True Potential 4+

Very useful app

I have used the ImpulseSave feature many times and never had any bother with it. I’m always able to login using my details and fingerprint recognition and check values. If I do ever have questions the video chat facility and support at head office is always top notch.

Version 3 is a disaster

I have been using the app for the last 9 months and the functionality has been okay but the latest version 3 is a disaster. Logging in is more difficult and very temperamental with none of my information transferred from previous version. The new information display is bland and does not integrate well with the iPhone or iPad. The date range function does not work and once you get onto the screen to change the date range, you can’t get back to the main menu. The graphical information is much worse than the previous version and the ‘TopUp’ button stays on even when you are not on the input screen. This is a very shoddy update. Please roll it back ASAP.

Developer Response ,

Hi AlistairGSmith,

Thank you for taking the time to provide feedback. We are looking into the issues you have raised.

If you have a moment, I would be grateful if you could you drop me an email to mobiledev@tpllp.com with the following information and I will be in touch:

Access Id:
Device Models:
What page you were on when clicking on the date range and is this on both iPhone and iPad.

Kind Regards
Luke
TP Mobile Development Team

Way too many bugs

The old app, whilst a little clunky, was easy to navigate and worked well. The new app is useless as it won’t even allow the Touch ID to login. I managed one brief look around when I managed to login yesterday and the layout is terrible , I would give it zero stars for customer experience and design. It’s full of advertising for other products and does not show me the pertinent information that I use the app for on the first screen.

Developer Response ,

Hi nickname here,

Thank you for taking the time to provide feedback, we are sorry to hear you are having issues using Touch ID. We would be grateful if you could contact one of our friendly support agents on Tel: 0191 500 9164, or email us at CustomerCare@tpllp.com to discuss your issues further.