My Bath & Body Works | My B&BW 4+

This app works sometimes and then other times it just acts so weird and doesn’t do right. I definitely go to the website to purchase because I can’t always depend on the app working. Also, I have a bone to pick with bath and body works. I had my birthday coupon in my app and of course it’s for the free body care gift…okay that’s cool. Where I have a problem is that I have to make a purchase just to receive a free gift. My mom..who is not a regular shopper at bath and body works in any way shape or form ordered once this year and she received coupons in the mail, but not only that a coupon for free body care gift with no purchase necessary in the same amount $8.50 value. I’m not understanding what’s going on here?? I’m a regular customer and here I have to make purchases and by the way never receive coupons Lol. Yes I know this rant sounds petty and I need to get over it, but come on at least treat your paying customers that buy year round with better incentives and gifts. I’ll definitely be cutting back from purchasing with your store. Who knows…maybe finally I’ll start getting coupons too and a birthday gift where I don’t have to purchase anything 😂

I ordered online from Bath and body Works for the hand soap that went on sale for $2.50 and within 20 minutes. I received an email stating my order has been canceled. I was planning on picking this order up from Bath and body and don’t know why it got canceled. The email stated that I had not picked up my items in a timely manner. I therefore called the store and told them about the cancellation and told them that according to the website, give them four hours to get the items. The manager said she had no idea what happened or how it happened. She also called corporate office to see what happened and to Annaville maybe a glitch in the system. She apologized and told me to re-order however, by the time I ordered quite a few of my items were no longer available to be picked up in the store. They had to be shipped. I decided not to get those particular items I’m disappointed and not sure even now why my order was canceled or what happened however, Bath and Bodyworks missed out on money. I suggest they find out what happened in this particular case because it could be happening to other customers and they might not have the patience to deal with this as I did by calling the store. I want to take the manager at the Short Pump bath and body mall for taking time out to handle this situation.

I waited my turn in line too order candles.. when it was my turn it took over 3 1/2 hours to order.. after my order wouldn’t give me a confirmation number.. I called customer service.. while waiting on hold my confirmation number came thru.. so I asked customer service if my order was right.. customer service tells me that the order number is empty.. I say are you sure I don’t want too orders.. she tells me she is looking at it and it’s empty and besides it will cancel out when it sees too orders.. so not true.. because I got charged for too orders.. and too too it off they wouldn’t and didn’t cancel it.. customer service got my order wrong too.. and when I went too Belden to take my order back the manager Marcie was rude and could careless that I had this issue and only gave me a portion of my money credited back.. too top it off she dropped a customers soap on my toe.. no apology.. she asked me to leave and call customer service.. after I have already been on the phone with customer service 2 different times and they ensured me I would have no problem and I would get total amount refunded.. I will never order candles off line again.. this also happened too both my daughters and my 2 friends waiting for hours for there orders too go thru! This is ridiculous the whole reason you order off line is too not have too deal with this! Marcie’s customer service skills were absolutely awful!