iPhone Screenshots

Description

GrabFood is Southeast Asia’s fastest growing food delivery service, serving customers delightful meals from street food to restaurant dining.

JUST A TAP AWAY - Get food and drinks delivered to you, wherever you are.
GOOD FOOD, FAST DELIVERY - Trust our speedy fleet of GrabFood riders to feed your cravings – hot and fresh.
LOCAL & INTERNATIONAL CUISINE - If you can crave it, we can deliver it. Indulge in your favourites from street food to restaurant fare.
NO MINIMUM ORDER - From small bites to big treats, we bring you everything you want
PAY WITH EASE - Satisfy your cravings in the fastest way when you pay with GrabPay.

Here's how to get started:
1. Sign in to GrabFood with your Grab account
2. Choose from thousands of restaurants
3. Start ordering your favourites!
4. Sit tight and watch it being delivered right to you

Find out more about GrabFood at https://www.grab.com/food
Want to deliver GrabFood? Register interest: https://www.grab.com/driver/food
Want to be a GrabFood Merchant? Sign up here: https://www.grab.com/merchant/food

What's New

Version 1.0.9

We’ve been listening to your feedback, and fixed a couple of issues. With this version, we improved general error handling. Enjoy our GrabFood delivery experience and leave us a review :)

Ratings and Reviews

3.7 out of 5
1.1K Ratings
1.1K Ratings
beatricengzien

Terrible service from GrabFood

Ordered for the first time via the app and it took close to 30 mins just to link up my Grab app to the GrabFood app because of a “connection error”. Was about to give up when it finally linked but I was once again stuck for ages trying to use GrabPay for the payment.

To make matters worse, the driver arrived an hour later than the estimated time. Granted the weather was bad that day, but the driver didn’t even take the initiative to contact me telling me my order was going to be delayed and when I finally reached him, he told me he was on another delivery, and this was already 45 mins into his lateness.

The last straw came when I received my food orders and the order was wrong, and I received an item that was priced lower than the item I actually ordered. I wrote in to Grab that very night and in the reply that took 3 days to arrive, I was simply told they were going to “investigate the matter and educate their drivers”. I wrote back and asked if that was going to be their ONLY response (btw: A wrong order situation happened with Honestbee before and after writing in they immediately offered me a $5 discount on my next purchase on top of the whole education thing), and to my absolute disgust the staff just repeated the same old thing without offering any form of monetary compensation.

That was my first, and definitely my last and only time using the app. I wish I could give this zero stars but unfortunately I can’t.

Developer Response

Hi Beatricengzien, so sorry for the trouble and unpleasant experience. Please do reach out via the in-app Help Centre or our GrabFood hotline at 69021038 with your account details so that we can look into it and assist you better. We appreciate your patience.

boboschmo

Waited too long

Decided to give the app a try for the first time. Ordered MacDonald’s through the grab food app. Waited 1.5 hours for my food, and there was no number to contact. After much searching, we managed to call customer service only to find out that our order was not processed due to a technical glitch, and no rider to deliver our order. My friends and I were hungry and angry having waited so long for our food, and to have a no-show.

There could have at least been a notification or call earlier so that we could make alternative meal arrangements.

The only saving grace the service has is that the app is user-friendly. Unless Grab Food solves its communication, technical issues and reliability, the app/service will never take off as well as the other food delivery services like Deliveroo and Honestbee.

Developer Response

Hello Boboschmo, thank you for taking the time to review our application. Say hello to us on Facebook(m.me/Grab), we would love to make things right by you.

joseyling

Poor customer service

Purchased movie ticket during promotion period using my Grabpay. This ticket redemption does not appear in my Grabrewards.

Contacted main hotline for assistance - after explaining so much the person whom I spoke asked me that the purchase of tickets should be used reward points to redeem and that defeat the purpose of using $10 via Grabpay. After repeating so many times, she don’t get what I mean. Hence I need to send an email with screenshot for them to review. What a hassle for a consumer to do so and then get what I meant.

Received call from Grab, the answer goes like this - due to system issue as a result of not reflecting in Grabrewards ( ok that’s fine), they are unable to refund me the cost of tickets (by saying unable to help, can only assist in escalating). After several attempt, they are unable to do so (in fact that’s not my issue).

Developer Response

Hey joseyling, we are sorry to hear about your experience. Please reach out to us via Facebook PM or Twitter DM so that we can assist you further.

Information

Seller
GRABTAXI HOLDINGS PTE. LTD.
Size
131.2 MB
Category
Food & Drink
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English
Age Rating
Rated 12+ for the following:
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
© GrabTaxi Holdings
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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