The First Bus mTickets App gets your ticket straight to your phone when you’re out and about using the bus.
Buy Tickets before you travel with no need to worry about having the right change. With your ticket on your phone, you only need to remember one thing as you leave the house - forgetting or losing your ticket is a thing of the past!
Pay securely with a debit/credit card, PayPal, ApplePay or Pingit. Plus, with a buy again button to re-purchase your previous ticket and a one-tap checkout, it’s never been easier to buy your bus ticket.
This App features
- A range of popular tickets for First Bus services in all areas
- Tickets for Heathrow RailAir and Buses of Somerset
- Payments via Visa, Mastercard, PayPal, Apple Pay and Pingit
- Links with the First Bus Journey Planning app for bus times, news and up to date notices affecting First Bus services
- Ability to purchase and share Child and Young Person’s tickets with another app user
- Contact details for our dedicated mTicket Customer Services team
Bug fixes and performance improvements.
Ratings and Reviews
The app seemed great when it first came out, saving money on bus tickets, yes please! Shortly after, the app started crashing and messing up when I was trying to get the ticket up before I got on the bus, once this happened and I explained the issue to the bus driver but he refused to let me on until the app was working! Then came the crash in the summer where everyone was having issues working the app, it proved a very unreliable way to get to work. Although the company were sending emails out so everyone was aware with the problems and drivers were more lenient with allowing you on the bus regardless of your ticket working.
Recently issues have arisen yet again, it won’t allow me to buy any tickets on the app because ‘the product is no longer for sale’, which means I have to spend a extra £1.10 per journey by buying a paper ticket (my only option). But I haven’t got any emails about this so I’m guessing it’s just mine that’s messing up. Also I’m disappointed by the fact I emailed customer services around a week ago regarding the problem and haven’t received any recognition. What a load of rubbish!!
Repeatedly out of service and app errors
I would like to complain specifically for the following buses 19 and 19a in Leeds. Last two weeks almost every other day one bus is out of service exactly when you need it the most.. after work 17:00-18:00 and I don’t know what’s the worst no compensation or the fact that I have to then wait for 30 minutes minimum until the next one. This is now becoming a trend for these buses and yesterday 20/09 when I had to take 19 from burley street, the driver just passed by the stop despite me and another guy raising our hands as high as mount Everest. This was either 8:08 or 8:32 bus I cant remember exactly but ridiculous and disgraceful. If the buses were more frequent I would let it go but when I went in for work at 10:20 writing this 1 star review just comes naturally. Your app keeps crashing constantly and I’ve had many occasions where I can’t scan my ticket. When are you going to get the app fixed? Next year? When pigs fly? It’s been crashing for weeks now. I bet Im not the only one.
Bin it and start again
Mobile ticketing is great. First implementation is however, terrible. The whole system is an over engineered farce and needs to be rebuilt from the ground up.
Firstly, tickets take an age to activate and there is no UI to tell the user what is going on, the app simply looks like it has frozen. When it finally does activate you get 4 mins to use the ticket. This does not allow for delays, queues etc and adds an unnecessary element of stress to boarding a bus.
Secondly, the app itself is shameful. It’s poorly written, old fashioned and should be pulled from the store. It crashes, it does not support larger screen sizes (the X form factor has been out for months now!), it never locates you when prompted and when it does the location label is empty!
I would genuine rather pay the extra and use my debit card that use this sorry excuse for an app again. I will use the rest my ticket pack and then delete it from my device.
Some tips for First:
1. Implement the Apple Wallet for tickets, including watch support. This really isn’t hard.
2. Ditch the time limit once a ticket has been activated. Once it’s been scanned on the bus, it can be deactivated on the server surely?
3. Take some pride in your work! The app is terrible and yet you advertise it with pride on your busses like you’ve reinvented the Oyster Card.
4. Build your timetable into the ticketing app or vice versa.
5. And perhaps most importantly, try to get your busses to run on time!
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.