Metis Strategy
By Unknown
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Podcast Description
Strategic Advisors
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Michael Skaff, CIO of The San Francisco Symphony | In this interview, Michael Skaff, Chief Information Officer of The San Francisco Symphony, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:The San Francisco Symphony's use of technology over its history and how it strives to stay on the cutting edgeThe internal and external use of mobile, and how it ties into social networkingHow employees' passion for music has enabled innovation within the organizationThe rise of business intelligence in non-profit organizations, and how it particularly helps organizations that sell ticketsEye on the trends: Mobile technology and how it facilitates engagement with patrons, predictive analytics and its ability to help drive revenue, as well as social media and how it facilitates the social aspect of a naturally social experience | 5/21/12 | Free | View In iTunes |
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Arthur M. Langer, Chairman and Founder of Workforce Opportunity Services | In this interview, Arthur Langer, Chairman and Founder of Workforce Opportunity Services, a nonprofit charitable organization that helps companies build strong talent pipelines through unique work-study programs, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:How the CIO role is evolving to become more strategicThe importance of articulating complex IT concepts in business terms to facilitate collaboration with the businessHow IT can be categorized as drivers and support, with the latter a target for outsourcingThe origins of Workforce Opportunity Services and how they help major corporations fulfill their needsThe process by which Workforce Opportunity Services supplies talent to corporationsEye on the trends: The increased role of IT as technology develops as a competitive advantage | 5/7/12 | Free | View In iTunes |
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Dan Fallon, VP and CTO of Navistar | In this interview, Dan Fallon, Vice President and Chief Technology Officer of Navistar, a $14 billion truck and engine manufacturer, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:Dan's role in facilitating how technology is leveraged within IT and across the businessIT's broad view of the business enabling IT to see opportunities for integrationThe demarcation between business strategy and IT strategyHow the culture of collaboration acts as a foundation for a culture of innovationEye on the trends: IT teaming with the business to achieve specific results through Centers of Excellence, the consumerization of IT and how it has helped accelerate the advancement of IT, location-based services and how it ties to Big Data, and the use of bio-informatics | 4/23/12 | Free | View In iTunes |
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David McCue, Corporate VP & CIO of CSC | In this interview, David McCue, Chief Information Officer of Computer Science Corporation (CSC), a $16 billion provider of information technology and professional services to governments and commercial enterprises. discusses World Class IT principle two, Infrastructure, principle three, Project Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:David's role and responsibilities as Global CIO and Corporate Vice PresidentCSC's three-legged approach to global governanceStandardizing around process, not technology, and deploying global solutionsMethods for effective best practice sharingApproaching the role of CIO from a business perspectiveEye on the trends: Mobility, and how it enables individuals to be able to do anything, anytime and anywhere; analytics that enable seeing data in large amounts, and how it enables near real-time answers to business queries; and the importance of security in terms of protecting intellectual property so as to maintain a competitive advantage | 4/9/12 | Free | View In iTunes |
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Curt Edge, CIO of The First Church of Christ, Scientist and Christian Science Publishing Society | In this interview, Curt Edge, Chief Information Officer of The First Church of Christ, Scientist, and Christian Science Publishing Society discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:Enabling the rapidly changing publishing world through ITIT governance in a ChurchEnhancing IT-business empathy and interactionsFreeing up bandwidth for strategic focus through commoditizing a cloud infrastructureEye on the trends: The exciting progress and potential of cloud computing and how the First Church of Christ, Scientist has already reaped tremendous benefit from cloud computing | 3/26/12 | Free | View In iTunes |
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Patrick Thompson, EVP of Administration and CIO Of Amedisys | In this interview, Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys, a $1.5 billion dollar healthcare company that provides home health and hospice services, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:How broader responsibilities enable elimination of inefficiencies and departmental silosThe unique role of a Business Systems AnalystThe importance of integrating IT infrastructure during M&AROI-driven IT investments and partnerships with FinanceEye on the trends: Mobile agility and computing as it pertains to enabling clinicians in the field, and collaboration technologies as it relates to supporting the continual care of Amedisys’ patients | 3/12/12 | Free | View In iTunes |
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Lyn McDermid, SVP and CIO of Dominion Resources | In this interview, Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources, a $14 billion electric utility, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:How a long tenured CIO can focus on the long-termUsing analogous industries for inspirationOvercoming common cultural and communication challenges in ITEnabling the "Smart Grid" through ITEye on the trends: Tenabling the mobile user experience, and building a trusting relationship with customers through more proactive and intuitive customer relationship technology | 2/27/12 | Free | View In iTunes |
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Tom Murphy, SVP & CIO of AmerisourceBergen | In this interview, Tom Murphy, the Senior Vice President and Chief Information Officer of AmerisourceBergen, an $80 billion pharmaceutical services provider, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:Lessons learned from the world's broads SAP implementationBeing ahead of the technology curve to remain relevantHigh-priority skills to recruit for in ITAmerisourceBergen's near-term prioritiesEye on the trends: The relief brought on by “bring your own device” to get IT out of the device game, cloud computing, and how “gamification” can be used to apply gaming concepts into the work environment in order to improve adoption and use of new technology | 2/13/12 | Free | View In iTunes |
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M.S. Krishnan, Joseph Handleman Professor of Information Systems and Innovation and Professor of Business IT of the Ross School | In this interview, M.S. Krishnan, the Joseph Handleman Professor of Information Systems and Innovation and Professor of Business Information Technology at the Ross School of Business of the University of Michigan, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:Challenges to the average CIO being innovativeFostering innovation through sharpening business acumenCreating a culture of innovation that balances experimentation and governanceRecruiting IT professionals with a curiosity for business and technologyDangers of relying on a single group to drive innovationEye on the trends: Cloud based architecture and systems providing the “democratization of capabilities” for small and medium- sized businesses, and the organization’s ability to understand the talent they have through the lens of the ecosystem in which they operate | 1/30/12 | Free | View In iTunes |
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David Johns, CIO & Chief Shared Services Officer of Owens Corning | In this interview, David Johns, the Senior Vice President and Chief Information Officer of Owens Corning, a world leader in building materials and composite systems and solutions, discusses World Class IT principle two, Infrastructure, principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:Leveraging shared services at Owens CorningGlobal outsourcing for scalability, expertise, and cost controlIT's emphasis on driving revenueThe "Bring Your Own Device" policy at Owens CorningInnovation from the global IT team and increasingly tech-savvy workforceEye on the trends: How virtualization and cloud computing enable mobility, drive cost savings, and expedite deployment capabilities; the productivity gains from video; and consumerization of IT and David’s prediction that IT may eventually no longer provide devices to a company’s employees | 1/16/12 | Free | View In iTunes |
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Jim Knight, EVP and Global CIO of Chubb & Son | In this interview, Jim Knight, EVP & Global Chief Information Officer of Chubb & Son, a global property and casualty insurance company, discusses principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:Technology in the competitive arms raceCollaboration in a Global CIO governance structureThe enterprise PMO's ability to facilitate consistent deliveryIT's stabilizing value in uncertain economic timesThe importance of establishing business intimacyEye on the trends: Three major disruptive technologies- portable devices with enhanced functionality and performance to enable the workforce, big data and the potential for analytics to drive critical business decisions, and cloud computing and its ability to facilitate faster market entry | 1/3/12 | Free | View In iTunes |
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Carl Wilson, Former CIO of Marriott International | In this interview, Carl Wilson, Former Chief Information Officer of Marriott International, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:How to cultivate an environment of success around you in order to progress in one’s careerThe value of meaningful evaluations and cross-functional learning opportunitiesHow to reach the strategy-setting table as CIOTaking data and information and turning it into knowledgeEye on the trends: Consumerization of IT, the convergence of business and technology processes, the potential of mobility, and the criticality of analytics in the growth of corporations | 12/19/11 | Free | View In iTunes |
