podcast describes how to turn around organizational politics’ negative connotation. Genna Weiss of Six Sigma IQ speaks with David Bancroft-Turner, Managing Director

11.8.09

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202

Managing an Innovation Session Like a Project: Lessons from the Motorola Law Department

For many organizations, managing the innovation process may be a problem. But not for the Motorola Law Department. The company has enhanced its advanced inventing process to generate more and better quality intellectual property rights and patents. In this Profit through Process podcast,

4.8.09

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203

Leveraging TRIZ for Effective Structured Innovation and Process Improvement

TRIZ (the Theory of Inventive Problem Solving) can provide a structure for problem solving and innovation for your organization. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Ray Hemmele, Director at SSA & Company (formerly Six Sigma Academy), who

28.7.09

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204

A Convergent Approach to Problem Solving Using Shainin Techniques

With the mounting pressures that companies are currently facing, many organizations are in need of achieving faster ways to implement process improvement. In this Profit through Profit podcast, Genna Weiss of Six Sigma IQ speaks with Ha Dao, Director at SSA & Company (formerly

21.7.09

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205

How to Achieve an Award Winning Process Excellence Program—A Lloyd’s Register Case Study

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Estelle Clark, Group Business Assurance Director at Lloyd’s Register and Mark Bracey, Head of Business Improvement at Lloyd’s Register, who discuss how their 250 year old company has implemented

14.7.09

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206

How to Tap into Structured Innovation for Process Improvement—A Steelcase Case Study

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Tim Schipper and Mark Swets, Lean internal consultants for Steelcase and authors of Innovative Lean Development: How to Create, Implement and Maintain a Learning Culture Using Fast Learning Cycles , who

7.7.09

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207

Structured Innovation—How Johnson & Johnson Makes It Work for the Organization

In this podcast, Drew Boyd of Ethicon Endo-Surgery, a division of Johnson & Johnson, presents a case study on structured innovation. If you find brainstorming to be too much of a divergent approach to improving your business’ processes, then learn about structured innovation in

30.6.09

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208

An Interview with Susan Huthmaker of SimplexGrinnell, IQPC's Deployment Leader of the Year

In this Lean Six Sigma Process Excellence Awards podcast. Genna Weiss of Six Sigma IQ speaks with Susan Huthmaker, Vice President of Operational Excellence for SimplexGrinnell, a division of Tyco International, who is the recipient of the IQPC Deployment Leader of the Year award.

23.6.09

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209

Six Sigma Under Attack: Where Do You Draw the Line?

Attacks on the Six Sigma methodology are nothing new, but the subject has come up again amidst the recession. In particular, some media outlets have brought up the question as to why companies that employ Six Sigma for process improvement, such as GE, Motorola and Caterpillar, appear to

16.6.09

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210

Rethink: A Business Manifesto for Cutting Costs and Boosting Innovation: An Interview with Author Ric Merrifield

Within the world of process improvement, it is easy to fixate on improving a process without considering whether that process will actually benefit a company’s bottom line. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Ric Merrifield, author of

9.6.09

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211

How to Navigate Government Performance Management under the Obama Administration’s Recovery Act

The American Recovery and Reinvestment Act of 2009 is a significant economic stimulus bill that not only promises to help the American economy recover in the short-term, but also to prepare the country for the future with the modernization of key areas. One of these areas is government

7.6.09

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212

Employing a Global Process Ownership Model: The Key to Achieving Sustainable Business Process Improvement for BP

BP strives to continuously drive sustainable business process management and improvement. In this Profit through Process podcast you’ll hear Paul Nestor, Director of Continuous Improvement for the BP fuels businesses in Europe and Africa, who discusses with Six Sigma IQ’s

2.6.09

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213

How Delphi Corporation Leveraged Conjoint Analysis to Produce Innovative and Award Winning Results

Conjoint analysis is a powerful tool that produces innovative results. And this human behavioral model can successfully be applied to business processes. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Kris Stark and Hank Sanftleben from Delphi Electronics

26.5.09

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214

Leveraging the Patient Experience for Healthcare Process Improvement: A North Shore Long Island Jewish Health System Study

Within the Lean, Six Sigma and Process Excellence community, there have been proponents of the Voice of the Customer (VOC) as a tool to help identify and prioritize process improvement projects. In this Profit through Process Podcast, Genna Weiss of Six Sigma IQ speaks with Donna Powers,

