Description
The Cisco Technical Support mobile application provides access to Cisco's rich technical support content. From managing your support cases to researching solutions for your network, you can attend to your trouble shooting needs anywhere, anytime!
Features:
Manage Cases (requires a valid support contract):
- Access to all your open Cisco service requests
- Contact your TAC Engineer directly via phone (iPhone) or email
- Add notes and photos to your support case
- Access to all case notes and a summary of attached files
- Send a request for a status update, or to close your case
- Access to all RMAs associated with your support case
Don't have a Cisco support contract? Learn more about the benefits here: http://www.cisco.com/web/help/reg/ben/sc_ben.html
Cisco Support Communities:
- Access to Cisco Technical Support discussion threads
- Track discussions you have started
- Email discussion threads to anyone
- Save discussion threads for offline viewing
- Social interaction with the Cisco Technical Support Community
- View leaderboards of the top community contributors
Online Media:
- Cisco RSS feeds and alerts help you stay up to date with news
- Access to Cisco Technical Support YouTube videos
- Access to Cisco Technical Support Podcasts
What's New in Version 2.0
Cisco Technical Support 2.0:
- Manage your open service requests (requires a valid service contract)
- Refreshed design and app hierarchy
- Several minor bug fixes
- Free
- Category: Business
- Updated: Jun 01, 2012
- Version: 2.0
- Size: 5.3 MB
- Language: English
- Seller: Cisco
- © 2011 Cisco Inc
Requirements: Compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPod touch (3rd generation), iPod touch (4th generation) and iPad.Requires iOS 4.3 or later.