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June Drewry, Former Global CIO of Chubb Insurance | In this interview, June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation, discusses principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:First steps when becoming a global CIOThe need for careful decisions on standardization and centralization with a dilligent exceptions processThe value of focusing more on streamlining architecture, reuse, data sharing, and portfolio managementThe usefulness of an Office of the CIOPushing leaders to operate at a level higher than one's positionEye on the trends: Ubiquitous access to data, consumerization of IT and the empowerment and pressure from executives outside of IT that is creates, the balance of leveraging cloud computing and maintain a secure environment, and the emerging ability to turn big data into information | 12/5/11 | Free | View In iTunes |
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Bruce Leidal, CIO of Carestream Health | In this interview, Bruce Leidal, Chief Information Officer of Carestream Health, a worldwide provider of dental and medical imaging systems and healthcare IT solutions, discusses principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:Reducing IT spend as a portion of revenue to an aggressive targetRationalizing expenditures as value creating or sustainingUsing "relationship managers" as liaisons between IT and business partnersConstant internal analysis of business relationships and IT operations to ensure excellenceEnabling all "smart devices" through its IT infrastructure and policiesEye on the trends: supporting any “smart device” in the workplace and the consumerization of IT, the power of cloud computing solutions integration, the focus on leveraging analytics through the cloud, and leveraging social media to bolster sales and marketing efforts | 11/21/11 | Free | View In iTunes |
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Ken Venner, CIO of Broadcom | In this interview, Ken Venner, Executive Vice President, Corporate Services and Chief Information Officer of Broadcom, a designer and developer of semiconductors for wired and wireless communications, discusses principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:Making IT “like air”- there and ready to use in plenty, without the need to think about itThe challenge and blessing of working with such a large percentage of technically savvy stakeholdersKen’s “walk-crawl-run” approach to collaboratively prototyping solutions to demonstrate valueBeing “stractical”: maintain the balance between strategic and tacticalBroadcom’s acquisitive nature and how IT enables successful transactionsEye on the trends: Consumerization of IT relevance for CIOs, video for content delivery and collaboration, IT professionals getting out of the infrastructure business, and how IT security is under-emphasized | 11/7/11 | Free | View In iTunes |
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Norm Fjeldheim, CIO of Qualcomm | In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:How the CIO role and IT fit into a very technical companyQualcomm IT's prioritiesNorm's long-term strategic mindset that is enable by a long tenureNot outsourcing IT and still capturing equal efficienciesHiring and training for a balanced business-IT skill setEye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon | 10/24/11 | Free | View In iTunes |
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Charlie Feld, CEO of The Feld Group | In this special series part 2 interview, Charlie Feld, Founder and CEO of The Feld Group, an IT leadership development firm, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:His book, Blind Spot IT, and his framework for IT-lead business transformation: Why, What, How, and Who?Change management within IT and the broader scope of a businessThe imperative of the CIO to proactively advocate for IT's value contributionEye on the trends: The ability to create a "fabric of integration" that allows IT departments to react to an event and integrate in motion and in memory, without the contingency of ripping out and replacing legacy systems | 10/10/11 | Free | View In iTunes |
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Charlie Feld, CEO of The Feld Group | In this interview, Charlie Feld, Founder and CEO of The Feld Group, an IT leadership development firm, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:His career path as a CIO Hall of FamerThe "blind spot" that many executives have for ITThe history and transformation of IT and the CIO roleCustomer-focused ITThe skill sets for the future IT leaderEye on the trends: The evolution of the CIO into a strategic business leader | 9/26/11 | Free | View In iTunes |
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Dennis Self, CIO of Electronic Arts (EA) | In this interview, Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:The evolution of the role of IT at Electronic ArtsThe digital disruption happening in the media and entertainment industryMobile gaming, social gaming, and the management of gamer communitiesRisk management and the importance of security within EAHow the tech savviness of employees throughout EA affects ITThe importance of advanced analyticsHow the proximity to Silicon Valley influences ITEye on the trends: Cloud computing, SaaS, virtualization offerings, advanced analytics, collaboration technologies, security and risk management technologies, mobile technologies, the consumerization of IT | 9/12/11 | Free | View In iTunes |
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Vic Bhagat, CIO Global Growth & Operations of GE | In this interview, Vic Bhagat, Chief Information Officer of General Electric's Global Growth and Operations Organization discusses principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:Vic's role and IT enabling growth at GEIT innovation at GE and the culture of innovationSharing global best practices while maintaining local relevanceThe balance of innovation and security, risk management, and governanceGE's "onshoring"/"smart-shoring" of IT domain knowledgeThe future of the IT leaderIT metrics and the focus on business process improvementEye on the trends: Omnipresent information and the capability of sending IT solutions to anywhere at any time, hyper-intelligence and how analytics can bring the decision support system to a whole new level, and the need to give ample attention to the entire user experience in order to ensure stickiness | 8/29/11 | Free | View In iTunes |
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Ben Fried, CIO of Google | In this interview, Ben Fried, Chief Information Officer of Google discusses principle two, Infrastructure, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships of World Class IT with Metis Strategy. Some of the topics discussed include:Role of IT at GoogleBen's priorities for ITGoogle's "20% Time" and Open Source opennessThe “corporatization of consumer technologies” (or the consumerization of IT)Cloud computing's benefits and impact on ITThe future IT workerEye on the trends: The criticality of browser security and how it should not be an afterthought for CIOs, the rise of Android and tablets in the enterprise and the need for CIOs to proactively manage, rather than react to the change, and the emergence and potential of the Chrome Operating System to solve many of the challenges brought on by personal computing | 8/14/11 | Free | View In iTunes |
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Jo-ann Olsovsky, CIO of BNSF Railway | In this interview, Jo-ann Olsovsky, Vice President and Chief Information Officer of BNSF Railway discusses principles two, Infrastructure, and four, IT-Business Partnerships of World Class IT with Metis Strategy. Some of the topics discussed include:Technology in the rail industryNeed for collaboration and inter-operabilityLife after the Berkshire Hathaway acquisitionMindset of a CIO in a B2B CompanyLearning a new industry and companyEye on the trends: BNSF's use of mobile computing to help its customers track their freight, the challenges of the consumerization of IT, the evolution of the "always on" hand held device and information at the fingertips without the need to launch applications, the potential for video and imagery in rail, the digital storage boom and power of cloud computing and visualization | 7/31/11 | Free | View In iTunes |
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Bill Chang, EVP of the Business Group of SingTel | In this interview, Bill Chang discusses principles one, People, two, Infrastructure, four, IT-Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:Best-in-class information communication technologyThe networked worldIT financial managementThe importance of the Value ChainCloud computing securityEye on the trends: The inevitability of cloud computing adoption, the scalability of mobile computing, the potential of a networked “M to M” mobile world, the power of analytics, and the challenges that the consumerization of IT creates for a CIO | 7/18/11 | Free | View In iTunes |
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Piyush Singh, CIO of Great American Insurance | In this interview, Piyush Singh, Chief Information Officer of Great American Insurance, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:How he lead a complete revamp of the application architecture in order to leave all legacy systems in the pastHis priorities around leveraging Service Oriented Architecture (SOA) in order to enable data to flow “automagically” throughout Great American’s systems and therefore streamline business processesHis “Big Five” guidelines for CIOs, which include:The need to flip the ratio of 80% spend on maintenance and 20% on new developmentThe need to avoid correlation between age, tenure, and risk aversionThe importance of the CIO’s physical proximity to business executives in determining how strategic IT can beThe need to differentiate between creating a solution vs. an automationHow grading IT based on “on-time and on-budget” are the wrong signs of successEye on the trends: How the consumerization of IT has bled into business partner expectations and demand for IT | 7/4/11 | Free | View In iTunes |