19.5.09

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215

Ensuring Your Program Management Stays on Track

Ensuring Process Excellence program management stays on track is a key challenge for any quality-focused organization. Adding to this program management challenge are the short-term business pressures that stem from the current economic crisis, leading many organizations to feel the need

12.5.09

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216

A Wrap Up of IQPC’s 10th Annual Process Excellence Summit and Awards

If you had been interested in attending IQPC’s 10th Annual European Process Excellence Summit and Awards this year but couldn’t attend, the Profit through Process podcast will get you up to speed with what took place on April 21-22 in London. Genna Weiss of Six Sigma IQ

5.5.09

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217

Change Leadership for the 21st Century: A Discussion with Pete Pande

With an ever-changing economic, political and technological landscape, the question arises about whether leaders and industries in the 21st century are equipped to handle these changes. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Pete

28.4.09

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218

Achieving the Ultimate Improvement Cycle through the Integration of Lean, Six Sigma, and the Theory of Constraints

Maximize your profit through a new and innovative process improvement model—the Ultimate Improvement Cycle. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Bob Sproull, Lean Manager of Army Fleet Support and owner of Sproull Consulting, who discusses

14.4.09

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219

Engineer Your Way to Increased Productivity of Your Sales Force

Learn how you can apply Six Sigma to your sales force to increase productivity! In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Justin Hitt, Strategic Relations Consultant for JWH Consolidated Inc. , who discusses how Six Sigma and other engineering

7.4.09

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220

How Process Excellence Can Improve Your Order-to-Cash Management Needs

Get your customers to pay on time! In this Profit through Process Podcast, Genna Weiss of Six Sigma IQ speaks with Sunita Bhagat, International Region Master Black Belt for Pitney Bowes Limited and featured speaker at IQPC’s 10th annual Process Excellence Summit , who explains how

31.3.09

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221

What Obama’s Economic Stimulus Bill Could Mean for Healthcare Improvement

Many would argue that the healthcare industry is “broken.” But by signing the American Recovery and Reinvestment Act of 2009, President Obama has stepped up the effort to significantly cut out waste, reduce costs and improve efficiency and patient care. In this Profit through

24.3.09

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222

Lean Six Sigma: The Next Generation

Simplify your continuous improvement efforts with Lean Six Sigma! In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with John Blowers, a certified Six Sigma Black Belt and the Senior Manager, HR Services and Solutions for GLOBALFOUNDRIES, who introduces how Lean

10.3.09

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223

Virgin Media's Journey Toward Operational Excellence

Has your company taken the steps to achieve operational excellence? Are you only at the beginning of your journey? Well, Virgin Media is off to a good start with its mission of achieving operational excellence by initiating its very own Lean operations program. In this Profit through

24.2.09

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224

Innovating Your Way through the Economic Crisis

Many experts agree that radical innovation is necessary to stay afloat in today’s turbulent economy. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Rowan Gibson, global business strategist, expert on radical innovation and best-selling author of

16.2.09

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225

An Interview with the 2009 IQPC Process Excellence Awards Winning Team from JEA

In this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss of Six Sigma IQ speaks with IQPC's 2009 Process Excellence Awards winners Robert Growcock, Rod Hill, Heather Fontaine, Brian Hancher, and Greg Ravn from JEA. This JEA award-winning team received the Best Process

10.2.09

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226

Achieving Sustainability of Continuous Improvement Projects in the Time of Constant Organizational Restructuring: Change Manage

In this Profit through Process podcast for Six Sigma IQ, Bob Gooby, current Vice President of Process Re-Engineering at McKesson, talks with Blake Landau about achieving sustainability of continuous improvement projects in a time of constant organizational restructuring. Gooby, a former

8.2.09

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227

How Xerox Effectively Moved from Lean Six Sigma to Strategic Enterprise Management

In this Profit through Process podcast for Six Sigma IQ with Blake Landau, Xerox Canada's Vice President of Business Operations and Chief Privacy Officer, Tony Martino, says, "The current economic crisis has reinforced Lean Six Sigma as a tool to deal with current market

3.2.09

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228

Highlights of IQPC's 10th Annual Lean Six Sigma and Process Improvement Summit

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Vanessa Lovatt—IQPC’s Lean Six Sigma Divisional Director and head of IQPC's 10th annual Lean Six Sigma and Process Improvement Summit—to discuss the major highlights of the four-day

27.1.09

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229

What is TRIZ and How Can You Pair It with Six Sigma?

