99 episodes

A weekly podcast show comprised of intimate interviews with exciting entrepreneurs and leading industry experts who open up and share their amazing business experiences. This is the best place to find meaningful conversations with industry leaders, insider knowledge and key business resources all for free with a brand new episode published every Monday.

Business Mic Daudi Mugabi

    • Business
    • 5.0 • 2 Ratings

A weekly podcast show comprised of intimate interviews with exciting entrepreneurs and leading industry experts who open up and share their amazing business experiences. This is the best place to find meaningful conversations with industry leaders, insider knowledge and key business resources all for free with a brand new episode published every Monday.

    191: Federico Cesconi - Strategies for Effective Customer Experience Management

    191: Federico Cesconi - Strategies for Effective Customer Experience Management

    Federico Cesconi is the co-founder of Sandsiv, a software-as-a-service solution, powered by Artificial Intelligence (AI), to help companies around the world to properly measure Customer Experience (CX) and actively manage Customer Journey (CJ).
    In this episode, Federico shares his expertise and insights into the profound impact of Customer Experience Management on fostering sustainable business growth. From leveraging AI to understanding the intricacies of CX, this conversation explores the key strategies and approaches that drive businesses toward excellence in customer satisfaction and long-term success.
    https://www.businessmic.com/federico-cesconi

    • 22 min
    190: Gregorio Uglioni - Unveiling 2023's Trends and Transformations in CX Insights

    190: Gregorio Uglioni - Unveiling 2023's Trends and Transformations in CX Insights

    Gregorio Uglioni is the Head of Business Transformation at Kantonsspital Winterthur, a seasoned leader in driving impactful business and digital transformations. With a solid track record in delivering measurable results, Gregorio brings a wealth of expertise in business strategy, digital transformation, customer experience, and leadership to the forefront.
     
    As the host of The CX Goalkeeper Podcast, Gregorio dives into the realm of CX (Customer Experience) as we explore the pulse of 2023's Trends and Transformations. Join us as we unravel insights, trends, and transformative shifts reshaping the landscape of customer experience in our dynamic discussion.
     
    https://www.businessmic.com/gregorio-uglioni

    • 22 min
    189: Qaalfa Dibeehi - Sustainability and Customer Experience

    189: Qaalfa Dibeehi - Sustainability and Customer Experience

    Qaalfa Dibeehi serves as the Managing Partner at Human2outcome (H2O), a firm specializing in behavioral transformation through corporate education, training, and executive coaching. His leadership extends from his previous role as the Dean of the Customer Experience Leadership Institute, overseeing cultural change at Majid Al Futtaim, a global conglomerate spanning retail, hotels, property, luxury, and entertainment sectors. With a substantial background in guiding customer experience consulting initiatives across North America, Asia, Europe, the Middle East, and Africa, Qaalfa is deeply committed to fostering leadership transformation.
    In this episode, Qaalfa intricately explores the methods to sustain a positive customer experience amidst a continually evolving market landscape. Our discussion draws upon extensive experience, offering profound insights that address pivotal queries influencing the trajectory of customer-centric approaches.
    https://www.businessmic.com/qaalfa-dibeehi

    • 30 min
    188: Shorouk Ali - Enhancing CX through Customer Insights Mastery

    188: Shorouk Ali - Enhancing CX through Customer Insights Mastery

    Shorouk Ali is a dedicated researcher and seasoned CX professional boasting over a decade of expertise across diverse industries such as Banking, F&B, Real Estate, Consulting, and Healthcare.
    In this episode, she delves into the crucial role of customer insights and their impact on enhancing the customer experience. Gain valuable insights on leveraging this knowledge to elevate organizational strategies for superior customer satisfaction.
    https://www.businessmic.com/shorouk-ali

    • 28 min
    187: Micheu Njiru - Key principles for developing a customer-centric culture

    187: Micheu Njiru - Key principles for developing a customer-centric culture

    Micheu Njiru is the Director of Customer Excellence at KCB Bank Group. With a wealth of experience, Micheu is a dedicated advocate for fostering unparalleled customer experiences within business landscapes. He shares invaluable insights, drawing from his expertise in strategically implementing technology and cultivating a culture of excellence.
    During our conversation, Micheu unpacks the fundamental principles crucial to fostering a customer-centric culture, offering actionable tips that resonate across industries. Tune in to discover key strategies essential for nurturing a culture centered around exceptional customer experiences.
    https://www.businessmic.com/micheu-njiru

    • 22 min
    186: Ilenia Vidili - Unveiling the Path to Customer-Centric Transformation

    186: Ilenia Vidili - Unveiling the Path to Customer-Centric Transformation

    Ilenia Vidili, is a dedicated customer-centricity advisor, renowned keynote speaker, and the author behind "Journey to Centricity." Drawing from a rich tapestry of experience spanning over a decade across business-to-consumer and business-to-business companies, Ilenia identified a significant disconnect between organizations and their stakeholders. Recognizing the wide gap, she embarked on a mission to bridge it.
    Today, Ilenia guides businesses towards closing these chasms by introducing innovative thinking, dismantling inefficient processes, shifting from product-centric mindsets to prioritizing people, and honing in on enhancing customer focus. Join us for an engaging conversation as Ilenia shares actionable tips and strategies on how organizations can pivot toward becoming more customer-centric.
    https://www.businessmic.com/ilenia-vidili

    • 26 min

Customer Reviews

5.0 out of 5
2 Ratings

2 Ratings

opchic ,

Very insightful!

Love these podcasts, David always has fresh content that’s very insightful. Worth subscribing to. Love them!! X Patricia O

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