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Joe AbiDaoud, CIO of HudBay Minerals | In this interview, Joe AbiDaoud, Chief Information Officer of HudBay Minerals, discusses principle two, Infrastructure, principle three Project and Portfolio Management and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:A description of HudBay Minerals’ metals mining business and the impactful role technology plays in enabling the company’s push for growthHis priorities for the near term around perfecting their newly rolled out ERP, leveraging geological survey and discovery technology, as well as improving wireless communication for their many disparate operationsHow, as a CIO in a new industry, Joe utilized a company-wide survey to understand the true perception of IT across the organizationThe inclusive governance model that HudBay uses to ensure that all the right players are included in decision makingHudBay’s organizational structure that has a central CIO function, central architecture, and shared services for IT infrastructureEye on the trends: Technology that supports all mining operations, especially the geophysical exploration technology, growing ease and power of improved communications, and the further out potential for robotics to reduce costs amid rising fuel and labor costs | 6/20/11 | Free | View In iTunes |
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Michael Del Priore, Global CIO of Church & Dwight | In this interview, Michael Del Priore, Global Chief Information Officer for Church and Dwight, discusses principles four, IT & Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:How Church & Dwight organizes on a global basis and leverages expertise from the center with global platformsThe importance of defining a multiyear strategy that can drive decision making in order to reach an optimal end stateHow effective governance, architecture planning, and demand management can help deliver on multiple, varying business needsThe optimal balance between in-house IT staff and external powers, and how the latter should use the expertise to perform commodity functions in order to free up in-house capabilities to lead strategic initiativesThe best practice of sharing one’s IT strategy with a core group of external partners in order to improve alignment and reap synergiesEye on the trends: The consumerization of IT and skepticism over the business case for some of it, cloud computing and the flexibility the private and public cloud options offer, and the huge opportunity that business intelligence has to make IT a difference maker | 6/6/11 | Free | View In iTunes |
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Harvey Koeppel, Executive Director of the Center for CIO Leadership | In this interview, Harvey Koeppel discusses principles three, Project & Portfolio Management, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed includeHow CIOs have increasingly taken on more diverse roles, transforming from a manager of a tactical IT cost center to a business savvy leader that needs to understand business strategy and processes, organization and growth, talent management, risk management, and how to capitalize on customer-related business intelligenceThe way in which CIOs remained innovative during the cost-cutting downturn by re-investing savings into innovation, focusing on core competencies, and helping diversify the business beyond local or regional dependenciesHow the differentiator between leading CIOs and average CIOs is the ability to earn a “voice at the table” beyond just a “seat at the table” by being able to communicate and contribute in business termsThe disparity between the number of CIOs who have innovative ideas and those that actually get funded, and how that it driven by both communication abilities and getting the IT basics rightHow, while CIO of Citigroup’s Global Consumer Group, he and his team helped enhance the global customer experience by aligning IT delivery to business strategyEye on the trends: The proliferation of broadband and mobile technology and how that enables the holy grail of technology: anything-anyplace-anytime; the consumerization of IT and the challenges a CIO faces by not being in full control of all technology; and the shifting dynamic of how data is no longer consider the output of an application, but rather applications are built specifically to handle large amounts of data | 5/23/11 | Free | View In iTunes |
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Greg Fell, Chief Information Officer of Terex Corporation | In this interview, Greg Fell discusses principles three, Project & Portfolio Management, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed includeThe process through which Terex transformed itself from a holding to an operating company, and how IT was central in driving and enabling that changeHow, in this transformation, Greg essentially built the corporate IT function from the ground upThe successful implementation of an Enterprise Resource Planning (ERP) system by invoking heavy executive collaboration to make important strategic decisionsThe importance of an IT leader to establish, nurture, and enhance relationships with other executives in order to ensure that IT is delivering on the business vision (and not on its own distinct vision)The similarities and differences between leading IT at his previous post, Ford Motor Company, and Terex, a global manufacturer of large construction and other types of equipmentHow he manages a “strong federated model” for his global IT team, and how Terex approaches Merger and AcquisitionsEye on the trends: Consumer devices in the work place, mobility strategy, and allowing access to corporate data on personal devices | 5/9/11 | Free | View In iTunes |
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Hunter Muller, President and CEO of HMG Strategy and Author of The Transformational CIO | In this interview, Hunter Muller discusses principle one, People, and principle four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed includeHis book, The Transformational CIO, and how he defines a truly “transformational” leaderThe logic behind the unique story-telling approach employed in the book that allows the voices of transformational CIOs to really come throughHis four-step model for CIOs: Define (a future state vision), Build (a world class team), Lead (by instilling confidence and demonstrating consistency and authenticity), and Change (by inspiring a culture of change that uplifts people to the future state vision)How CIOs can, and should, think like CEOs by capitalizing on their license to operate across the company to drive growth and identify efficienciesEye on the trends: Cloud computing- its ability to enable innovation and the need for IT to deliver so that the business does not bypass IT to purchase capabilities externally, mobility- its ability to enable the mobile work force, and the opportunity CIOs have in this age of technological significance to be a transformational leader | 4/25/11 | Free | View In iTunes |
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Larry Bonfante, Chief Information Officer of the U.S. Tennis Association and Author of Lessons in IT Transformation | In this interview, Larry Bonfante discusses principle four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed includeHis book called Lessons in IT Transformation and the importance of the “human side” of leadership: focusing on developing relationships, communicating effectively, marketing your ideas, supporting partners and clients, and leveraging the competitive advantage of your own peopleHow the US Tennis Association leverages technology for operational improvement, constituent communication, and driving top line growthHis priorities around minimizing utility costs in order to reinvest in IT an engine of innovation that drives revenue through their event management system, access control system, wireless kiosks, and licensing of USTA’s proprietary technologyThe need for CIOs to adopt the business strategy and corporate mission as their own strategy, as opposed to creating an IT-specific strategy in a vacuumEye on the trends: The ability to un-tether the workforce from their desks and tap the consumer market through mobility, and everything as a service to free up capital for growth investment | 4/11/11 | Free | View In iTunes |
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Lee Congdon, CIO of Red Hat | In this interview, Lee Congdon discusses principles two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed includeRed Hat IT’s priorities for the new fiscal year around business solution delivery, operations and process improvement, technology driven innovation, and capability growthThe close partnership IT has with product development as heavy users and beta testers of Red Hat productsThe necessity of recognizing that IT is ultimately a service organization that should be business driven, and how establishing that culture earns trust from business partnersHow he has organized his IT team to focus on innovation, most recently around telephony, consumer services, business intelligence, mobile technology, and developing a community support modelEye on the trends:Consumerization of IT, rapid growth of mobile application and device capabilities, Software as a Service (SaaS) as a platform for faster and easier access to new technology, and the tremendous business opportunity for Red Hat in Cloud Computing and utility computing | 3/28/11 | Free | View In iTunes |
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Amit Chatterjee, Chief Executive Officer of Hara | In this interview, Amit Chatterjee discusses principles two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed includeThe mission of Hara to allow organizations to participate in the natural change around energy, water, and waste management in a meaningful way that did not compromise profitabilityHow advanced technology, coupled with behavior modifications, can improve an organization’s energy and water “metabolism” in order to drive down costsThe need to factor in energy sustainability when considering growth strategiesThe story behind this technology-led start-up’s own growthPractical advice for how CIOs can partner with executive colleagues in order to drive energy, and therefore cost, savingsThe need for companies to have more visibility into their energy use in order to establish accountability and reduce wasteHow governments can positively encourage advancement in the energy industry by molding the infrastructure that will help define the role of entrepreneurs and corporationsEye on the trends: The fusion of green practices and technology | 3/14/11 | Free | View In iTunes |
