Floor & Decor Pro Premier 4+

I have only used the online service once. The items I purchased are great! But the delivery time was very slow. Other than that. I will be ordering again because it’s too hard for me to travel to the store. So very happy to have a delivery service.

This app is so disappointing. I flip houses for a living and was so happy to realize prices are way better at Floor & Decor than the other box stores. HOWEVER, I found out the coloring of the items are different on the app than in reality. I’m fortunate to have a Floor & Decor store nearby, so I decided to pick up some tiles for a property I’m working on. I found different bathroom tiles and planned color schemes and design of each bathroom with these tiles in mind. Both tiles were different shades than what showed online! I showed a worker the tile I needed, he showed me where it was in the store. On the app it was a nice gray tone, in the store it was white! The worker just said, “yeah, the app doesn’t always show accurate colors.” WHAT?!?! I feel bad for anyone using this app and ordering a bunch of stuff they can’t see in the store. They’re in for a big surprise. (The other tile was white in the app and cream in the store). Apparently Floor & Decor doesn’t care enough to make sure their app is accurate for consumers. Real shame.

Great idea if the app would work properly. Half the time when I search for items, they don’t show up even if I scan the barcode in the store it’ll show as not available! The other half of the time when you look for an item and you’re scrolling through what’s available it constantly wants to put you back at the top of the list instead of letting you scroll. quite annoying. The problem is not only with the app but also their website I’ve tried to use their website to order stuff and it does pretty much the same thing.