Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.
Vision Helpdesk offers three products:
1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM desk)
Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.
Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal.
ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.
Vision Helpdesk license is offered as SaaS and Download versions.
App features updated according to v5 version that are urgency,impact,impact details,reason for ticket closure, symptoms,flags.
Ratings and Reviews
Noticed it freezes when you go to note section of a ticket
Fun fact: Vision has a mobile app on iOS and Android. It includes fun features like:
• Crashing if you get your login credentials wrong
• Having a user interface that I’m certain the designer’s friends and family adore
• It has icons!
• Some of them are buttons, some of them aren’t. Fun!
• A back-swipe feature that works on some pages, but not others. You’ll never guess which is which!
• An elegant No data found message when going to the ticket queue
• A search function that is technically functional
• A client list, that only displays when you search for the client
• The ability to create new tickets
• Watch out though! There’s a great minigame where you have to chase the closing dialogue menus
• The mystery of the “St…” It means something! First person to figure it out wins!
• App settings! With options like “Username” and “Password”
• Does it log out and log back in? Does it actually change your username and password? You can find out!
• There’s even an Easter egg where once and a while, when you launch the app, it shows you the Vision logo! Indefinitely!
- JPK Software Solutions PRIVATE LIMITED
- 12.1 MB
Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.
English, Danish, Dutch, French, German, Greek, Italian, Portuguese, Russian, Spanish, Swedish, Turkish
- Age Rating
- Rated 4+
- © JPK Software Solutions Pvt. Ltd.
With Family Sharing set up, up to six family members can use this app.