Video Star 12+

video star

vs us good but sometimes it’s so annoying like it doesn’t work,whenever I’m using text and use opacity it doesn’t fade or anything,it goes straight from 0 to 100! I had to go to capcut and use the fade there for it and it didn’t even match the timing on the video so it looked bad!! I saw you replied to another review about multilayer being free,that is not true most people want multilayer to do transitions,like me for example I have gone through hell only just to do a slide where a picture split in half comes in at different timing,there also would be green outlines everywhere because of the effect mix,there are so many good transitions even though there basic in mix but it’s paid,it’s driving me away from the app and I’ve been trying other apps out too, but I seriously want video star to work out for me,I have been using from 2020 and I have improved but it took a lot to improve with only free effects,most of the color effects on there is paid,there’s not much to use as free also,I have been just using the same effect for all my thumbnails,my friend had also gone through this aswell,we both love editing and we don’t want video star to be the end of it. Please take this into consideration and let multilayer be free,I know you probably won’t but it’s just a thought,it would keep a lot of people in ur app and more coming.

With all respect,a vsf . user

Deleted progress

Constantly I’m spending hours on edits and videos at the moment, but whenever my phone or iPad dies all of my progress has been lost. The same goes for whenever the app kicks me off for no reason, everything I’ve made on multilayer that I haven’t finished yet gets deleted and everything is gone (meaning I have to start the whole thing over again.) please can you add a feature onto when the app kicks you out or your device dies, your video gets saved and not everything getting deleted causing you to do it over again. My charge wasn’t working and so my ipad had died. A one minute edit I had spent over 2 hours on got deleted and nothing was saved whatsoever. Just a blank screen with the sound over it. Again, please just make the video save automatically because it’s getting extremely annoying now. Except from all that, video star isn’t all that bad. It’s the only editing app I know how to use and make decent edits on. But please try and fix this issue if you can.

Developer Response ,

Your purchase issue sounds like you use more than 1 Apple ID. So it's possible that Video Star was looking in the wrong Apple ID for your purchase. The solution is to delete and re-install Video star using the Apple ID you made your purchase with. just make sure you back up your projects first because those get deleted with the app.

And if you need help just On Video Star’s main screen, tap the "❓" button, then tap on Support, and send a message from there.

give me my vsp!

i love video star so much i’ve been editing on it since 2019 but this last week on video star has been HORRIBLE. sunday i tried buying £4.49 video star pro pass ( i buy it every month and cancel the subscription just before it renews because i buy it again when i have the money ). when i tried buying it on sunday it took me to a authentication thing for my mums bank which it has NEVER done before. My mum cancelled it as she thought it was some scam and the app TOOK MY MONEY and DID NOT give my one month pro pass. i was really disappointed since ive been buying the same thing for 3 years and it’s never happened. however it isn’t over yet, there was no record of me buying the pass and it confused me a lot. i contacted the support team on video star app and they did not help. in fact they didn’t reply for 5 days. i check my money today surprise i got my £4.49 back? once again i was desperate for my pass since editing is my life so i tried buying one month pass and it did the exact thing. pls just find me a way i can get my pro pass without going through authentication or loosing my money! if this continues i will not be buying again! the support team are also very unhelpful no offence pls find better 😢 i just tried buying again this time i approved the authentication and everything YET STILL NO VIDEO STAR PRO pls you have took my money 3 times give it to me already

Developer Response ,

Hello, please contact us by going on Video Star’s main screen, tap the "❓" button, then tap on Support, and send a message from there. This will best help us figure out the problem.