The Change Agent's Dilemma: How to Influence Change Without Authority | Blog Talk Radio Feed
By EnclariaRadio
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Podcast Description
The position of internal change agent – wherever it falls in the organization – can be a tricky one. You are responsible for influencing the organization, usually without the direct authority to do so. This show explores the different ways to influence organizational change, from the point of view of someone who is not calling the shots.
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Ep. 39: How to Host Effective Meetings to Drive Change - Jan 17,2012 | Al Pittampalli, author of Read This Before Our Next Meeting, joins The Change Agents Dilemma today to discuss how to host effective meetings to drive change. | 1/17/12 | Free | View In iTunes |
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Ep. 38: Inside the Bubble: Create a Safe Space for Change - Dec 20,2011 | In this episode, Martin Fenwick joins The Change Agents Dilemma from New Zealand, where he is Principal Consultant & Director of TheChangeFactor. Martin tells us how to create a "change bubble," a safe space for change to develop and grow within an organization. | 12/20/11 | Free | View In iTunes |
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Episode 37: Transform Performance From Worst to First - Nov 15,2011 | Amir Ghannad, Plant Manager at Sunny Delight, shares his story of tranforming the plants performance from worst to first in the company. | 11/15/11 | Free | View In iTunes |
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Episode 36: This is Your Brain on Change - Oct 18,2011 | Guest Jackie Sherman, of The Jackie Sherman Group, Inc., became deeply interested in how the brain works and how that could inform her work with organizations and leaders. Today, well find out what she learned and gain practical tips for incorporating the “science of the brain” into our own work. Tune in to learn how the brain reacts to and incorporates change, and to hear the conditions that facilitate change. | 10/18/11 | Free | View In iTunes |
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Episode 35: The Art and Science of Corporate Storytelling - Sep 20,2011 | Todays guest, Richie Cullom, is Senior IT Manager at Genuine Parts Corporation. As an avid writer, he is also a storyteller at heart. Listen in to hear how he merges these two areas to bring corporate storytelling to life. | 9/20/11 | Free | View In iTunes |
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Episode 34: Lessons Learned From A Change Derailed - Aug 16,2011 | An experienced change leader, Supriya Desai landed an exciting new dream job - implementing change across a global function undergoing major transformation - only to be gone less than 6 months later. Listen in to hear her story - plus the warning signs and lessons she learned so you can benefit from her experience. | 8/16/11 | Free | View In iTunes |
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Episode 33: Spot and Correct a Workplace Culture Problem - Jul 19,2011 | Terri Kruzan, The Culture Sleuth, joins me for this episode of The Change Agents Dilemma. She defines workplace culture, and explains why you must pay attention to it as a change agent. Terri tells us how to know when culture is a problem, and then shares how to go about shaping an effective culture. | 7/19/11 | Free | View In iTunes |
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Episode 32: Finding the Courage to Drive Change - Jun 21,2011 | My guest today is Faith Fuqua-Purvis, founder of Synergetic Solutions. Listen in to learn where to look to find the courage to drive positive change in your organization, and what it means to be a Revolution of One. | 6/21/11 | Free | View In iTunes |
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Episode 31: Creating Positive Pull Towards an End State - May 17,2011 | My guest this month is Garrett Gitchell, founder of Vision to Work, Inc., whose unique approach to change management starts with the end state. In this episode, Garrett shares the details of his approach and explains why change management is not about overcoming resistance. | 5/17/11 | Free | View In iTunes |
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Episode 30: The Path to Business Excellence - Apr 19,2011 | Todays guest on The Change Agents Dilemma is Paige Lillard, Vice President of Business Excellence at Turner Broadcasting System, Inc. Paige tells the unique story of how she first became a change agent, and shares tips for being a successful influencer. | 4/19/11 | Free | View In iTunes |
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Episode 29: Everyday Influence - Mar 22,2011 | Host Heather Stagl shares her favorite influence methods from her new book, 99 Ways to Influence Change. | 3/22/11 | Free | View In iTunes |
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Episode 28: Beyond the Wall of Resistance - Dec 07,2010 | Join me this episode with guest Rick Maurer, bestselling author of Beyond the Wall of Resistance. Learn what resistance is, and how to navigate it to improve your likelihood of success in implementing change. | 12/7/10 | Free | View In iTunes |
