This Second Edition Pocket Guide uses GOAL/QPC's detailed graphics and easy-to-understand text and icons to describe what the tools are, why they're used, and how to use them. 
Critical tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger 2 (Second Edition) contains all the tools found in the first edition of the Memory Jogger II, plus 50 pages of new charts and detailed diagram samples, a new tool, and a case study.
Features: 23 Valuable Management and Planning, and Quality Control Tools
- New Zing Wear case study
(Written by Lisa Boisvert, BCLearning.com
Reviewed by David Shields, Wal-Mart Stores, Inc.)
- Expert tips
- Storyboarding case study of 7-step model
- Team guidelines
- Tool selector chart, Quick tool finder
- Fully indexed for quicker access
Tools:
- Activity Network Diagram 
- Affinity Diagram 
- Brainstorming 
- Brainwriting
- Cause & Effect/Fishbone 
- Check Sheets 
- Control Charts 
- Data Points 
- Flowchart - Force Field Analysis
- Histograms
- Interrelationship Digraph
- Matrix Diagram
- Multivoting
- Pareto Chart
- Prioritization Matrices
- Problem Solving Model
- Process Capability - Radar Chart
- Run Chart
- Scatter Diagram
- Team Guidelines 
- Tree Diagram
- Process Decision
- Program Chart
- Nominal Group Technique
- Zing Wear Case Study