Transamerica Retirement App 4+

Slow, rate of return is misleading

The app works much like the website, things take an annoying amount of time to load and the app could be laid out better. As a person with multiple brokerage accounts, I dislike the idea of not being able to manage my specific investments, and not having access to specific products and methods of investment. I open the app to see a chart with my rate of return that includes my and my employer’s deposits, when I really want to view my personal rate of return and a detailed performance of my individual investments over time. To see a chart that includes my weekly contributions seems pointless to me, obviously the chart will trend up because I keep adding money, it doesn’t really give me an idea of how my investments are doing. I really would prefer an IRA where I could trade options and individual stocks, I genuinely believe the growth of my account would be explosive in comparison to the 401k my employer has me enrolled in. The ability to invest pre-tax dollars is really a huge advantage that seems wasted on an investment plan where your options are so limited.

Unable to get app support for problem.

I can’t get into loan information - it just kicks me back. But the bigger problem is there is no way to let the app support now. The link just goes to the Transamerica site and there is no link there in contact us.

Follow up - they did eventually reach out to me and the kicking out problem has been fixed. But there is still no way to send them issue without already knowing their number. The ‘support’ link takes you to TransAmerica’s site but there is no way there to contact the app support. So now up to three stars. Make a way to contact support when clicking the link and it would be five.

Developer Response ,

Hi Kemal hike. Thank you for working with support on this and posting a follow up with very helpful feedback. The contact support links I see (via the new navigation menu and by clicking on your name on the home page) take you to a page that shows the support number 1-877-717-8858. I'll keep review the pages to see if I can locate what you're seeing. Thanks - Mobile Team Product Manager

Should fire their IT team!!

I paid off a 401K loan. I was so excited & was taking screenshots as I got down to 5, then 4, then 3, then 2, then 1 payment left. Paid off on Friday, on Monday went on app to see it “Paid Off”. Only app is NOT reflecting that. The app showing that it not only NOT paid off but each pay period, I owe more! My “outstanding balance is growing” biweekly. This is since February and it’s May. I called and spoke to someone 3x. They just say “they (IT) are working on it” & that the website shows no balance. Well it’s been 3 months and is still not fixed!!!!! It would be nice if a financial institution had an app that ACCURATELY reflects ones money and loan balance payoff. The kicker is that you cannot even speak or email anyone higher up the chain … no one has a superior nor access to other departments email or phone number. They said they’d launch a formal complaint to which I requested that they call me when “they” look at it … well it’s been weeks and nothing. Guess you just have to deal with inaccurate info. Tough luck. So disgusted with the lack of customer care regarding faulty financial info.

Developer Response ,

Hi Beast1252, I'm sorry to hear that the balance has not been displaying correctly for you, and that this has negatively impacted your excitement at paying off your loan. I lead the Mobile product team and assure you that we look at each and every issue that is reported via our support center. I believe you're on an older version of the app (v7.2.4). If you are willing, please check that you're on the latest version of the app (v7.3.0) as this could resolve the issue. If the problem persists I would really value you contacting our support at 1-877-717-8858 and making sure to provide your review tag (Beast1252) - this will allow the developers to pinpoint your specific issue. Thank you