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Episode 27: Healing the Corporate World - Nov 09,2010 | Listen in as Maria Gamb shares insights from her new book, Healing the Corporate World. Maria and I will talk about where you can look to find out what might need fixing. You'll also hear how you can make things better from wherever you are in the organization. | 11/9/10 | Free | View In iTunes |
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Episode 26: Project Management Office as Change Agent - Oct 26,2010 | Fresh from his presentation at the PMI Congress, Brian Horgan, joins us to share how the Project Management Office really needs to be a change agent within a company. Brian is the Director of Project Management at United Illuminating, an electric utility in Connecticut. He will share the difference between project management and change management, and show how his department became a change agent at the company. | 10/26/10 | Free | View In iTunes |
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Episode 25: The ROI of Change Management - Oct 12,2010 | This week's guest is David Miller, Managing Director of Change First Ltd. The firm recently conducted a research study to determine the return on investment for using a change management methodology for project implementation. Tune in to learn what they found! | 10/12/10 | Free | View In iTunes |
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Episode 24: Create and Sustain Innovation in the Workplace - Sep 28,2010 | For 18 years, guest Blair Miller of Blair Miller and Associates has worked with organizations to help leaders and teams work smarter, solve problems more effectively and turn on their conscious creativity. Creativity and innovation are key ingredients to organizational change. Tune in to learn how you can create and sustain innovation in your workplace. | 9/28/10 | Free | View In iTunes |
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Episode 23: Identify the Key Players Who Control Your Culture - Sep 14,2010 | This week's guest is Josh Letourneau, who uses math to help organizations change. Josh specializes in Social Network Analysis (not to be confused with Facebook or Twitter analysis) to help expose the invisible, informal networks that determine how work really gets done. Join us for a fascinating look at how you can mathematically pinpoint key individuals who control and can help change your culture. | 9/14/10 | Free | View In iTunes |
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Episode 22: Implementing Diversity Initiatives - Aug 31,2010 | The guest in this episode is Julius Pryor, III, former VP of Diversity at both Coca-Cola Enterprises and Johnson & Johnson Consumer Group. Currently, he leads the Diversity Consulting Group at Your Talent Bridge. | 8/31/10 | Free | View In iTunes |
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Episode 21: Creating the Energy for Change - Aug 03,2010 | In this episode, Dr. Jackie Sherman shares her formula for creating enough energy for implementing change. | 8/3/10 | Free | View In iTunes |
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Episode 20: Building a New Culture from Scratch - Jul 06,2010 | Listen in as Tim Gardner, Director of Organizational Effectiveness at Kimberly-Clark Corporation, shares a case study of building a new and different culture in a greenfield manufacturing plant. | 7/6/10 | Free | View In iTunes |
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Episode 19: Join the Adventure: Become a Secret Change Agent at Work - Jun 08,2010 | Dot Olonovich, MBA student and change management researcher at Lehigh University, shares tips for how (and why) she transformed her life and organization by becoming a "secret change agent" at work. | 6/8/10 | Free | View In iTunes |
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Episode 18: Change Evaluation - Is Your Initiative Working? - May 11,2010 | This week's guest is Maria Gajewski of Changing River Consulting, whose expertise is nonprofit evaluation. She helps nonprofits assess whether or not their programs are making an impact. In this episode, Maria will share her process for evaluating whether initiatives are causing the desired results, and how it translates to organizational change. | 5/11/10 | Free | View In iTunes |
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Episode 17: Operating Excellence at Lockheed Martin - Apr 27,2010 | On this show, host Heather Stagl welcomes guest Christian Kress, Six Sigma Master Black Belt at Lockheed Martin to discuss his 23 years as an internal change agent within the company. | 4/27/10 | Free | View In iTunes |