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Jay Levine, Senior Vice President and Chief Information Officer of Blue Cross Blue Shield of Minnesota | In this interview, Jay Levine discusses principles one, People, two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed includeJay’s priorities of focusing in the near term on addressing government mandates while in the longer term preparing his company for the shift to a business to consumer environmentThe dramatic changes to the health insurance supply chain, and how regulatory measures are driving significant technology modernization and transformationHow Blue Cross Blue Shield of MN is approaching the uncertainty of legal regulations in health reform, as well as the bets the company is making regardless of regulationHow, when taking on a new CIO position, one must commit to obsessive learning about a new industry while also identifying parallels with other industry experienceThe necessity to run a non-profit like a for-profit business, while heavily appreciating the community-oriented mission of the companyHow the health insurance industry lags others in its adoption of commodity labor and software solution, and how this will be a necessary shift in approach in order to meet the increasing time to market demands of a business to consumer marketEye on the trends: Mobile devices’ ability to provide rich data anywhere, cloud computing playing a role in agility, and the ability for Software as a Service (SaaS) to enable transformational efforts in a shorter time period | 2/28/11 | Free | View In iTunes |
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Jim Flyzik, President of The Flyzik Group, and Former Chief Information Officer of the Department of Treasury | In this interview, Jim Flyzik discusses principles one, two, three, and four of World Class IT with Metis Strategy. Some of the topics discussed includeHow IT is capable of addressing a number of the US government’s problems through cost cutting and improved customer serviceThe steps taken to drive substantial streamlining efforts across government agenciesThe importance of approaching problem solving by framing an “Imagine if” scenario, and working backward from that to create actionable stepsHow to engender support for technology change amidst skepticsHow to establish meaningful and productive relationships with business partners , and the need to structure the relationship such that he or she views IT as capable of solving his or her business problemsHis experience of working with the Secret Service, and recognizing the need to approach cyber security as proactive risk management as opposed to reactive break fixingEye on the trends: enhanced visualization technology to improve the communication of ideas, wireless & mobility and the ability for the intersection of time and distance to approach zero, cloud computing, identity management, business intelligence, cyber security, and the potential for the "open source" trend to drive the proliferation of open architectures within IT departments | 2/14/11 | Free | View In iTunes |
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Nick Colisto, Chief Information Officer of K. Hovnanian | In this interview, Nick Colisto discusses World Class IT Principle One, People, and Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:His priorities around integrating the business suite of applications across the companyThe four layers of K. Hovnanian’s business suite: master data, best of breed business apps, system integration, and business intelligenceThe importance of framing business colleagues not as “customers”, but rather as partners, in order to stress that IT be seen as peersK. Hovnanian’s use of technology to enhance the customer experience through the implementation of a buyer’s portal and electronic payment processThe company’s approach to dynamically solicit customer feedbackHis team's approach to talent management, focusing on: performance objectives, conducting a skill inventory, standardizing job descriptions, providing comprehensive training classes, and encouraging job rotations and career developmentEye on the trends: mobile computing enabling the workforce on the go, enabling enterprise systems and BI for the smart phone, and taking advantage of competition in the cloud computing market to reap cost savings | 1/31/11 | Free | View In iTunes |
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Ken Piddington, Chief Information Officer of Global Partners LP | In this interview, Ken Piddington discusses World Class IT Principle Four, IT-Business Partnerships, and Principle Five, External Partnerships, with Metis Strategy. Some of the topics discussed include:Global Partners IT’s transformation from an order taker to a strategic partnerThe importance of communication in establishing credibility for IT and improving operationsThe way in which IT is focusing on analytics in order to provide the company with a competitive advantageThe necessity to not only hold vendors to SLAs and manage them effectively in order to ensure you get what you pay for, but also the necessity to share the strategic vision with vendors so that they can more effectively operate on your behalfHow Global Partners IT engages external clients to build relationshipsIT’s future role in mergers and acuquisitionEye on the trends: The pros and cons of the hot trends of cloud computing, social media, and iPad in the enterprise | 1/17/11 | Free | View In iTunes |
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Richard Hunter and George Westerman, Authors of 'The Real Business of IT' | In this interview, Richard Hunter and George Westerman discuss their book "The Real Business of IT" with Metis Strategy. Some of the topics discussed include:The "Value Path" of establishing sound communication between CIOs and the businessThe importance of explaining how technology can deliver value to the business, as opposed to just explaining the technology itself, when CIOs are communicated with business partners“Value Traps”, and how subtle missteps in communicating with the business can send the wrong messageThe relevance of a CIO being a technologist or not, and the advantages of a new CIO coming from outside of ITThe IT “Virtuous Cycle”, and how focusing on addressing needs identification, transparent oversight, process and organization change, and application development solution delivery should be top priorities for CIOsThe authors' thoughts on emerging trends in IT | 1/3/11 | Free | View In iTunes |
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World Class IT Principle Five, External Partnerships, eSeminar with Bob Willett, CEO of Al Futtaim Group, and Former CIO of Bes | This interview is the fifth in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews have been broadcast in sequential weeks, and in this conversation on principle five –External Partnerships, Bob Willett discusses the following ideas:The lessons learned from having been a provider of outsourced services to the time when he was a user of themThe rationale and benefits of outsourcing the majority of the IT departmentThe benefits he sought and gained through outsourcing, and why reducing cost was not the number one priorityHow Best Buy’s “Business Information Officers” served to translate business requirements to vendorsHow best to evaluate external partners beyond just measuring SLAs | 12/20/10 | Free | View In iTunes |
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World Class IT Principle Four, IT and Business Partnerships, eSeminar with John Boushy, Former CEO of Ameristar Casinos, and Fo | This interview is the fourth in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P5-IT and Business Partnerships, John Boushy discusses the following ideas:His advice for CIOs who wish to establish stronger ties with the business, and potentially follow in his footsteps to become the CEO of a major corporationHis thoughts on the vicissitudes of the CIO role in an era where business leaders are becoming more IT savvyChanging the culture of the IT department to deliver value and calculate that value using business terms (ROI, NPV, IRR, etc.), as well as pushing for total cost of ownership (TCO) evaluations for all projectsJohn’s thoughts about whether we will see more CIOs emerging from the business rather that growing up through IT | 12/13/10 | Free | View In iTunes |
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Randy Spratt | This interview is the third in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P3-Project & Portfolio Management, Randy Spratt discusses the following ideas:The governance improvements that he undertook upon ascending to be the head of technology for the world’s largest healthcare companyThe councils that he has assembled to vet and prioritize work across IT related to the many massive business units that his team supportsThe methods he has used to develop process standards where relevant and appropriate across ITThe processes that he and his team use to find ideas in one part of the organization that have broader implications for McKesson as a whole, as well as the means by which he spreads themThe methods Randy uses to communicate the efficacy of his portfolio of projects both internally (within IT) and externally (with his colleagues outside of IT) | 12/6/10 | Free | View In iTunes |
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World Class IT Principle Two, Infrastructure, eSeminar with Mark Settle, Chief Information Officer of BMC Software | This interview is the second in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P2-Infrastructure, Mark Settle discusses the following issues with Metis StrategyThe emergence of Enterprise Architecture and Vendor Management Offices as major trends in InfrastructureWith each of the new opportunities that he has pursued, the steps Mark has taken to get his mind around the challenges that each infrastructure environment has entailedThe kinds of organizations that are more or less ripe for outsourcing infrastructure including the factors that CIOs should consider when weighing this optionThe methods Mark has used to express the needs and activities related to Infrastructure to his business colleaguesMark’s thoughts related to Cloud Computing and Virtualization | 11/29/10 | Free | View In iTunes |