Is there a methodology out there that can produce a better understanding of problem analysis? Proponents of the Theory of Inventive Problem Solving, or TRIZ, claim that this Soviet-born tool allows organizations to get to the root of their problems much sooner and produces quicker

25.1.09

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230

Interview with John Kamensky, Member of the Government Performance Coalition

Government performance management has come into the limelight with Barack Obama's appointment of Nancy Killefer as Chief Performance Officer. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with John Kamensky, Senior Fellow with the IBM Center for The

18.1.09

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231

A Panel Discussion with Three 2009 IQPC Process Excellence Awards Judges

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with three 2009 IQPC Process Excellence Awards judges—Diane Francisco, Global Director for Process Excellence for Covance; JD Rapp, Vice President of Business Process Management for Whirlpool Corporation;

13.1.09

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232

How to Create a Chief Improvement Role to Fully Combine Operations and IT

In this Profit through Process podcast for Six Sigma IQ, CIO of GE Sensing and Inspection Ellen Trager talks with Blake Landau about groundbreaking possibilities of linking IT into process redesign projects. Trager, a featured speaker at IQPC's 2009 Lean Six Sigma and Process Excellence

6.1.09

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233

Interview with IQPC Process Excellence Award Finalist Adam Sharp, Master Black Belt for The Hartford Insurance Group

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ interviews Adam Sharp, Assistant Vice President and Six Sigma Master Black Belt for the The Hartford Insurance Group, to discuss his finalist status for IQPC’s 2009 Process Excellence award in the Master Black Belt

21.12.08

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234

The Power of Continuous Improvement Culture Deployment

With many companies focusing largely on large process improvement initiatives mandated and handled from the top, one has to wonder how many organizations actually go the extra mile of engaging individual employees in process excellence. As Chip Handley, Vice President, Lean Six Sigma

16.12.08

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235

Interview with IQPC Process Excellence Award Finalist Liz Feirstein, Master Black Belt for Allstate Insurance

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Liz Feirstein, Master Black Belt for Allstate Insurance, to discuss Feirstein's finalist status for IQPC’s 2009 Process Excellence award in the Master Black Belt of the Year Award category.

16.12.08

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236

Interview with IQPC Process Excellence Award Finalist Jeffrey Cox, Lean Six Sigma Facilitator for eflexgroup.com

In this Profit through Process podcast, Genna Weiss of Six Sigma IQ interviews Jeffrey Cox, Lean Six Sigma Facilitator for eflexgroup.com, to discuss his finalist status for IQPC’s 2009 Process Excellence award in the Best Start-Up Program category.

11.12.08

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237

Implementing Lean Six Sigma throughout Your End-to-End Value Stream

For years, Lean Six Sigma was mostly associated with the manufacturing level of production. But as organizations become more familiar and comfortable with Lean Six Sigma, many are now applying it to non-manufacturing processes. Christopher Cool, Vice President of Sector Quality Systems

9.12.08

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238

Sustaining a Six Sigma Program: An Allstate Insurance Case Study

It takes a lot of work to maintain the sustainability of any Six Sigma program, but Allstate Insurance Company has done just that. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Steven Degnan-Schmidt, Director of Six Sigma Enablement for Allstate, to

2.12.08

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239

Interview with William Kimbrell of Blue Ocean Strategy

In this Profit through Process podcast for Six Sigma IQ, Blake Landau speaks with Bill Kimbrell, a self-proclaimed “bluegrass businessman,” about the business phenomenon Blue Ocean Strategy (BOS). Kimbrell explains how BOS fosters innovation and creates a new, uncontested

23.11.08

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240

Interview with Christopher Kopka, Chief Compliance Officer, Thrivent Financial

In a bear market, Christopher Kopka, Chief Compliance Officer of Thrivent Financial for Lutherans, is still openly “bullish” about Lean Six Sigma. In this Profit through Process podcast with Blake Landau of Six Sigma IQ, Kopka—a speaker at IQPC’s Lean Six Sigma

6.11.08

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241

Interview with Rajesh Tyagi, Co-Author of A Complete and Balanced Service Scorecard

A business scorecard has long been upheld as an effective measurement tool, but is it a perfect performance measurement system for all industries? Dr. Rajesh Tyagi says no. In his latest book, A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance

6.11.08

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242

Mastering Lean Six Sigma and Process Excellence to Maximize Organizational Goals

In today’s turbulent economy, organizations are feeling the pressure to minimize costs by becoming more efficient and productive. Many companies employing Lean Six Sigma are looking to achieve this exact goal. However, in order to ensure that a Lean Six Sigma program is used to its

5.11.08

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