The Social Customer
By The Social Customer
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Podcast Description
The Social Customer is a collection of discussions about customer service, social CRM, and how this technology is changing business
| Name | Description | Released | Price | ||
|---|---|---|---|---|---|
|
1 |
When Social Networks Turn to CRM: MySpace's Tish Whitcraft on Improving the Customer Experience | Tish Whitcraft, SVP of Customer Experience and Operations for MySpace explains how MySpace handles more than 700,000 customer contacts monthly while supporting a user base of 100M people who visit the help pages on the site to the tune of 5.5M monthly views. | 12/16/09 | Free | View In iTunes |
|
2 |
Social CRM at the Speed of Light: A Conversation with Paul Greenberg | I recently caught up with CRM thought leader, analyst, blogger and guru Paul Greenberg. And while he's all these things, he's also best known as the author of what many people have called the bible of the industry - CRM at the Speed of Light | 11/25/09 | Free | View In iTunes |
| Total: 2 Episodes |
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