Rebtel: International Calling 4+

There is a bug in the app

There is a bug in the app that Rebtel is actively refuse to accept as an issue and keep replying to me that all is fine. The issue is that the app can occasionally switch your balance to zero and say there is no way to call any number despite you have enough money on the account. Now can you imagine a situation where you have to make an urgent call and you re literally stuck with no option!

Developer Response ,

Hello there,

Thank you for your feedback and for sharing the issue with us.

I would love to assist you with the issue. Please do email us back at support@rebtel.com providing your registered phone number and email so that we can be able to check your account and fix the calling problems.

Thank you for your cooperation and understanding.

Too costly in total

When you use this app, it makes you think you are getting value for money. Wrong! You are charged thrice overall!

First, you pay Rebtel for the calls you make. OK but where it begins to get creepy is next, you pay Rebtel for all the minutes during which your phone is still ringing to the receiver’s number but they haven’t yet picked up. This is Rebtel’s underhand dealing to eke the most money out of you! First time I’m learning that it is possible you get charged before you even start talking to the other end! And if you are unlucky enough that your receiver does not pick up at all, all of the time your call beeped them and you waited for them to see if they would pick up, Rebtel will still charge you for! It is ridiculous!

Then, all of this on the back of the fact that Rebtel is not connecting your calls independent of your telephone service provider means that your service provider issues an additional charge for calling local. Which all adds up to you paying thrice! It’s just a RIP-off! but Rebtel thrives on unsuspecting people who think that Rebtel is providing an amazing service. The only thing that is amazing is how they get away with murder and then blame your service provider if you complain.

Could be better

I see people complaining about that the app is very costly since calls go through their mobile carrier/opperator but they're is an option to turn that off so that's good. But I do have some gripes though. Firstly, as many reviewers have said that Rebtel stats charging the very moment you dial a number which is mind boggling. Rebtel should only charge when someone actually answers the call. And rebtel should not charge if it goes to someone's voicemail. Rebtel should charge if someone leave a voicemail. Lastly, it's been almost 2 months and devs haven't fixed the '1' notification badge bug which is very annoying. Please fix the aforementioned issues ASAP!