eMAG.ro 17+

Link forwarding not working

Every time I receive a link from someone it asks me to go to the AppStore in order to get the app, even if I have the app and it says that it will save a link and after the app opens it should bring me to that product, but it’s not working. The app opens and that’s it. I have to delete parts of the link so I can access the product on browser or search for it in the app manually. This is happening for a long time now. Please fix it.
I have iPhone XR if that helps somehow.

Not professional

I recently had the unfortunate experience of dealing with EMAG and I must say, it was nothing short of a complete letdown. They failed to deliver my order. To add insult to injury, they canceled my order after 2 weeks telling me that the product is out of stock even if it was on stock when I ordered it and promptly returned my money.
While EMAG boasts about their efficient delivery service, my experience was anything but that. Their failure to fulfill my order and provide timely updates speaks volumes about their commitment to customer satisfaction. It is disheartening to witness such inconsistency in an online store that claims to prioritize prompt and reliable delivery.
Dealing with EMAG has been an absolute waste of my valuable time and energy. Instead of enjoying the products I had eagerly purchased, I found myself chasing after a company that seemed uninterested in fulfilling their obligations. This experience has left me feeling frustrated and disenchanted with online shopping altogether.

Developer Response ,

Hey! We are very sorry to hear that you encountered such a situation. We certainly did not want to upset. Please leave us a private message on our official eMAG Facebook page - https://www.facebook.com/eMAG.ro whenever you need help! We are always present and willing to offer solutions. We are waiting for you! 🙏

Comanda nu a ajuns niciodată la mine!

Am plasat o comanda in urma cu 2 săptămâni! Am urmărit comanda, ea a ajuns in depozitul curierului Sameday , am sunat dar am fost rugată sa am răbdare din cauza volumului mare de comenzi și a personalului redus! Am așteptat...in condițiile in care in momentu plasării comenzii se spunea ca produsele vor ajunge in 2 zile!
La un momentdat, pe site-ul Sameday, am fost informata ca produsele mele sunt in curs de returnare. Nu mi s-a dat niciun motiv, am sunat la ei, au spus ca verifica și ma suna înapoi, asta nu s-a întâmplat!
Între timp a venit Pastele, am așteptat sa treacă, azi am sunat la eMAG! Mi-au confirmat ca produsele sunt in curs de retur, fără un motiv concret- un pic învinovățiți cei de la curier- și cam atât!
Mi-au spus sa aștept-iarăși- sa-mi între banii in cont și ca ma vor anunța când au vesti-ce dragut!
In concluzie, 2 săptămâni+ de bani blocați in cont și fără produse.
Nu mi s-a cerut scuze și nici nu mi s-a oferit vreun ajutor sau recompensa pentru situația asta! Mi s-a spus ca dacă vreau, odată ce am banii in cont, pot reface comanda! Tot pe banii și timpul meu! Nu ma așteptam la produse gratuite, dar un “ne cerem scuze”, “va putem oferi transportul gratuit la următoarea comanda” se puteau face!
Foarte dezamagita de serviciile eMAG și Sameday!

Andreea Verga