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World Class IT Principle One, People, eSeminar with Gregor Bailar, Former CIO of Capital One | This interview is the first in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P1-People, Gregor Bailar discusses the following issues with Metis StrategyHow Gregor and his colleagues at Capital One turned the traditional thought process on office space and the working environment on its head in order to facilitate collaboration and innovation among other benefitsGregor’s approach to workforce planning, succession planning, and grooming the leaders of the future, especially as several of his former lieutenants are now IT executivesThe process Gregor has used to facilitate cultural change in the organizations that he has ledGregor’s thoughts on how the so-called millennials’ innate comfort with and knowledge of technology impact IT departments and corporations more generally speakingOther people-centric trends that he believes will be critical for current CIOs and IT executives to be mindful of | 11/22/10 | Free | View In iTunes |
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Dave Zeppieri, Chief Information Officer of the Overseas Private Investment Corporation (OPIC) | In this interview, Dave Zeppieri discusses principle two and principle four of World Class IT with Metis Strategy. Some of the topics discussed includeThe evolution of IT’s role at the Overseas Private Investment CorporationThe benefits and challenges of leading an IT shop for a smaller government agency, after years of experience at larger agenciesHow best to engage business partners and the importance of building relationshipsThe significant impact Cloud Computing has had on OPIC’s ability to improve its operationsThe importance of documenting repeatable processes in order to maintain a secure environmentThe balance of risk and expectations with social media | 11/8/10 | Free | View In iTunes |
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Naresh Shanker, Vice President and Chief Information Officer of Palm | In this interview, Naresh Shanker discusses principle three and principle four of World Class IT with Metis Strategy. Some of the topics discussed includeHis priorities for the foreseeable future around operational excellence, a successful merger with Hewlett-Packard, and the preparation for a launch of a new product portfolioHow consumer electronics have impacted commercial technologies, and the implications for the futureIT’s role in innovation at PalmThe benefits and challenges of being headquartered in Silicon Valley, with so many other IT executives to tap as resourcesHow IT can avoid being a bottleneck to project delivery and time-to-market through efficient processes | 10/25/10 | Free | View In iTunes |
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Phil Fasano, Chief Information Officer at Kaiser Permanente | In this interview, Phil Fasano discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed includeHow IT supports Kaiser Permanente's multiple healthcare armsThe importance of IT in providing better information faster to physicians and healthcare decision makersKaiser Permanente’s use of the electronic medical record, and the benefits garneredIT’s role in responding to healthcare reformKaiser Permanente’s IT innovation process and how listening to the needs of end-users can be the genesis of new ideasThe promising future role of mobile technologies in enhancing healthcare | 10/11/10 | Free | View In iTunes |
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Rob Webb, CIO of Hilton Worldwide | In this interview, Rob Webb discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed includeHow Hilton has worked through dramatic change in the past three yearsThe benefits of leveraging strategic sourcing partners in non-competitive areas such as infrastructureHilton’s approach to innovationHow to balance utilizing economies of scale while allowing different brands to operate independentlyExciting new technologies for the hospitality industry | 9/23/10 | Free | View In iTunes |
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Dave Smoley, Senior Vice President and Chief Information Officer of Flextronics International | In this interview, Dave Smoley discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed includeUsing technology to enable people to work better and to make smarter and faster decisionsHow cost-cutting needs to become part of IT's culture in order to be effectiveStandardizing core tools to drive low costsHow mature IT organizations eventually move toward a lean modelThe value of having business unit IT leads with domain expertise | 9/13/10 | Free | View In iTunes |
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Ramón Baez, CIO of Kimberly-Clark | In this interview, Ramón Baez discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeUsing lean methodologies to simplify and improve internal IT processesProviding high-potential employees with the same type of leadership development training that management receivesThe advantages of embedding IT employees in the business to help with alignmentCreating a digital center of excellence that partners technology and marketing teamsThe importance of frequently conducting management reviews, executive reviews, and operational reviews | 8/30/10 | Free | View In iTunes |
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Karl Salnoske, Executive Vice President, Service Delivery, & Chief Information Officer of GXS | In this interview, Karl Salnoske discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe increasing importance of domain knowledge among IT employeesThe importance of governance in any transformation programBuilding a core competency around project managementThe importance of closely managing outsourcingThe increasing usage of cloud computing and social media in business | 8/18/10 | Free | View In iTunes |
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Jorg Heinemann, Chief Information Officer of SunPower Corporation | In this interview, Jorg Heinemann discusses four principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe two fundamental drivers of success in a vendor relationshipShifting trends in the solar industryThe challenges of simultaneously having to act like both a construction company and a semi-conductor companyHow to transition an IT team from supporting a nimble startup to supporting a multi-billion dollar companyThe best ways to ensure alignment with the business | 8/2/10 | Free | View In iTunes |
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Yuvi Kochar, Corporate Chief Technology Officer of The Washington Post Company | In this interview, Yuvi Kochar discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe decentralized structure of IT among the various business units under The Washington Post CompanyHow The Washington Post Company has been leveraging the digital media environment amidst the challenge that the internet poses to media companiesCloud Computing and all of the possibilities and implications one must consider when leading a large holding companyHow the skill sets of in-house IT employees need to change to adapt to the evolving environmentThe various benefits and challenges when considering Enterprise 2.0 and social media for both internal as well as external facing applicationThe future of mobile technologies’ impact on media | 7/19/10 | Free | View In iTunes |
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Bruce Besanko, EVP, CFO, & CAO of OfficeMax | In this interview, Bruce Besanko discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeHow the most important thing in defining a relationship between a CFO and CIO is the establishment of communication and transparency to build trustThe four ways in which a CIO must demonstrate the value of a projectThe multiple resources models IT can employ when structuring its staffThe important considerations when outsourcingThe potential pros and cons of the various reporting relationships between the CIO and the CFO vs. the COO vs. the CEOThe potential for the iPad and virtualization/cloud computing to provide agility to the workforce | 7/5/10 | Free | View In iTunes |
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Abbie Lundberg, President of Lundberg Media | In this interview, Abbie Lundberg discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed includeThe "CIO's Dilemma" of competing demands to be agile and innovative, while being responsible for cost cuttingCloud computing and how the concept of making businesses more agile is a great opportunity for ITHow CIOs are increasingly focusing on the external customer, whether that be through business intelligence or directly customer facing applicationsThe evolution of the role of the CIO in the years aheadThe necessity to "get one's house in order" in order to first develop credibility with business partners before earning the trust necessary for a seat at the strategy setting tableThe importance of not only CIOs, but all IT executives that interface with business partners to be able to communicate effectively | 6/21/10 | Free | View In iTunes |
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Mark Settle, Chief Information Officer of BMC Software | In this interview, Mark Settle discusses all five principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe transition from being the buyer from IT vendors to leading the IT operations for an IT vendorHow BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company's productsThe focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in salesThe green IT initiatives and achievements of BMC Software in energy savings and server utilization optimizationThe need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamicsThe call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility | 6/7/10 | Free | View In iTunes |
