Description
AT&T Mark the Spot is an application that provides customers a means to provide feedback on network user experience to AT&T.
Features
- Simplicity of operation
- Submit a real time report capturing local GPS coordinates at time and place of event
- Submit a report after the fact when a customer is not at the place of event
- Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
- Submit optional specific comments about an event
- Receive an SMS acknowledgement that the reported event was sent and received successfully
AT&T is committed to providing its customers with the best network experience possible.
This application will help contribute towards this goal and its utilization is greatly appreciated.
What's New in Version 1.1
1) Mapping Function: Pending Problem Locations
The application is now storing problems that were not successfully submitted as pinned locations. A red pin indicates that the problem report has not been successfully submitted. The purple pin indicates the location you are currently selecting. The application will periodically attempt to submit problem reports that failed to be submitted until these reports are submitted successfully. This feature allows the application to record spots where the network is unavailable after the problem occurred.
- The application also provides the user with a button that will allow the user the ability to clear pending problem submittals from the map.
2) Diagnostics Test
When submitting a “Data Failure” problem, the application will offer the user the opportunity to run a diagnostics test. This test will run between 10 and 30 seconds. The results of this test will be submitted to reporting server and be used by AT&T engineering to improve AT&T’s network.
Customer Reviews
Man people are stupid!
The app gives you the option to drag a marker to the spot that you lost the connection in. That way you can report a dead spot without actually being in the dead spot.
Please approve this review so others will know how to use this app.
Timing couldn't be better, however...
Let's run the full gamut here and include an option for voicemail-related issues, i.e. the phone doesn't ring at all but you end up with a voicemail. Happens to me even when I've got full 3G in a known reliable area.
Typical AT&T!
You have no service on AT&T and you're expected to notify AT&T of no service on AT&T with an app that needs AT&T service to let them know that there's no service on AT&T. What's wrong with this picture?!
- Free
- Category: Utilities
- Updated: Jan 29, 2010
- Current Version: 1.1
- 0.4 MB
- Language: English
- Seller: AT&T Services, Inc.
- © 2010 AT&T Intellectual Property, Inc.
Requirements: Compatible with iPhone. Requires iPhone OS 3.0 or later.
