Hayu: Watch Reality TV 12+

App is glitchy and slow and inaccessible

Love Hayu and love the content, but the app is not only slow to react but it keeps glitching and suddenly I’ll hear the audio of the episode starting from the beginning 2+ times laid over the sound of the episode at whatever point I’m at. The app also doesn’t allow for episodes to flow into one another easily. It would be nice to be able to skip to the next episode in the episode before the end. Like Netflix and most other streaming sights being able to see the episode guide, next episode button and skipping forward all In the player, as closing the episode and skipping etc is so slow as the app lags. And glitches a lot. Another issue is really hard to continue watching from your last place - eg if I’ve skipped a season or episode, it keeps trying to force me to start from the beginning of the series or rewatch. The accessibility is also not great, there is not enough margin around buttons, the app is harder to navigate as you have to scroll down or hunt to find what you’re currently watching. And subtitles and audio description is not available or when it is it lags
Also so so many unskipable almost minute long adds is highly annoying when I'm already paying for the service

Great concept, poorly executed!

I was super exited to get this app as it is right up my street, there is an impressive amount of content (although it doesn’t look like any new series are ever introduced) and it’s super reasonable for the price. From day 1 of having this app I’ve had nothing but problems, I downloaded it for my fire TV stick and the app regularly logs me out, which wouldn’t be so annoying if it wasn’t like performing brain surgery to re register my device (yes, you have to ‘register’ your device every time the app logs you out). This cannot be done on the app itself so I have to go online and log in on the website which is eerily reminiscent of the Bletchley Park Codebreakers the amount of digits your expected to put in just to watch The Real Housewives. The app also doesn’t remember where I left off in a series which is pretty crucial for getting people to return to the app, it’ll either not recognise that I have watched half of the episodes I have/ they won’t show up under the ‘where you left off tab’ or it’ll remember every single episode I’ve watched and clog up the page. The online site isn’t without its problems as every time I try to log in because the app has kicked me out the password box doesn’t work. I am paying you monthly for an app that isn’t functional and quite frankly doesn’t work at all so please sort this out as the content is great.

Developer Response ,

Hi there,

Thank you for your review. We appreciate your honest feedback and the time you've taken to share your comments. We'd be happy to assist further. Please contact support@hayu.com and our team can help.

Thanks.

A kingdom of reality.. on a poor platform

The idea of having all guilty reality TV pleasures in one place at my fingertips is quite literally the best thing since sliced bread. HOWEVER, and it is a big however, the actual app itself is so subpar to the content it provides. It regularly logs you out of the app, and thrusts subscription adverts before videos when I already pay monthly and have done for a while now. It also struggles to note where I stopped watching something, will tell me I’m half way through watching something I haven’t even started, and will sometimes throw me out of streaming claiming I “cannot be streaming more than one show at a time”. If I close the app and come back to it later it will throw me an error meaning I have to force quit the app and start over again.. and these are really just a few of the issues I’ve experienced. This review is not to whinge or sound ungrateful, but to provide some key user feedback to hopefully enable developers some insight to move forward with the app and allow it to blossom into its true potential.

Developer Response ,

Hi there,

Thanks for your review. We appreciate you taking the time to share your honest feedback. If you need further assistance please contact support@hayu.com and our team can help.

Thanks.