Web Help Desk Mobile 4+

SolarWinds Worldwide, LLC

Designed for iPad

    • 1.4 • 30 Ratings
    • Free

Screenshots

Description

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.

Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.

SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

What’s New

Version 1.7.0

Remote notifications are fixed now.

Ratings and Reviews

1.4 out of 5
30 Ratings

30 Ratings

Shaon94 ,

Honestly has been hot garbage since they were bought out.

Solar winds has all but stopped innovating or updating their app. This product looks like it is still running iOS4 I am not sure why they still have an app on the store if they are going to let it linger in this garbage state.

lukeynoodle ,

Has not been updated in 3 years

Buggy and outdated would be really nice to be able to have this app but can’t even connect it just says error authentication needed the company needs to update this app

voidnomad ,

Pointless

Better option is to just connect to your web help desk with a browser, then switch to standard view. iOS app needs a rebuild or deletion from app store.

App Privacy

The developer, SolarWinds Worldwide, LLC, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

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