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Episode 16: Monitor Your Organization's Non-Verbal Communication - Apr 13,2010 | It is widely cited that verbal communication makes up only 7% of a total message during a conversation. That is, 93% percent of the meaning within the conversation comes from outside the words that we use. These non-verbal aspects of communication include gestures, posture, intonation, and facial expressions. It turns out the concrete language is by far the least important factor in our interpretation and understanding of what the other person saying. A similar phenomenon happens in organizations. Consider that the equivalent to verbal communication in organizations are the formal words that come to employees in the form of official documents: values and mission statements, strategy, policies, newsletters, websites, announcements, press releases, and other communication devices. The rest of internal communication comes from everything else employees experience. Similar to a conversation, the vast majority of meaning and understanding is generated by “non-verbal” communication. Tune in to hear where to look for “non-verbal” communication cues in your organization. | 4/13/10 | Free | View In iTunes |
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Episode 15: The Suggestion Guru on Employee Feedback - Mar 30,2010 | The Suggestion Guru Lara Fordis stops by The Change Agent's Dilemma to share a number of different tools you can use to collect employee feedback. She also shares factors to consider when selecting a feedback tool, and also talks about common mistakes you will want to avoid when you collect and use employee feedback. Curious about the 1-page Feedback Favorites list we mentioned on the show? Visit this page to find the link. | 3/30/10 | Free | View In iTunes |
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Episode 14: Ten Essential Tools for Change Agents - Mar 16,2010 | Do you feel like you're pushing a boulder uphill when it comes to changing your organization? Ever wonder if you are using all the tools at your disposal to make change happen? This week, host Heather Stagl outlines Ten Essential Tools for Change Agents, which you should be leveraging to influence change in your organization. | 3/16/10 | Free | View In iTunes |
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Episode 13: Performance Management Design for Organizational Change - Mar 02,2010 | The Change Agent's Dilemma welcomes Dr. Janet Hecht, Managing Principal of Talent by Design Consulting and Ph.D. in Industrial/Organizational Psychology, to share her experience and expertise in designing performance management systems to change organizations. | 3/2/10 | Free | View In iTunes |
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Episode 12: Make Personal Accountability a Core Value Using the QBQ - Feb 16,2010 | Bestselling author of QBQ: The Question Behind the Question John G. Miller stops by The Change Agent's Dilemma to share the concept of personal accountability and how to make it a core value in your organization. | 2/16/10 | Free | View In iTunes |
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Episode 11: Four Reasons NOT to Conduct an Employee Survey - Feb 02,2010 | Employee surveys are useful tools for understanding the beliefs, attitudes and opinions of an organization as a whole. Surveys are commonly used in pursuit of change to discover and understand organizational culture, resistance, morale, and a host of other characteristics that can shine the light on opportunities for improvement. However, not all surveys will improve the situation. Listen to hear four warning signs that conducting a survey may do more harm than good. Find more organizational change resources at www.enclaria.com | 2/2/10 | Free | View In iTunes |
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Episode 10: Create Alignment with Four Questions - Jan 19,2010 | As a change agent, you work to create organizational alignment around your initiative to make sure everyone is moving in the same direction. In this episode, host Heather Stagl welcomes Jeff Lebow, P.E. of Alignment at Work, LLC to share four questions that when answered ensure alignment. For those of you who are more visual learners, you may access a set of slides depicting the concepts in this episode here (pdf). | 1/19/10 | Free | View In iTunes |
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Episode 9: Tips for Getting Your Project Approved - Jan 05,2010 | Since it's the New Year, you may be renewing your efforts to get approval for a change initiative or project that you want to see happen. Unfortunately, not everyone in your organization has the same understanding or feels as strongly as you do that your project should be implemented – whether it is the entire change initiative, or an enabler such as training or software. While some projects might fly under the radar in the beginning, at some point someone with power has to say “Yes, let’s do this” for the project to continue. I'll share the tips I compiled during my many years as an industrial engineer, when one of my key responsibilities was to justify both capital and human capital projects to gain approval by the leadership team. | 1/5/10 | Free | View In iTunes |
