Withings Health Mate 4+

Whilst creating new account you can't use password manager to generate secure password for you as only basic ios keyboard is permitted for this field, what's worse you cannot paste generated password too, which means Whithings is forcing users to use weak passwords and this greatly reduce their account security. Not a great start with first day with my new scale. Then it gets worse, app is asking me for my weight even before I get the chance to use the scale, which is hilarious and a bit ironic, also I cannot change the units so how I need to Google my height and weight. The app has crashed after the initial update so not great as well. On the second try I made it though. It would be great if the app would tell you how to change measurement units or how to set up a new member of the family as I had to Google to get that information. App would be really great once the issues will be ironed out. As far as the scale goes I love it so far! Seems very accurate and works great. Yes it's the first day but so far really good impression and I really feel it will help me improve my weight. Good job Whithings team on the scale! 👍

Hello, thank you for sharing this with us. I'm glad that you're satisfied with your scale. However, I'm sorry to hear about your experience with Health Mate. I appreciate your feedback about the account creation and password generator, and this has been shared with our development team to consider and for possible actions. Also, please know that in order to recognize you for the first usage of the scale, it is adamant that a starting point is given to the scale. Once you weigh yourself once, the scale will always use the latest weight entered to ensure that you are the correct user. In line with changing your measurements on the app, please go to https://bit.ly/3nVZnJN. For adding or creating a user profile, you may visit https://bit.ly/3udFkKT. Rest assured that all your suggestions on making this information available on the app were also forwarded to our developers. Have a great day — Grace, Withings Customer Service

I have been a long time owner of the Withings scales and like the additional detail I can get around Body Composition, the way this presents itself in the app is okay albeit every day there are these full screen notifications that take up the homepage when all I want to see is my data so you have to scroll whenever you get into the app to see your data.

I recently bought the Scanwatch 2 as I liked the claims to lower level data and the design was better but I’ve since returned it as it is not worth the premium price being charged, once again mainly because of their app, steps did not update in real-time, heart rate isn’t continuously tracked (batched in 30 minute averages) and there’s seemingly no stress or heart rate variability in real time either unless running a specific ECG.

I viewed the Scanwatch 2 as an upgrade to my Venu 2 but the Garmin App is just so much better for reporting on those health metrics and does so in real time. Additionally, the sleep tracking was all over the place, sometimes only logging 1-2 hours of 8+ hour sleeps I was having whereas my Garmin tracks this without fail and in greater detail (don’t think you can REM on Scanwatch, only Deep / Light) There’s also no silly notifications so I can just log in and see all my metrics there within the app. If Withings put some serious work into their companion app then I would reconsider them as a brand but as things stand, it just isn’t worth the premium price I paid for it.

Hello, thanks for your feedback. I'm glad you enjoy using your scale. However, I'm sorry that ScanWatch 2 and the Withings app didn't meet your expectations. Regarding the delay in updating data on the app's homepage, please try logging into our Online Dashboard at https://bit.ly/3gbeQF0. If your data is visible, please uninstall and reinstall the app to see if there will be changes after. We designed the app to incorporate multiple new features to help users achieve their health objectives. However, your feedback is crucial to us. While there is no option to customize the app and turn off the notifications, I've shared your feedback with the team for future consideration. Should you require additional help, contact us at https://bit.ly/3Lg5tPL. Regards — Toni Withings Customer Service

Thank heavens you have finally reclaimed your Withings products back from Nokia. I purchased a Withings Activité before disastrous Nokia got involved. The previous Withings app was excellent, accurate and informative. All of this was totally lost in the current Nokia App design introduced by Nokia, it is totally unreliable, the graphics design is awful and with the awful turkwise colouring I find it very very difficult to read.
I paid a lot of money for my Withings Activité watch. I love the design of the watch. Please please please do something about the now Withings app and restore it back to its former glory easy to read, use and understand. I liked the milestone badges and the trivia information associated with the badges again these have been totally cut out in the Nokia app. Please restore these app features as they all collectively in the previous app not only made you feel good about reaching your goals which in turn made you feel good about yourself and also spurred you on to do a bit more than your goals. The old Withings app design was streets ahead of this rubbish one. I look forward to seeing you introduce major improvements in the app and also will be interested to see what other excellent Withings produces will be available to accompany my existing Withings Activité watch. Thanks D

Thank you for taking the time to share your thoughts. I'm sorry you feel this way about the brand acquisition but I appreciate your feedback and I am also excited for you to experience the innovations in our products most especially with the Health Mate app. I hope to win you back as our development team is working hard to make our products and services even better. Have a lovely day! Regards - Sherwin, Withings Customer Service