Mercedes-Benz mbrace
By Hughes Telematics, Inc.
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Description
Interact with your Mercedes-Benz vehicle and access mbrace services conveniently from the palm of your hand.
Forgot to lock your car door or locked your keys inside your vehicle? Lock and unlock vehicle doors using the mbrace mobile application. Simply enter your mbrace account number and secure PIN, and press the Lock or Unlock button to send the request to your vehicle.
Can’t remember where you parked your Mercedes-Benz? View your vehicle’s current location on a map by pressing the Locate button. The mbrace mobile application sends a signal to your vehicle requesting its GPS coordinates and receives a response back telling you where it is. There’s no need to remember to mark your location prior to leaving your vehicle.
Want a more convenient way to enter addresses into your navigation system? Select the Send2BenzTM tab to search for and send destinations to your vehicle from your phone… anywhere, anytime.
Note: You must be an active Mercedes-Benz mbrace subscriber to access the mbrace mobile application. For more information about Mercedes-Benz mbrace and how to become a subscriber, visit MBUSA.com or see your authorized Mercedes-Benz dealer for complete details.
Features & Benefits:
• Securely lock* and unlock your Mercedes-Benz vehicle doors
• Find your vehicle on a map**
• Contact Mercedes-Benz Roadside Assistance for help
• Remotely send destinations to your vehicle navigation system via Send2Benz
• Search for nearby Mercedes-Benz dealerships
• Use Drive2Friend to connect and navigate to your friends
• View your key mbrace account and vehicle information
• Contact your Mercedes-Benz dealer to conveniently schedule a service appointment or speak to a sales representative
• Call Mercedes-Benz Concierge for personalized assistance (requires mbrace PLUS subscription)
• Call Mercedes-Benz mbrace Response Center for questions regarding your mbrace account
• Call Mercedes-Benz Financial Client Care Center for account assistance
• Secure system validates user’s credentials prior to allowing access to the application
• Simple and intuitive user interfaces allow for quick and easy navigation
*Door lock service is only available on the following Mercedes-Benz models: MY07 and later S-Class and CL-Class, MY08 and later C-Class, MY10 and later E-Class and GLK-Class.
**Vehicle must be within 1 mile of the user to be located in order to prevent improper use of this feature.
What's New in Version 3.0
Now available on the Mercedes-Benz mbrace mobile application:
Send2Benz - Remotely send destinations to your in-vehicle navigation system.
• Search for and send an address or Point of Interest
• Send an address from your iPhone contact book
• Send your current location
Drive2Friend – Connect with your friends and navigate to them. Your friend simply needs to respond “Yes” to your Drive2Friend text message request and their current location will be automatically acquired and sent to your in-vehicle navigation system. It’s never been easier to connect with your social network.
Note: Remember to record your mbrace account number before downloading the new version.
iPhone Screenshots
Customer Reviews
Marginally useful unless you have the right car
It's difficult to review the MBrace app separately from the underlying service. Unfortunately, MBrace's features are highly model dependent. Even though it covers some MB models stretching back to 2007, only with the 2010 model year does it cover most of the range. In my case, the features available for my 2009 CLK are extremely limited (something MB fails to state during the purchase process). For example, none of the Send2Benz features work and I can unlock but not lock my car via the iPhone app. The result is that the app is, for me, a one-trick pony. And the unlocking process is almost comically cumbersome (send an unlock request from the app, wait a couple of minutes for a response, then hold the trunk release for "up to 50 seconds" until the car unlocks).
I'd advise investigating very closely what MBrace features are supported for your car before taking the plunge on the service. I'm not too disappointed, because the unlock feature is a nice-to-have and MBrace only costs a few dollars more than renewing my Tele-Aid subscription, so it's largely a wash. Coming from a car company long reputed for their technological innovation, however, the service is pretty half-baked. It's outsourced to Hughes Telematics, so that might explain some of the lameness.
They used to say, "if you want to know what'll be in your car in 10 years, drive an S-Class." Pretty soon, they'll be saying, "if you want to know what'll be in your MB in ten years, drive a Ford."
Utterly Useless
After having Mercedes require its owners to switch over from the old vehicle assistance system to MBrace on the promise that there would be many new features like lock/unlock and locate the car (and paying $300 for the switch), I discovered (as have the other reviewers here) that most of the services promised are unavailable unless you have a 2010 or later Mercedes. The MBrace app is pretty much useless and worse, after a recent update, would not even accept my account number and PIN to reactivate it, saying I had "too many attempts", although I entered the correct account number the first time.
What is even worse however, is the service itself. I had a breakdown in the middle of a major highway in Miami. I pushed the SOS button and was connected to an MBrace operator, who informed me that I would have to call 911 myself and that I would have to contact a towing company myself (which are exactly the services for which I subscribed to the service in the first place). Fortunately, I happened to have my dealer's phone number on my phone, called them and they immediately sent a tow truck out looking for me and even kept their service department open an hour later until I got there and gave me a loaner car. (Yea, Mercedes Benz of Coral Gables!)
Useless
None of the features of this app works for my 2008 ML350. Can't locate my car, lock/unlock did not work. It says the Send2Benz is not compatible with my car even though the dealer performed the required mbrace update to my COMMAND. I'm canceling mbrace. Junk.
- Free
- Category: Utilities
- Updated: Mar 01, 2011
- Version: 3.0
- Size: 3.9 MB
- Language: English
- Seller: Hughes Telematics
- © 2011 Hughes Telematics, Inc.
Requirements: Compatible with iPhone, iPod touch, and iPad.Requires iOS 4.0 or later.
