Tripadvisor: Plan & Book Trips 4+

This is now our second year of visiting this venue. The chalets are lovely, super cosy and have everything you need, especially in the kitchen including a washer/tumble dryer. We can see the lake from dining area and have an abundance of ducks,pheasants and little birds including a red breasted nuthatch that visit most days. The shower is super hot and supplied with soft white towels. It is the most tranquil place I have ever stayed. We are surrounded by woodland and life slows down here. The staff are very helpful, friendly and there if you need them. Of course we could not stay here and not go to the on site restaurant, but do book to avoid disappointment. We shared the baked Camembert as a starter, it was fabulous and then we had pizza with a thin crispy base along with a lovely bottle of wine. As someone who is always in the kitchen at home I can never resist going into Julia’s shop, I actually didn’t buy for the kitchen but a knitted hat for me but there is always something to tempt you. It’s probably about 30 minutes by car into Stirling and 20 minutes into Callender where there is a wide river with a seated area and a decent car park. A good selection of shops and cafes and a wonderful bakery line the main road. We stayed for a week and it’s never long enough so we are returning next year. Thank you for your hospitality. Anne and Andrew

When you visit a hotel, cafe or other location it invaluable to have prior feedback on the place in order that you can decide whether to visit or not, or if you do visit how you visit. Seeing a few negative reviews doesn’t really effect my decision to go, but I do look at the overall score to inform this. I appreciate that people have different likes and dislikes and take account of that, I can also spot those people who mark premises or attraction low because they’ve had a verbal issue on site and mark everything low for that one reason.
Trip advisor seems to be able to provide a very good unbiased overall view of businesses and keeps this at a professional level without prejudice or favour. I also think that as a business owner the service is also invaluable, informing then when they get it right but also giving value feedback on things that need attention. Companies have spent millions in years passed to receive this kind of customer feedback to inform them of how they’re doing and the changes they need to make in the future. Keep it up.

I rang and booked a table for 3 on Monday evening, having next to no choice locally on Mondays. We were sat in the bar right next to the entrance/exit , after a while we asked if another table was available and were seated other side of bar. The food was poor quality and overpriced for a local pub! My friend had to ask for a steak knife which should have been supplied with our cutlery! Scampi was served with cold peas! My fish was poor quality and tasteless and chips underneath were just bits !
We tried to get the attention of a waiter who was chatting to his friends on another table to rectify our issues and he was very rude and unhelpful! Which was both embarrassing and upsetting as my friends were visiting!
We spoke to the head waiter when asking for the bill and he apologised but the evening was spoiled, as the bar area had now filled with people on a poker night!! This hadn’t been mentioned when I booked!
At my request we were given a 10%discount off the bill! This was still more expensive than the meal we had the following evening in a lovely restaurant in centre of York.
A very disappointing experience for visiting friends…. Take note Black Horse!! You are not a high end restaurant but a local pub with quiz nights/ music etc and you don’t expect overpriced poor service and food!