redBus Book Bus, Train Tickets 4+

Bugs in iOS 13 redBus application

The keyboard gets closed most of the time before it redirect to payment gateway. To be precise when we give the payment detail. I can’t even type my CCV. If you are in a hybrid platform please check your keyboard plugin. And when internet is not available please say that error message rather than showing no buses in this route. It’s ridiculous since the browser version shows tons of buses in the same route at same time.

And you have lot of fraud buses running in your app. I’ve not received once refund for money where a bus didn’t even showed up and I missed my flight and once I’ve even got into a bus where the bus operators are goons and they abuse the passengers and tell some random reasons like bus got technical issues, bus has no insurance. Then they will ask the passengers to leave the bus in the middle of the highway. I’ve given a report and I’ve called your customer care. But there is no response.

The reason am giving three stars instead of one is for the hard work of the developers. Not because of your customer care and satisfaction.

Developer Response ,

Hi Aravind. We are sorry to hear about your poor experience. Kindly share your concern in detail along with ticket id at mobile@redbus.in. We promise to improve our services and serve you better going forward.
-Team redBus

Worst service. RedBus do not have coordination with their bus operators.

RedBus is the worst bus ticket booking service ever. They do not have any coordination with their bus operators. I booked a ticket on 31st May 2022 with redBus and then bus was delayed by 5 hours so I had to cancelled the ticket because it wasn’t possible for me to wait that many hours at boarding point which was fairly 5kms away from my home and in rural area and the bus would be arriving at night time because of the delay otherwise it would have been afternoon. I cancelled my ticket by calling redBus and was told to wait for 48 hours for refund. RedBus tried calling bus operator at the same time but they were not picking up the call. I was told to wait for 48 hours and given option of full refund and cancellation of the ticket or still travel with the bus and I will be given 15% refund for the delay. I chose full refund with cancellation of the ticket. Today is 9th June 2022, 10th day of those 48 hours. As of today, I have been given 48 hours wait option 3 times already and 24 hours option 2 times, there are no signs of refund and now I am getting new information on every call with them like my ticket was never cancelled and you should speak to the bus operator etc. I am not sure at this point that I will be getting my money back so I thought of writing this review to alarm other users of this service.

Useless Customer service

I just trying to resolve my issue from last 7 days everytime they are saying will solve in 2 days but till now they even don’t know what to do . I am using redBus from more then 4 years , last week I booked my bus to Delhi the bus operator called me and said bus was canceled , I have to come so I took the another bus from red bus !! Now they [red bus executives] are saying you don’t have proof operator called you so refund can’t be initiate , now this is not matter of money this is matter of what is right what is wrong. Many of us not check for refund its come back or not after the cancellation we trust the company in my scenario I never check for refund but operator told me many time money will back and I did not received any msg from red bus about cancellation so it looked suspicious so I talked to red bus executive on same day What I have to do they are trying to proof me lier they are not taking any action against the operator who is playing this game Everytime when I called to them I have to explain everything to them again and again because everytime there is different person(customer care executive ) every call about 25-30 min and everytime they give me 48 hours it’s end less cycle I have limited resource a normal guy who is working 10-7 if I have resource I must take legal action against them they will know !!