The First Bus mTickets App gets your ticket straight to your phone when you’re out and about using the bus.
Buy Tickets before you travel with no need to worry about having the right change. With your ticket on your phone, you only need to remember one thing as you leave the house - forgetting or losing your ticket is a thing of the past!
Pay securely with a debit/credit card, PayPal, ApplePay or Pingit. Plus, with a buy again button to re-purchase your previous ticket and a one-tap checkout, it’s never been easier to buy your bus ticket.
This App features
- A range of popular tickets for First Bus services in all areas
- Tickets for Heathrow RailAir and Buses of Somerset
- Payments via Visa, Mastercard, PayPal, Apple Pay and Pingit
- Links with the First Bus Journey Planning app for bus times, news and up to date notices affecting First Bus services
- Ability to purchase and share Child and Young Person’s tickets with another app user
- Contact details for our dedicated mTicket Customer Services team
Bug fixes and performance improvements.
Ratings and Reviews
Repeatedly out of service and app errors
I would like to complain specifically for the following buses 19 and 19a in Leeds. Last two weeks almost every other day one bus is out of service exactly when you need it the most.. after work 17:00-18:00 and I don’t know what’s the worst no compensation or the fact that I have to then wait for 30 minutes minimum until the next one. This is now becoming a trend for these buses and yesterday 20/09 when I had to take 19 from burley street, the driver just passed by the stop despite me and another guy raising our hands as high as mount Everest. This was either 8:08 or 8:32 bus I cant remember exactly but ridiculous and disgraceful. If the buses were more frequent I would let it go but when I went in for work at 10:20 writing this 1 star review just comes naturally. Your app keeps crashing constantly and I’ve had many occasions where I can’t scan my ticket. When are you going to get the app fixed? Next year? When pigs fly? It’s been crashing for weeks now. I bet Im not the only one.
Pending transaction hell
Anyone that tried to purchase a ticket via this app last Friday would have received an error at point of sale. No tickets provided but the money was taken from our accounts.. (Temporarily as a pending transaction that takes up to 10 days to be refunded) Some users repeatedly tried to buy tickets and were left with over £100 removed from their bank accounts just trying to purchase £7.50 singles. On trying to contact their support helpdesk First bus failed to answer the phone for in excess of 8hrs. People giving up after being put on his for over 45 mins... Dreadful customer service..The app is clearly based on legacy payment systems that have zero safe guards in place to prevent issues with pending transactions which to the user are essentially temp payments taken in error. To add insult to injury the driver complained about the £10 note I had to use the morning the app failed???. One good thing came of it, I’m back to cycling!..So thanks Firstbus..
Needs Pay and Wallet integration
Love being able to have a mobile ticket. But hate the way that First have done this. Having several apps, rather than just the one with times and tickets together. Then when buying the tickets it asks for credit card details, which is far less secure and more inconvenient. Then using the mobile ticket is an ugly moving picture with a countdown on it. It's probably difficult to turn the different ticket types into something you can have on the Wallet app, but you have to try some how.
Opening this app takes forever. When a bus comes you always need to take the phone out and sort through the menus. Please just put it on Wallet or rework the app to have tickets show up immediately when it’s needed.
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.