iPhone Screenshots


The First Bus mTickets App gets your ticket straight to your phone when you’re out and about using the bus.
Buy Tickets before you travel with no need to worry about having the right change.  With your ticket on your phone, you only need to remember one thing as you leave the house - forgetting or losing your ticket is a thing of the past!
Pay securely with a debit/credit card, PayPal, ApplePay or Pingit.  Plus, with a buy again button to re-purchase your previous ticket and a one-tap checkout, it’s never been easier to buy your bus ticket.
This App features
- A range of popular tickets for First Bus services in all areas
- Tickets for Heathrow RailAir and Buses of Somerset
- Payments via Visa, Mastercard, PayPal, Apple Pay and Pingit
- Links with the First Bus Journey Planning app for bus times, news and up to date notices affecting First Bus services.
- Ability to purchase and share Child and Young Person’s tickets with another app user
- Contact detail

What's New

Version 3.106

Bug fixes and security enhancements.

Ratings and Reviews

4.3 out of 5

18.8K Ratings

18.8K Ratings

Needs  Pay and Wallet integration


Love being able to have a mobile ticket. But hate the way that First have done this. Having several apps, rather than just the one with times and tickets together. Then when buying the tickets it asks for credit card details, which is far less secure and more inconvenient. Then using the mobile ticket is an ugly moving picture with a countdown on it. It's probably difficult to turn the different ticket types into something you can have on the Wallet app, but you have to try some how.

Opening this app takes forever. When a bus comes you always need to take the phone out and sort through the menus. Please just put it on Wallet or rework the app to have tickets show up immediately when it’s needed.

Extremely poor implementation


The developer has made an extremely poor job of creating a public transport ticket app that meets the expectations of iOS users. A few examples:

Apple Pay - a recent addition to the app’s supported payment methods, doesn’t appear to be properly integrated; my attempt to pay using Apple Pay failed without a trace of the transaction, and the call centre were uninterested in looking into this. Plus, the Apple Pay logo is distorted which doesn’t inspire confidence.

Also, the app frustratingly hasn’t been designed to sustain the display of the ticket for an extended period - such as when waiting in a queue to board a bus - meaning it invariably ‘sleeps’ just when you finally need to show it to the bus driver. This problem requires the cumbersome workaround of keeping a thumb on the iPhone display in order to prevent the app sleeping and ensure the ticket is ready.

Finally, despite a recent update citing ‘design updates’, this app does not use the full display of iPhone X… months after it’s introduction. (I would not expect this capability to be added anytime soon, since this app languished using ‘zoomed’ mode on an iPhone 7 Plus model for a very long time; the developer clearly doesn’t respect customers enough to cater to the native resolution of their device type.)

It's a start


Great that we can pay for tickets this way, but the app UI could do with some improvement:
- Remember often used choices (region, favourite credit card, ticket types) and make them the default; I don't need to select my region every time I open the app, put it in a preferences menu.
- Add the ability to favourite certain ticket types and make them instantly accessible on startup.
- Too many steps and too much scrolling when buying a ticket; link to payment should be viewable without adding to basket or scrolling down to payment types.
- Recent purchases should go to the top of the list of purchases, not the bottom; I don't want to have scroll down past all those 'reserve' tickets I bought months ago.
- Default view to active tickets on startup, not region selection/buy ticket (or have it linked in the home screen.
- Give me some sort of process feedback after hitting the purchase button to let me know something is happening.
- Although Apple Pay would be great, I can understand that it might conflict with current systems, however I don't need a pop up in my face telling me this every time I open the app!


FirstGroup Plc
89.8 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© 2018 FirstGroup plc. All Rights Reserved.


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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