Stop & Shop SCAN IT! Mobile 4+

Often will not connect with the Stop & Shop Wi-Fi. I have also recently been having an issue where I have scanned items, and when I get to the register, they show up as not scanned. The first time it happened, I thought maybe I had just missed something, but when the cashier scanned the “missed” item, it popped up as being scanned twice…so it WAS there. Unfortunately, having missed an item triggered audits for the next 10 times I went to the store. Today, I went again and neglected to double triple check that everything I scanned was listed before clicking “check out”, and another $.99 item popped up as not scanned, so I will now be audited AGAIN for my next 10+ visits😡. The app is just not worth the pain in the neck of its inconsistency.

I have been loving this app for the speed and convenience. I have very limited time to get through the store, and hate the experience of waiting in line with my two young kids grabbing at everything and making a fuss because shopping is boring (I don’t blame them, it totally is). I scan as I go, just put my stuff back in my cart, I have my coupons pre-loaded through the app, and I just walk up to a self scan and go. I don’t need to bag anything at the register, I just keep my own bags in my car, and I load the bags how I want. It is SO much faster, and I can look at my past purchases easily to track my budget. What I REALLY REALLY wish Stop and Shop would do, is integrate all of their apps into one, and PLEASE PLEASE let me create a grocery list that I can share with my husband. I hate switching back and forth between apps to see my list. And the WiFi in the store works fine for the app, but I can barely get any calls or texts through, so our shared grocery list doesn’t always update in real-time. ALSO, would love it if the scanner would stay open so I don’t have to keep clicking on it.

Otherwise, I really like this app, though it could be a bit more user friendly.

I used it for two years straight with no issues. Was able to scan, bag, and pay for my groceries really quickly. A few months ago it stopped letting me use Apple Pay through the app to pay and collect my receipt so I would have to scan the barcode at self check, which wasn’t horrible but just an annoying loss of functionality. Then the past two weeks it flagged me for an audit 4 out of 4 times using it. The managers are always saying it’s because I voided items but I never do that because I was told many years ago when the handheld scanners first came out that voids can cause audits, so if I scan it, I buy it. While I waited for the audits last week other customers who used the app were also waiting around for audits. Please fix this. Is this because of a rise in crime and theft? I shop at stop and shop almost exclusively because of this app, I’m considering taking my business elsewhere where I may have to wait on line, but not get treated to an audit every single visit.