Great Clips Online Check-in 4+

Professionalism

Today I checked in on line then went in for my haircut. I could see it was a busy day and yet each person who came in was greeted warmly and signed in.
One man (I believe his name was David) didn’t want to wait and he wanted a particular person to cut his hair. He was told that she was about to go to lunch, but if he didn’t mind the wait she would cut his hair when she got back. He didn’t want to wait and went with someone else. He had been grumbling prior to getting in the chair and continued with language that was quite vulgar. Cassie was thinking we cutting my hair when suddenly David says take this off me, referring to the apron. He started cursing at the lady who had been about to start cutting his hair. He then ripped off the white tape from his neck and threw it at her. She told him he could leave. He continued to curse at and beret the worker. The other workers stood together and told him to leave. He yelled that he would never be back and did we all know how much money he had spent in there. I said so what. (Because honestly, who cares!!) He left still cursing.
The staff did not stoop to his level, but stood fast supporting each other. No one did anything that would have made a “normal” person upset.
Great Clips should be proud of the professional behavior of all the women working during this incident. I know I certainly am!!

Todays experience

I love the app and the two people that cut our hair did an amazing job. However I came back to try and redeem two coupons the the manager immediately got an attitude with me and would not allow me to redeem the two coupons sent to me in the mail. I paid over $65 for two haircuts and she was unwilling to void out my transaction and allow me to use these two coupons. I said I run a business and know she could very easily void out the previous transaction, but she had the audacity to say that I was offending her. So I asked if she could allow me to use these coupons for next time and extend the expiration date. Once again she gave me attitude and if it wasn’t for a customer in the lobby coming to my defense she wouldn’t have given me that option. She clearly is having a bad day and I certainly didn’t mean to cause her any grief. I hope her days gets better! My experience with the two individuals that cut my sons hair and my hair was amazing but the minute I engaged with your store manager she was extremely offensive! I’ll be back and I hope I don’t have to deal with her again

Developer Response ,

We're sorry to hear this was your experience. If you'd like, please email CustomerService@greatclips.com with the details and location. We will be happy to help you. Thank you.

Great Clips - Great App

We have been using this very helpful app since it came out. It does what it was designed to do and does it well without a bunch of advertising or other junk. It has seen numerous improvements over the years. It is very convenient to be able to check in and know how much time I have to run other errands before my scheduled time. The text updates is one of the best improvements made recently.

A couple of features I would like to see in a future update:
1 - The ability to track coupons via the app. I regularly get them in the mail or on the back of my receipt but like many people lose them before they can be used which is a bummer.

2 - to be able to review the name of the stylist and their notes about the cut for the last couple of visits. The stylist usually prints the notes from the receipt printer (I think) to review the notes left by the last stylist. It would be helpful to know what one stylist did on one cut and then what another did that would make the cut even better. Plus I have a terrible memory for names so when a stylist does a great job I forget their name and can’t ask for him or her on the next visit.

It’s a great app that performs it function perfectly every time I have used it which is at least once a month or more for many years!!

Developer Response ,

Thank you for the positive feedback! Great Clips® loves saving people time and we are glad it helps make your day a little easier. We appreciate your feedback! We’ll share this with the Great Clips technical team.