Ventra 4+

Chicago Transit Authority

    • Free

iPhone Screenshots

Description

Ride CTA, Metra & Pace with Ventra: Manage your fares, buy Metra mobile tickets, get arrivals and add your Ventra Card for riding CTA and Pace to iPhone and Apple Wallet.

Use transit in and around all of Chicago: It's easy to manage and pay your fare on CTA, Metra and Pace buses and trains with the Ventra app. Find all the features you're used to on the Ventra website and more, including mobile ticketing for Metra trains!

With the Ventra app, you can:
• Check your balance and available passes in your Ventra Card's transit account.
• Instantly load value or passes to your Ventra Card's transit account.
• Switch autoload for transit value or passes on and off.
• Buy and use Metra mobile tickets to ride any Metra train.
• Use transit value you've loaded to buy a Metra ticket.
• Get real-time account notifications so you know when it's time to load more fare or buy more tickets.
• Get real-time arrival/departure information from CTA, Metra and Pace all in one app—by picking a stop, using favorites or looking at service near where you're standing.

What’s New

Version 2.2.9

The latest release of the Ventra App brings you updates to Metra fares for a more seamless commuting experience!

What's New:
Metra Fare Changes:
• Stay ahead of your journey with the latest Metra fare adjustments.
• The app now reflects the most up-to-date Metra pricing for accurate trip planning.

Ratings and Reviews

1.7 out of 5
2K Ratings

2K Ratings

fujithebun ,

No surprise after NOT using it for 8 years

the last time I used this awful app was in 2016. It was buggy, slow and just an awful user experience. Thankfully I no longer needed to use it for almost a decade until I moved and got rid of my car, walking to most places or Ubering. However, on the rare occasion where I need to go to the suburbs the Metra is the best option. So I resurrected the app on my phone thinking the bugs have to be ironed out after 8 years right? After updating it I chose a ticket for my route, got to the cart…and the ‘Purchase’ button was so low on my phones screen that it interfered with the slide out drawer of my iPhone. The developers placed their only means to purchase their product below another form of UI interaction. The FOCUS of the app completely rendered useless. Clicking on the button does absolutely nothing. For all I know it could be because it’s just broken in general and maybe not because it was implemented and designed in an awful spot.

Metra must be receiving kickbacks for riders purchasing physical tickets at the booths. The Metra must be thinking “Let’s make the app completely irrelevant our passengers can thank us 8 years from now.”

LeahLee881906 ,

No help

Customer service will not help you if you email them. They will give you a number even though the phone service is automated and in a loop. They said online to email them because phone service was down and I did that again. I have mention that my phone for some reason don't accept their calls and it end up being missed and I had to use the email but no they keep telling me that they cannot help me and keep giving me same numbers to call. I wish I can give 1 star. Simple just switch my expired balance to new card like they was suppose to do. Its been months dealing with them because their too slow to respond and not doing their jobs. Keep sending automated emails. Im sick of it. There should be a in app or online for customers to do this themselves since ventra can’t and won’t keep up and do what they suppose to. I never got a new card once older one expired I had to buy a new one and getting run around about switching funds to new card. 😤😡😑👎 CTA ventra is a waste of time. Wish I could complain to department thats in charge of this.

ruffianbandwidth ,

Can't use card after connecting to Apple Pay...

This app has always worked fairly well for me (the bus/train times are usually far more accurate than google maps). However, I recently decided to add my ventra card to my apple wallet, just in case I ever forgot my physical card. Lo and behold, as soon as the card was added my physical card quit working. I even tried disconnecting the card from my wallet, and the physical card still didn't work. This has made my attempt at convenience very inconvenient (it takes more time to open your phone then just pull put a card). It seems like if linking to Apple wallet is going to have such an effect that ventra should at least warn you before you do it (how hard is it to program a pop up?). The fact that they essentially just made my card useless without my knowing such a thing would happen is shady as well as inconvenient (and totally unnecessary). Hopefully they fix this, but if you haven't yet connected your card to your apple wallet, be forewarned!

App Privacy

The developer, Chicago Transit Authority, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

You Might Also Like

Transit Stop: CTA Tracker.
Navigation
onTime Metra, CTA
Navigation
Divvy Bikes
Navigation
ParkChicago®
Travel
ParkChicago®Map
Travel
Park Evanston
Travel