Portillo's 4+

They have a location in The Colony Texas… It’s unavailable for delivery or pick up orders. But it’s just as well just to go and get the order standing in a 35 to 60 minute wait in line to get your food. The food is OK… And for the most part if they get the order correct. It’s been seven out of eight visits disappointing. The first visit got the order right. But it was basic. Sandwich drink and a dessert. But when you give them a detailed order, they always miss some thing. Then you got to go up and ask them for the right thing. Then they act like you made a mistake, when the mistake was theirs. The line order manager needs to get her attitude leveled. If you’re going there for the Chicago style hotdog… You can get the same or better at sonic.

I’m so annoyed. I went to order in-app so that I could grab food quickly on lunch, but apparently the default option for a burger on the app is a double. I’m sorry- what? I forgot people even eat doubles, that’s so much food and just so unnecessary. When you’re in store at the counter and you ask for a burger, they order you a single unless you specifically ask for a double, so why would it default to a double on the app? That sounds like such a scam for more money. If somebody wants a double, they’ll make sure it is one. But people who just want a regular burger are going to assume they’re ordering a standard single when they click the default burger. So, not knowing it put the order in as a double, I paid almost twice as much for a patty I didn’t even eat. I tried calling the location three times to ask to adjust the order and every single time it just hung up on me, nobody answered, and I ended up having to pickup a pricey order that I didn’t want but didn’t have time to go up to the counter and wait for a new one. Really annoyed with the app layout that just made my lunch so much more complicated and frustrating than it needed to be.

Have to say Joey Ruiz should run the restaurant, he goes up and above customer service , I was never going back because a month ago our food was cold and burnt, Couldn’t understand why because since u opened food was the best , But a friend from Canada made me take her to try , I just told Joey what happened he apologized and said it should never had happened, He made sure it was made like the first few times , My friend loved it , We will call to make sure when Joey is there , he even came up to us to make use everything was good , even gave us a wine cup when we said a water cup was ok , He said nope let me go find u the right one to use ,
Keep that young man ,