The new First Bus App makes travelling with First Bus even easier. You can now plan your journey door to door and buy your First Bus mobile tickets (mTickets) all in one place making getting where you need to even easier.
There’s no need to carry cash or worry about having the right change as you can buy your ticket in advance and have it ready to scan on your phone as you board the bus. Payments are secure and there’s a handy ‘buy again’ button with one-tap checkout so it’s never been easier to buy your bus ticket.
The First Bus App is the easy way to get bus times and bus route information for throughout the UK. You can save favourite stops, stations and locations and revisit recently searched journeys. The nearby map shows the bus stops and train stations near you and links to live departure times.
The app also features:
- A range of popular tickets for First Bus services in all areas
- Tickets for Heathrow RailAir and Buses of Somerset
- Payments via Visa, Mastercard, PayPal and Apple Pay
- The ability to gift tickets to a child or young person
- Door to door route planning for buses and public transport throughout the UK
We’ve listened to your feedback and made improvements to make door to door journey planning and buying your First Bus mTicket even easier.
New updates in this release include:
- Switching between real time information and your mTicket is easier
- Bug fixes including the issue of being logged out on a regular basis
- Improvements to how real-time bus information is displayed
If you have any further feedback please send it to App@firstgroup.com
Ratings and Reviews
Why have live times if they’re wrong?
So normally this app is fantastic. I could rely on it to plan my time and make sure I don’t miss the bus; until this evening...
I prefer using the live trackers (that show up in green) as they’re more accurate than the general timetable. Today I was walking to a stop, where the live tracker on the app claimed my bus would be due in two minutes. It was a stop they do sometimes wait longer at to stick to the timetable so I assumed it might already be there. However what I didn’t assume is that it would turn out of the bus stop and away as I was walking towards it!!
I checked the timetable again and surely enough, for that stop it still claimed the bus should have been there another two minutes before setting off. If it had said “due” I would have made more effort to get there in time, but it didn’t and so I missed it. The bus left before the time state on the live tracker. I feel like this is more down to app error than driver error; if they are waiting at stops and about to leave surely they are “due”, not still two minutes away from leaving? Massive letdown of a usually very reliable app.
So so so slow, literally waiting 10 seconds to load a new screen, will tell me I have no internet connection even though I can go on to stream a HD video no problem. Doesn’t use my location properly tells me a near station is Leeds, I’m in South Wales, again I can go to Maps and it finds my location perfectly every time. I’m in a good 4G area what’s the problem? I go to buy my monthly pass and after about 5 minutes just trying to put it into the basket I put in my CV2 and it completes but doesn’t add it to my purchased tickets so I have to go through the ordeal again, only to have to pay for a physical ticket as the 15minutes I had planned to buy my ticket before my bus apparently wasn’t enough. A notification reminder would be great to say your pass expires in the next day or something cos apparently you need to set aside hours of time and patience for this. I have a brand new iPhone X but same issues on my previous iPhone 6S. Also where’s the iPhone X update? I can’t believe this has so many positive reviews.
Developer Response ,
Thank you for getting in touch.
Reading your comments it would appear you are referring to our mTickets app rather than the First Bus Journey planner.
If you would like to send an email into email@example.com with your account details we can assist with the issue you have encountered.
Great Update - vastly prefer this version
I use this app daily to get to work and university. Just select your destination and when you want to arrive/leave and it shows you numerous bus times and routes. You can search by route number if you want to see the stops and times for that service, so I'm not sure what other reviews are referring to when they say you can't see the timetable anymore?
I've only been recommended bus routes, even when standing next to a train station, so that's been great as well (I have a student bus pass as it's cheaper than a monthly train pass so I always travel by bus even if it means a longer journey than the train). I love the little feature where you can save your destinations with an icon and your favourite stops. This app is so much more useful now !
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.