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Mark Silver, Divisional Chief Information Officer of Siemens Health Services | In this interview, Mark Silver discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed includeHis ascent to the CIO role through a non-traditional path, and how he caught up on the learning curve without much technical coding expertiseHow experience with the technical details of coding are less important for becoming a CIO than understanding the business and the way in which it interacts with technologyThe concerning lack of higher education training technologists receive in interacting with business partners, and the need for the CIO to be the translator of business issues into technology solutionsThe cultural issues surrounding the adoption of a social media strategyThe role IT can play in facilitating the social media strategy discussion and development | 5/24/10 | Free | View In iTunes |
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Rob Dowler, Corporate Chief Strategist and Assistant Deputy Minister Responsible for Enterprise Information Technology Strategy | In this interview, Rob Dowler discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeHow a federated IT structure allows the organization to act vertically within business units- or ministries- as well as horizontally across the governmentThe mature strategic planning process the Government of Ontario employs in order to ensure the efficient use of tax-payer moneyHow hosting an “internal consulting function” allows the organization to flexibly allocate permanent employees within the government based on project needs at “whole-sale” costThe importance of maintaining metrics in order to ensure the organization stays on courseThe shift in desired skills of future employees, and how those employees should be prepared to be “great enablers of public service delivery” | 5/10/10 | Free | View In iTunes |
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Duane Anderson, Chief Information Officer of Marquette Group and USMotivation | In this interview, Duane Anderson discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe key insights garnered as a new CIOThe process of acclimating yourself to a new roleThe role an IT department plays for a company that relies on data gathering, synthesizing, and reportingThe crucial role IT’s responsibility for infrastructure plays in acquisitive companiesHow in order to cut costs during the economic malaise, he categorized IT investment into three majors categories: utility expenses, maintenance capital, and new development/capabilitiesThe evolving profile of successful IT associates and how many are coming from areas of study outside computer engineering backgrounds | 4/26/10 | Free | View In iTunes |
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Karl Ulrich, CIBC Professor of Entrepreneurship and e-Commerce at the Wharton School of the University of Pennsylvania | In this interview, Karl Ulrich discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed includeHow despite its natural tie to creativity, innovation can be driven through structured processes, which he explains in his book, Innovation TournamentsHow the organizational structure, administration, and governance of innovation will be highly idiosyncratic to industry structure and firm dynamicsThe differentiation between external and internal facing innovation, and how each type necessitates different attentionThe five modes of the stage gate process that are crucial for new product development, and how to transition creative sparks into actionable opportunitiesThe five areas a manager should focus on to influence the culture of innovation: incentives and recognition, transparency of decision making, the physical arrangement of the workplace, the recruiting process, and the allowance for creative “slack time”How measuring the success of innovation is, above all else, about creating economic valueThe benefits and potential risks of engaging third parties in the innovation process- be it vendors or customers- and how the exercise of opening up innovation is only practical depending on the industry | 4/12/10 | Free | View In iTunes |
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Mark Jeffery, Director of Technology Initiatives in the Center for Research on Technology and Innovation at the Kellogg School | In this interview, Mark Jeffery discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed includeThe way in which marketing, data, analytics, and information technology are all related and the need to determine the Return on Marketing Investment from that relationshipThe necessity to focus on data-driven marketing in order to gain visibility into customer preferences, provide hard data to a traditionally “soft” division, and truly expose the ROI of marketingThe fifteen metrics that he explains will allow the measurement of marketing, including 10 classical metrics and five “new-age” marketing metricsThe lengthy process that he conducted in determining these metrics, accompanied by excellent case examples of companies that have leveraged data-driven marketing to increase their revenue and strengthen their customer baseHow it is an absolute necessity for Marketing to partner not just with Finance, but also with IT in order to build out capabilities to capture the metrics that will demonstrate an ROI for marketingThe obstacles that companies face when considering data-driven marketing, and how, due to its relative infrequent use, can become a competitive advantage within an industry | 3/29/10 | Free | View In iTunes |
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Bill Krivoshik, CIO of Marsh & McLennan | In this interview, Bill Krivoshik discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe rationale for establishing the corporate CIO position at Marsh and McLennan Companies, which now oversees MMC’s substantially sized five operating companiesHow coordinating the agendas of the five operating companies’ CIOs has enabled MMC to consolidate data centers, leverage vendor relationships, enable knowledge management and cooperation across the horizontal structure, as well as avoid double work on application developmentThe delicate balance that a corporate CIO with a centralized IT department must maintain between leveraging scale and the risk of destroying advantages from having technology that is close to the unique businesses and their customersHow lowering technology spend on operational costs should go both towards the bottom line and towards building technologies that will provide competitive advantagesThe evolving role of the CIO and how the possession of business acumen will differentiate those that aim to succeed through good and bad financial times | 3/15/10 | Free | View In iTunes |
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Remy Evard, CIO of the Novartis Institutes for BioMedical Research (NIBR) | In this interview, Remy Evard discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe unique role of an IT division that supports research scientists whose mission is discovery, as opposed to an IT division that supports a business division more responsible for revenues and costsHow technology can enable global research and foster innovation by leveraging the scale of the Novartis Institutes for Biomedical ResearchThe way in which Remy, as a new CIO, went about gaining credibility with the business and scientists through “quick wins,” and the natural progression that the IT department followed once that credibility was establishedNIBR’s data initiative to manage decades of legacy information and how to ensure sound knowledge managementThe challenges of governance and managing a budget in a non-traditional IT environment, which requires flexibility in order to accommodate research projectsThe potential of new technologies, such as Web 2.0, mobile devices, and deep sequencing, to change the way in which scientific research is conducted | 3/1/10 | Free | View In iTunes |
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Mike Capone, Corporate Vice President and Chief Information Officer of Automatic Data Processing, Inc. | In this interview, Mike Capone discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe way in which ADP’s substantial data center consolidation has created savings on the bottom line and in their carbon footprint, improved processing speeds, and provided the opportunity for ADP to bolster their data security schemesA discussion of “Smart-Shoring” and how viewing his organization as “Global IT” has allowed ADP to get the most out of all geographies it operates inHow ADP avoids the “rip and replace model” when approaching acquisitions and the accompanying IT integrationsThe power of Web 2.0 through corporate blogging and Social CRM, which can lead to organic ideas and improved collaborationHow driving innovation through IT must be a process that marries the business leaders and technically talented innovatorsHow ADP has been operating as a “cloud computing” provider long before it become a hot topic in IT | 2/16/10 | Free | View In iTunes |
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Jay Brodsky, CIO of the Atlantic Media Company | In this interview, Jay Brodsky discusses principle 4 of World Class IT with Metis Strategy. Some of the topics discussed includeThe unique dynamics of being a CIO at a media companyHow to structure an IT department responsible for similar sub-divisions with very different needsThe way in which the role of CIO must straddle an IT position and a business position and the necessity of IT leaders to work with the business to translate their needs into IT realityThe wealth of opportunities and challenges that the internet and social media have presented to a traditional magazine, which has needed to be agile in staying relevantThe way in which Atlantic Media has tried to stay in touch with its customers amid a world of Google-filtered searches and other competitionThe excitement around cloud computing and the possibilities it holds for the future of IT | 2/1/10 | Free | View In iTunes |
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Robert Childs, Director of the iCollege at the National Defense University | In this interview, Robert Childs discusses principle 1 of World Class IT with Metis Strategy. Some of the topics discussed includeThe necessity to prepare leaders to leverage information technology for strategic advantageThe careful balance between information sharing and security when it comes to IT in the militaryHow IT has changed the dynamics of warfareThe way in which the iCollege has diverged from the path of a typical educational institution in order to more aptly serve it’s unique set of students of senior military and government personnelThe importance of cloud computing and how it is changing the face of ITThe direction of IT’s developing role in the government and military | 1/18/10 | Free | View In iTunes |
