Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.

Vision Helpdesk offers three products:

1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM desk)

Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.

Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal.

ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.

Vision Helpdesk license is offered as SaaS and Download versions.

What’s New

Version 3.1.5

App features updated according to v5 version that are urgency,impact,impact details,reason for ticket closure, symptoms,flags.

Ratings and Reviews

MikeD71 ,


Noticed it freezes when you go to note section of a ticket


JPK Software Solutions PRIVATE LIMITED
12.1 MB
Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.
English, Danish, Dutch, French, German, Greek, Italian, Portuguese, Russian, Spanish, Swedish, Turkish
Age Rating
Rated 4+
© JPK Software Solutions Pvt. Ltd.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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