Standard Bank / Stanbic Bank 4+

Was not a fan of banking apps I preferred the normal web internet interface via laptop or desktop. Main reason, security concern...what if l loose my phone, would it not be easy for someone to access my profile and transact...that was my thinking.

In any case, I got convinced by Standard Bank staff to try it out, my first time, some time in 2021 i did it.

The app version at the time was a disaster, the app did not work as it should, kept asking for upgrade or some file. Gave up on it.

Until recently, I gave it another try.

Low and behold, must give credit where credit is due...its not only working...the app is superb. It is simple, yet provide for all the necessities. The interface and how it is layout is excellent, makes it quite easy for the client to navigate.

Transacting on it, is a breeze.

It also has a few add-on options.

Viewing your accounts (those that are linked) is quick and easy.

You can switch between profiles

You can add new accounts

All in all, the app is quite easy to work with, interface is superb, its intuitive, provides for options to add new accounts, basically it has all the banking necessities you require.

Dear user, thank you for posting your review. We gather all feedback to make our app better in the following updates and appreciate your support. All feedback is helpful to us, and we hope you'll stay with us to see the positive changes.

Below is my original review. Unfortunately NOTHING improved since I last wrote about it. I’ve been to two branches and phoned the call centre. Nobody could tell me why the savings account opening function doesn’t work. The information about the account is still incomplete- only interest “up to” and minimum investment. Standard bank used to be the best for electronic banking and banking in general; 30 years ago was the most modern. Since it’s run by the Chinese it steadily deteriorates in customer services who are treated increasingly arrogantly by more and more incompetent staff.

The app is good for simple operations like transfer and payments. Claims to provide account opening facility but it does not work. Information appears “please visit a branch” - not very helpful especially that interest offered is higher when the account is opened via the app. The information about savings accounts in incomplete. Stating the interest “up to ...” is particularly misleading as this limit is offered at higher investment value and longer saving period. Sketchy information on capitalising and effects of premature withdrawal. As usual - half-done job.

Good day @Jo vd M

Thank you for your feedback. Please can you send an email to AppReviewsBR@standardbank.co.za so that i can assist you with the issues you have experienced.

Won't update on iPad .When I want to update and go to AppStore it shows 'get' but then tells me to update. Updated on my phone. Want to change password for the last 2 years but tells me to try again later. But always gives me the same message or to phone a 086 number or to press Help but nowhere do I see any Help prompt anywhere . So must I be now impressed with this wonderful technology ? Now have a lot of trouble to always go to auto bank to transfer money which is an inconvenience as I have to go out of my way and it is also time consuming .My rating is zero.!!!

Hi Geverd. We are sorry to hear about your experience and the inconvenience it has caused you. Please try uninstalling and reinstalling the app on your iPad as this may resolve the issue. Should the issue persist, could you please tell us more by contacting us on our email SBSA.ask@standardbank.co.za, reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 1 then 6.