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Brian Cameron, Professor of Practice and Director of the Enterprise Architecture Initiative in the College of Information Scien | In this interview, Brian Cameron discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe development and growth of the unique Enterprise Integration program that he leads at Pennsylvania State UniversityHis role in the formation of a corporate and government advisory board on Enterprise Architecture and the ways in which he has leveraged that position to improve the program that PSU offersThe research efforts and importance of understanding the idea of the hybrid approach that so many organizations are adopting, which blends various methodologiesThe career path, place, and future for undergraduates that study Enterprise Architecture in the corporate spaceThe development and future of the field of Enterprise Architecture education | 1/5/10 | Free | View In iTunes |
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Peter High, World Class IT: Why Businesses Succeed When IT Triumphs. | Peter High discusses his Book "World Class IT: Why Businesses Succeed When IT Triumphs." Some of the topics discussed includePrinciples that the best information technology executives followThoughts on how the principles work as a virtuous cycle, including how improved performance in one can lead to better performance in othersIntroductory and advanced metrics related to each principle and associated sub-principlesSpecific case examples that highlight each principle based on extensive work with leading CEOs, CIOs, CTOs, and other IT executivesThoughts on other factors that separate leaders from laggards in information technology | 12/23/09 | Free | View In iTunes |
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Tim Stanley, Former CIO and Senior Vice President of Innovation, Gaming, and Technology of Harrah’s Entertainment. | In this interview, Tim Stanley discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed includeHow first establishing the company’s direction creates a path for innovationThe necessity of IT being used as a strategic weapon in leading innovationTim’s method of using 6 vectors to structure the path that enables and leads to innovationThe ways a company can leverage insights from their customers, particularly the importance of understanding digital interactivity and conducting rapid prototypingHow every IT executive should in some way span out into the business in order to understand how to improve what the business doesThe importance of using alignment and analytics as strategic tools | 11/30/09 | Free | View In iTunes |
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Jeff Kubacki, Chief Information Officer for Kroll, the risk consulting and technology division of Marsh & McLennan (MMC) | In this interview, Jeff Kubacki discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeHow globalizing and simplifying IT infrastructure is a main objective in a post-acquisition environmentThe importance of career planning as a core competency for Kroll ITJeff's method on facilitating the communication between the Business and ITThe cultural challenges faced within IT when transitioning to a more metrics driven determination of valueHow openly sharing objectives with vendors can lead to more appropriately tailored solution proposals | 11/13/09 | Free | View In iTunes |
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Becky Krupski, Director of the IT Vendor and Asset Management Offices at Express Scripts, Inc. | In this interview, Becky Krupski discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed includeThe importance of treating vendor management as more than vendor procurementThe way a Vendor Management Office creates an advantage by allowing the technologists to focus on where their skill sets lieHow best to manage vendor effectiveness through SLAs and other qualitative and quantitative assessmentsThe segmentation of vendors into Strategic, Collaborative, and Tactical, and the unique treatment that each set warrants in order to drive the businessThe dynamics of interconnectivity that the VMO has with other parts of the business | 10/30/09 | Free | View In iTunes |
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Joey Miller, Vice-President of Information Technology of Magna International | In this interview, Joey Miller discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeHow a large corporation manages its structure when it is diverse both geographically and in its products and servicesThe need for multi-tiered governance in a multinational corporation that not only allows for flexibility to meet unique needs, but also provides the platform to leverage an extensive network of knowledgeThe importance of synchronizing high level functions to ensure optimization of resources and to ignite improved performanceHow a multinational corporation can remain connected and on the same page through the use of technologyHow a fee-for-service IT billing system encourages the marriage of IT and business executives in planning and cost reductions | 10/16/09 | Free | View In iTunes |
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Mike Kistner, Chairman and Chief Executive Officer of Pegasus Solutions | In this interview, Mike Kistner discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeHow a recession presents opportunities to provoke more change with less resistanceThe need to reassess reengineered processes in order to constantly stay relevantHow the path of CIO to CEO will continue to become a more popular trendThe importance of balance between business acumen and IT prowess for IT personnelHow including vendors and customers in the technology roadmap can help improve product development | 10/5/09 | Free | View In iTunes |
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Jane Landon, Deputy Commissioner and CIO of the New York City Department of Finance | In this interview, Jane Landon discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed includeHow Jane was able to bring disparate IT entities together to create efficiencies across the organizationThe cultural challenges faced when joining an organization that is not accustomed to change in ITThe importance of team support for change in order to avoid a backward transition once external help is no longer present to support the organizationThe unique role of working in government IT; while business divisions are the primary customers, there is still a responsibility to the citizensHow Jane’s experience in the corporate sector has prepared her for her transition to the government sector | 9/18/09 | Free | View In iTunes |
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Rob Austin and Richard Nolan, Authors of The Adventures of an IT Leader | In this interview, Rob Austin and Richard Nolan discuss their book "The Adventures of an IT Leader" with Metis Strategy. Some of the topics discussed includeHow a functioning narrative can engage the generation of digital natives to absorb important challenges that a new CIO must prepare forThe evolution of IT into a more strategic and critical role than in the pastHow the CIO truly holds a business management positionThe importance of a CEO treating IT as a participative, rather than as a spectator sportHow the book has found resonance with many CIO leaders as an accurate and telling depiction of their everyday life | 9/4/09 | Free | View In iTunes |
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Gregor Bailar, Former CIO of Capital One | In this interview, Gregor Bailar discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeHow to prepare for disaster recovery by ensuring that the business will be able to continue to functionHow to work through crises challenging the corporate culture and the need to learn from these experiencesThe importance of making the corporate vision clear to all levels of employees and of emphasizing each employee's role in achieving the corporate visionHow IT's role in designing infrastructure can enable team-oriented collaborationHow the CIO must act as a translator between the business partners and the technology enablers | 8/19/09 | Free | View In iTunes |
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Bob Willett, Chief Executive Officer of Best Buy International | In this interview, Bob Willett discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe critical role of technology in a multifaceted, geographically dispersed business as the key agent of changeThe emerging trend of more CEOs coming from a CIO career pathThe benefits to CEOs of involving their CIOs in all strategic decisionsHow Best Buy uses Business Information Officers, which are evaluated on their respective businesses, rather than Information Technology OfficersThe value of software residing in how it is used, rather than in what software is usedThe importance of cultural fit when working with an external partner to provide value to the customer | 8/7/09 | Free | View In iTunes |
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Bob Fecteau, Chief Information Officer for BAE Systems' Information Solutions Business | In this interview, Bob Fecteau discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe multiple layers of complexity in IT government contractingThe challenges of managing a remote workforceHow “insourcing” IT services that were once outsourced can leverage competitivenessThe importance of protecting a company’s intellectual propertyThe importance of positioning IT to grow and improve the business through strategic alignment | 7/20/09 | Free | View In iTunes |
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nanda Rakhit, Chief Information Officer at NES Rentals | In this interview, Ananda Rakhit discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed includeHow to manage a virtual workforceFocusing on hiring people with hard skills and teaching soft skillsSetting priorities to deliver projects on time and on targetThe importance of building vendor relationshipsHow to properly evaluate vendors | 6/11/09 | Free | View In iTunes |
