iPhone Screenshots

Description

GrabFood is Southeast Asia’s fastest growing food delivery service, serving customers delightful meals from street food to restaurant dining.

JUST A TAP AWAY - Get food and drinks delivered to you, wherever you are.
GOOD FOOD, FAST DELIVERY - Trust our speedy fleet of GrabFood riders to feed your cravings – hot and fresh.
LOCAL & INTERNATIONAL CUISINE - If you can crave it, we can deliver it. Indulge in your favourites from street food to restaurant fare.
NO MINIMUM ORDER - From small bites to big treats, we bring you everything you want
PAY WITH EASE - Satisfy your cravings in the fastest way when you pay with GrabPay.

Here's how to get started:
1. Sign in to GrabFood with your Grab account
2. Choose from thousands of restaurants
3. Start ordering your favourites!
4. Sit tight and watch it being delivered right to you

Find out more about GrabFood at https://www.grab.com/food
Want to deliver GrabFood? Register interest: https://www.grab.com/driver/food
Want to be a GrabFood Merchant? Sign up here: https://www.grab.com/merchant/food

What's New

Version 1.0.5

Great news! With this release, we fixed the bug that prevented the unit number from showing in the app of our delivery partners. This should make your delivery experience even smoother. Enjoy our improved GrabFood experience and leave us a review :)

Ratings and Reviews

1.9 out of 5

133 Ratings

133 Ratings

Terrible service from GrabFood

beatricengzien

Ordered for the first time via the app and it took close to 30 mins just to link up my Grab app to the GrabFood app because of a “connection error”. Was about to give up when it finally linked but I was once again stuck for ages trying to use GrabPay for the payment.

To make matters worse, the driver arrived an hour later than the estimated time. Granted the weather was bad that day, but the driver didn’t even take the initiative to contact me telling me my order was going to be delayed and when I finally reached him, he told me he was on another delivery, and this was already 45 mins into his lateness.

The last straw came when I received my food orders and the order was wrong, and I received an item that was priced lower than the item I actually ordered. I wrote in to Grab that very night and in the reply that took 3 days to arrive, I was simply told they were going to “investigate the matter and educate their drivers”. I wrote back and asked if that was going to be their ONLY response (btw: A wrong order situation happened with Honestbee before and after writing in they immediately offered me a $5 discount on my next purchase on top of the whole education thing), and to my absolute disgust the staff just repeated the same old thing without offering any form of monetary compensation.

That was my first, and definitely my last and only time using the app. I wish I could give this zero stars but unfortunately I can’t.

Developer Response

Hi Beatricengzien, so sorry for the trouble and unpleasant experience. Please do reach out via the in-app Help Centre or our GrabFood hotline at 69021038 with your account details so that we can look into it and assist you better. We appreciate your patience.

I have been con

Piss of customer

I already contacted Grab tru email for the error but now have been 3weeks and no one ever contacted me.

I was ask to link my payment with grabpay in which I top up the account but end up I cant pay after doing all that. Now my money is stuck witth the grab pay. Worse of all, my wife and I was not feeling well the day we order our food but it was a disappointment since we have to wait for 3hours with my kids crying. End up I have to use Foodpanda and they are so reliable and accept any payment method.

Grabfood apps just want to eat our money and no service was given. Be careful guys coz this must be one of the spam n con apps. Till today my apps cannot use and Im not sure what to do and no assistance was given.

Developer Response

Hey! So sorry that you had a bad experience. Can you reach out to us via Facebook so that we can look into it? Thank you!

Work on UI and Merchant Coverage

Juzsparx

I’ll provide a slightly fairer view here since Grab has taken steps to listen to feedback and my recent deliveries have been smooth. Credit is given where it’s due. This doesn’t mean all problems are solved. Grabfood app now needs to now look into following issues 1) Expanding the selection range of merchants on the app and 2) Make the layout more visual like ubereats did. Too much cluttered text which i feel could be supplemented with more image of the dishes

Developer Response

Hi there, do share your suggestion on improvement via our in-app Help Centre, so that we can look into it. Thanks (:

Information

Seller
GRABTAXI HOLDINGS PTE. LTD.
Size
123.1 MB
Category
Food & Drink
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English
Age Rating
Rated 12+ for the following:
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
© GrabTaxi Holdings
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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