Meralco Mobile 4+

Needs a lot of improvement

This app is only helpful in viewing bill and account details but when it comes to payment, there should be more payment options like GCash.
There shouldn't be any transaction fees to encourage more users to pay their bills using this app.
Option to enroll in paperless billing should also be available in this app, instead of making us go to Meralco online.
Users should also be able to easily report any outages or service problems through the app.
I hope you can make all the necessary improvements for better user experience and service.

Developer Response ,

Thanks for sharing your thoughts with us, Luisa. We are always working to improve your Meralco Mobile customer experience. We’ll look into your concerns and consider this for future enhancements. For any concerns, please feel free to send us a message on Facebook (facebook.com/meralco) or Twitter (twitter.com/meralco) for proper assistance. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you!

Worst app

You have the worst app. I swear. I tried registering my account using my Gmail email add and I got an error message saying “I have unlinked” my account. Who in the right mind would want to unlink an account during a REGISTRATION PROCESS? You have to take in consideration that not all of your users would remember if they have an existing acount set up. In my case, it looks like my siblings did it under my email add.

Ok, i tried other options of loging in. I tried using my facebook account which i deactivated by the way. When I tried loging in, i was able to get through, but the account service id was not associated with it. If it is that easy doing in a facebook account, why not using a gmail account? Plus it activated my disabled account. Thanks for nothing.

If I can rate your app with 0, that's what I will give. I wasted an hour just to figure out how can I use your stupid app.

Just a suggestion. Try improving your checks when your app connects to your database. Instead of “unlinking” an email address, why don't you flash an error message saying “this email has been used already”, atleast it gives your users the idea that tbe email was already used before. Piece of crap

Developer Response ,

We sincerely apologize for the inconvenience, Sam. We are currently in the process of enhancing the Meralco Mobile App and these concerns/issues will all be addressed in the next release. We are hoping for your utmost understanding until the Meralco Mobile App is ready to give you an easier login experience. For other concerns, feel free to send a message on our Facebook Messenger (facebook.com/meralco) or Twitter Direct Message (twitter.com/meralco) for assistance. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you!

Working in real time! Awesome! Updated price too

Please include total time of usage for air-con since the appliance is usually set in timer. In that sense no need for real time calculation sometimes.

Or my suggestion is to add a selection tab or choice set to numbers person in the house. Then indicate their daily routine and time usage of their specific activity with appliances. In that sense, a sample page for studio type/2bedroom or simply condo users may check their bills better.

Trying to save the 🌏 by minimizing my ⚡️ consumption.