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Carl Ascenzo, Former SVP & CIO of Blue Cross Blue Shield of MA; Principle Consultant at Ascention Consulting | In this interview, Carl Ascenzo discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed includeCustomer orientation as a key skill for anyone working in ITThe importance of pursuing vendor managementHow to structure, build, and run a vendor management officeThe importance of cultural fit when choosing strategic vendorsHow getting the lowest price from a vendor may not always be in a company's best interest | 5/18/09 | Free | View In iTunes |
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Bob Bongiorno, SVP and CIO of ADP Employer Services | Among other topics, Bob discusses the following issues with Metis StrategyIT’s Role as a business partnerThe growing trend toward a virtual workforceUsing customer experience monitoring to improve IT’s performanceOpportunities created by implementing SOA at a large, complex organization | 5/4/09 | Free | View In iTunes |
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Tim Harvey | Among other topics, Tim discusses the following issues with Metis StrategyLocalizing a global ERP system to function across 77 countriesUsing technology to help companies merge and split apartRolling out a loyalty program across thousands of properties in four monthsLeveraging experiences as a CIO to successfully run other areas of a companyHow to use a technology solution to not only match competitor business performance, but to quickly surpass it | 4/16/09 | Free | View In iTunes |
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Rob Tabb, VP and CIO of Ecolab | Among other topics, Rob discusses the following issues with Metis StrategyThe difficult process of turning strategic objectives into actionable stepsThe process of turning IT staff into internal business consultantsThe advantages of consolidating outsourcing vendorsUsing proven methodologies to reduce costs and improve qualityThe role of IT in facilitating international growth | 4/6/09 | Free | View In iTunes |
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Former EVP and CTO of The Northern Trust Company | Among other topics, Nirup discusses the following issues with Metis StrategySwitching to global sourcing; how companies will source talent internationally in order to hire the best people for the jobThe future of the CIO’s jobMaximizing the value of IT, whether at a company trying to get out of bankruptcy or at a world class bankHow to prepare an IT department for globalizationThe future of infrastructure outsourcing | 3/23/09 | Free | View In iTunes |
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Richard Nolan, William Barclay Harding Professor Emeritus of Management of Technology at Harvard Business School | In this interview, Richard Nolan discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe three main eras of IT: DP, Micro, and NetworkThe emergence of digital nativesRealizing the vision of IT infrastructure becoming a universally available commodityHow IT is indispensable for product driven innovationThe necessity for new CIOs to understand the competitive strategy of their organization, the industry, their company's culture, and the company's ability to change | 3/12/09 | Free | View In iTunes |
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Sheleen Quish VP and CIO of Ameristar Casinos | In this interview, Sheleen Quish discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed includeIT's role as the critical toolbox to be successful and to drive positive change, process re-engineering, and improvements across the businessThe importance of selling your team on your particular philosophy of IT managementThe necessity of showing IT that the business is not the enemy, but the reason IT existsKey steps to take as a new CIOHow and when to undertake infrastructure upgrades | 3/2/09 | Free | View In iTunes |
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Mike Nelson, Former CIO Sabre Holdings | In this interview, Mike Nelson discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed includeThe process of outsourcing one of the world’s largest distribution systemsThe major challenges of outsourcing, including a loss in flexibilityOvercoming the “us” vs. “them” mentality with outsourcersCreating a solid post-outsourcing cultureThe fundamental importance of senior executive support for outsourcing initiatives | 2/20/09 | Free | View In iTunes |
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86 |
Torsten Wenell, Lecturer and a Member of the IT... | In this interview, Torsten Wenell discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed includeThe importance of customer segmentation for in-house IT departmentsThe three levels of IT decision makingSweden’s position as a leader and innovator in technologyBusiness units as the real cost driver for ITThe possibility that the business may not need to understand where IT costs come from as long as IT delivers what is required | 2/10/09 | Free | View In iTunes |
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87 |
Mukul Kumar, Managing Director of the IT Practice at the Corporate Executive Board | In this interview, Mukul Kumar discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed includeThe next generation of opportunities for transformational changeWhat makes effective senior leaders, in IT as well as the businessThe fundamental importance of culture, and its effect on employee engagementIT's changing role in an economic downturn: IT's primary responsibility is no longer internal cost cuttingInfrastructure's role as a company's productivity toolkit | 1/30/09 | Free | View In iTunes |
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88 |
David Richter, VP of IT Services at Kimberly-Clark | In this interview, David Richter discusses two of the five principle of World Class IT with Metis Strategy. Some of the topics discussed includeUnder what conditions Infrastructure Outsourcing is and is not an efficient solutionThe conundrum of IT infrastructure: when things work well, infrastructure goes unnoticedBusiness requirements as the starting point of infrastructureDisaster recovery decisions, which need to be made at the highest level of the organizationIT’s responsibility to find a common language to communicate with the business | 1/19/09 | Free | View In iTunes |
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89 |
Former CEO of AirNet Systems.. | In this interview, Bruce Parker discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed includeHow a good CIO is well prepared to become a good CEOGaining the business' trust in order to align and innovateThe keys to building successful relationships with external partnersHow to build international teams and to expand into different regions with diverse cultures | 1/12/09 | Free | View In iTunes |
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90 |
Bill McCorey, VP of Global Infrastructure at IBM | In this interview, Bill McCorey discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed includeGlobal trends in IT infrastructureHow to create an infrastructure roadmapThe need to retire old systems as you upgrade and consolidateThinking creatively to increase IT's efficiency and value contribution to the businessSome of IT's challenges at a company that works around the clock across the globe | 1/5/09 | Free | View In iTunes |
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91 |
Randy Spratt, CIO of McKesson Corporation | In this interview, Randy Spratt discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed includeHow to structure a strong governance and IT decision making processThe integral role IT plays in acquisitions, and how IT can become the go-to group for M&A preparationsImproving IT's performance by increasing employee satisfactionFuture trends in IT | 12/10/08 | Free | View In iTunes |
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92 |
John Boushy, Former CEO of Ameristar Casinos | In this interview, John Boushy discusses three of the five principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe essential role IT plays in mergers, and how IT should approach themMeasuring IT's success by the success of the business rather than traditional IT metricsThe importance of prioritizing projects by deciding not only what needs to be done, but what doesn't need to be doneBuilding an IT organization to substantiate the capabilities necessary to accomplish the business' goals | 12/3/08 | Free | View In iTunes |
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93 |
CEO of iGATE Corporation | In this interview, Phaneesh Murthy discusses two of the five principles of World Class IT with Metis Strategy. Some of the topics discussed includeStructuring outsourcing contracts so that both sides have incentives to make the other side successfulPricing by output rather than effort in order to increase productivity and efficiencyThe virtual corporation of the future, which will focus on core competencies and outsource the rest of its activitiesThe need for the IT managers of the future to manage global contracts and commercial relationships within multiple culturesBuilding IT roadmaps in order to achieve long-term end goals | 10/2/08 | Free | View In iTunes |
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94 |
Robert Austin, Harvard Business School | In this interview, Robert Austin discusses three of the five principles of World Class IT with Metis Strategy. Some of the topics discussed includeThe CIOs increasing focus on growing revenue rather than reducing costsUsing IT for “trystorming”: coming up with ideas and trying them out, quickly and cheaplyThe importance of justifying IT investments for their strategic value rather than immediate ROIThe need for IT to innovate as more and more IT is outsourcedAmerican MBAs contemplating opportunities in India and China | 10/1/08 | Free | View In iTunes |
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95 |
Darko Hrelic, CIO of Gartner Inc | In this interview, Darko Hrelic discusses four of the five principle of World Class IT with Metis Strategy. Some of the topics discussed includeThe difficulty in finding skills and talent that meet the challenges of tomorrow as well as those of yesterdayHow quickly technology expectations are changing: “email is legacy”The need for IT/Business alignment, if IT does not want to become irrelevantThe importance of depth of knowledge rather than breadth of knowledge | 9/12/08 | Free | View In iTunes |
| Total: 95 Episodes |
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