MAX Service Desk Mobile
MAX Service Desk requires a MAX Remote Management account
Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs.
Features in MAX Service Desk Mobile include:-
- Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.).
- Manage, filter and update your support tickets remotely.
- Sign off tickets with digital signatures and add photos to ticket comments.
- View customer information, contacts and related tickets.
- Get customer insights available through LogicCards.
About MAX Service Desk
MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.
Fixed an issue affecting location tracking in iOS 11
Ratings and Reviews
Nice to have, but extremely limited
Mediocre tool for interacting with your service desk tickets. I cannot comment about the site visit & location features because I’ve never used those.
Critical deficiencies in working with tickets:
1) you cannot CC other email addresses when adding a reply to a ticket
2) you cannot view attachments in a customer’s reply.
3) keyboard does not switch to horizontal orientation when typing out a reply.
Can we get notifications?
I love using this for work but why doesn't this app have notifications? It would be great to be notified when a new ticket arrives.
Very Limited Functionality
I was very excited when this app first came out because I spend a lot of time on my phone. I've only been able to use this app as a way to look up customer information though. I can't make any tickets because the app won't let me pick the correct ticket queue. I've tried emailing support but they don't have a clue what is going on with the app.
- SolarWinds MSP UK Ltd
- 64 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- Copyright: © 2017 SolarWinds MSP UK Ltd
With Family Sharing set up, up to six family members can use this app.