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Episode 8: Three Myths About Organizational Change - Dec 08,2009 | Tune in on Tuesday, December 8 to learn 3 myths about organizational change. Change agents who buy into these beliefs may find their initiative stuck in a rut. Learn more about how to influence change in your organization at www.enclaria.com. | 12/8/09 | Free | View In iTunes |
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Episode 7: Tips for Having Difficult Conversations with Leaders - Nov 10,2009 | Almost everyone in corporate America (and beyond) can relate to having to deal with a boss or another organizational leader who lacked self-awareness. Leaders who are oblivious to their own negative impact on colleagues derail organizational effectiveness. Listen in to hear why having these conversations is a crucial part of the role of change agent. Learn some tips for having these difficult conversations. Find more organization change resources at www.enclaria.com | 11/10/09 | Free | View In iTunes |
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Episode 6: Accountability is Meaningless (Without a Definition) - Oct 13,2009 | Accountability is one of those principles of business that is an important foundation of organizational culture but is easily shrugged off as a buzz-word. Ask someone in your organization to define accountability, and you may hear any number of answers, from “I don’t know” to “following the rules.” You might even see some eyes roll. Accountability is rarely explicitly defined, whether for the organization as a whole, or for the departments and teams that work within them. Without a deliberate conversation about what it means to be accountable, it's existence is left to chance. In this episode, I'll share the definitions of different types of accountability, and discuss the fundamental ingredients that are necessary for accountability to exist. Find more organization change resources at www.enclaria.com. | 10/13/09 | Free | View In iTunes |
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Episode 5: Workforce Measurements - Sep 29,2009 | Guest Robert Gold of Tenacious Tortoise, LLC will talk about the workforce measures you need to monitor to ensure that you have the resources you need to implement change.Gold, an experienced management consultant, will describe his framework for making good decisions about the measures that can best help your organization manage its most valuable asset, its people. | 9/29/09 | Free | View In iTunes |
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Episode 4: Mastering Resilience - Sep 01,2009 | This week EnclariaRadio host Heather Stagl welcomes guest Liisa Hardaloupas of ExecuCoach LLC to share her expertise on the subject of resilience. Resilience is the capacity to incorporate and move on from a disruption or change. Tune in to learn how to improve resilience for yourself as well as for other people in your organization who are going through change. If you are interested in learning more about resilience, Liisa is hosting a webinar series on October 15, 22 and 29. Go to www.MasteringResilience.com for more information and to register. | 9/1/09 | Free | View In iTunes |
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Episode 3: Boost Your Organizational Power - Aug 18,2009 | For advocates of organizational change, power is the ability to get things done either by influencing others or by making decisions. Possessing power means that colleagues are more likely to do what you ask, respect your opinion, and follow you in the direction you want to go. Fortunately, power is not something you can buy or take. It can only be given to you by others. In this episode you'll hear ways to earn more organizational power. Find more organization change resources at www.enclaria.com. | 8/18/09 | Free | View In iTunes |
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Episode 2: Get Beyond Leadership Buy-in - Aug 04,2009 | Buy-in is the bare minimum level of support you can get for your change initiative. (Think of how many people say they support your project but then act in ways that diminish its effectiveness.) Listen in to hear different levels of support leaders can provide. Find out what's keeping them from doing what you need them to do to keep your project moving forward. For more information on gaining more support for your change initiative, check out the Beyond Buy-in Workbook: . | 8/4/09 | Free | View In iTunes |
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Episode 1: The Roles and Relationships of Change - Jul 21,2009 | The success rate of organizational change projects is a dismal 30%. Did you know that for projects that use someone other than the boss as the project manager that success is even more rare? The reason: mismanaged roles and relationships. Learn the common roles within an organizational change initiative, and hear tips for managing the relationships between them. Find more organization change resources at www.enclaria.com. | 7/21/09 | Free | View In iTunes |
| Total: 39 Episodes |
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