Spark NZ 4+

Data and mobile plan payment scheme

The app was good until the latest version. Now for some reason every couple months my data rollover or any data left gets canceled a week before the next plan payment is overdue. Same thing happened this week but it’s even worse now I’ve gotta wait 2 weeks for my next payment even though the online spark login says I have rollover data but the app says otherwise. I’ve already called in and no one! at Spark could help solve the problem I kept getting changed from call operators. which is really annoying I’ve been with Spark for a long time and all of a sudden prices go up on Mobile plans and service quality gets trash. Am assuming this is Spark’s new scheme on getting their customers to pay their mobile plans before they’re overdue or the new spark App has a poor service avoiding calls from customers as much as possible.

Developer Response ,

Hi there :) That definitely doesn't sound right - please pop a message through to us via the Help option in the app menu - we're available 24 hours. Cheers, Claire @ Spark

The ole spark app

I think the new spark app is not bad. Ticks a lot of boxes that I like, but to compare the app to my my spark on the web it fells short for the example if I want to add streaming apps Neon, Sky with Spark sport you can’t do that on the app.

I think the Spark app is great for basic things and maybe that is what it is designed for so on that side for me it’s great, but the Web is still a go to for the big changes.

I don’t know what else Spark wants to achieve in developing the app. The news section is interesting and I like to know what’s happening for Spark and where it’s going. Please keep on improving the app.

App has been downgraded

I have a shared plan and I am the main account holder yet in the app my wife’s number account details appear first. This was annoying as you’d expect your own as the acct holder to be first. I bought extra data and wasn’t aware I’d bought it as I had no confirmation to me. It was because I used the first account details which was not my own. Then I ended up with more data that I wanted after having to call spark to find out what happened. I see they/you still haven’t fixed the BUG in your app. The old version was better but even that had issues. You’d think with such a simple app you could get it to work properly and logically. Did anyone test the app? They should be fired. It doesn’t work well and the information it now shows about renewal is confusing