Description
You can dramatically broaden your service desk reach with the new Bomgar iOS Customer Client. Now your employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Your support reps can securely chat, co-browse a Web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the Bomgar Rep Console.
Feature Overview:
Secure Session Chat – Use Bomgar to chat in real-time with mobile users to better understand the issue.
Screen Co-Browsing – Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.
Push Web Updates – Support reps can push URL's to end users containing key status updates and system configuration profiles to rapidly resolve the issue.
Customer Reviews
Meh
I don't blame bomgar for this lackluster release, I understand iOS is pretty locked down and as such remote support is limited...I just don't see a reason for this app other than publicity of having "remote support capability for iOS. "
If you could view setting I would see this as being semi useful.
Thanks for the rep console app though!
Needs more work!
This is a good start but the app needs the ability to show device Settings to assist users, otherwise is not very helpful.
Thanks.
Session key
I can't connect to a representative because it won't let me enter a non numerical session key!
- Free
- Category: Utilities
- Released: Jan 10, 2012
- Version: 2.1.1
- Size: 0.8 MB
- Language: English
- Seller: Bomgar
- © Bomgar Corporation, 2012
Requirements: Compatible with iPhone, iPod touch, and iPad.Requires iOS 4.3 or later.
