Revel Systems is a feature-rich business management platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard.
Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad.
Make Data Driven Decisions
Stay smart about your business with Revel’s reporting suite that gathers data from every transaction, organizing it into detailed reports to help you better understand your business performance.
Track Your Inventory in Real Time
With low stock alerts, you can better ensure that you don’t run out of big sellers and negatively impact your sales. For restaurant environments, track inventory down to the ingredient level to keep your COGS under control.
Stay Fully Operational, Even when the Internet Goes Down
Confidently keep your business running, even if your connection goes down. Revel’s advanced hybrid architecture enables your POS to run undisturbed offline or on a local network. With Always On Mode, you can even take credit card payments, so you never miss a sale.
Accept Every Card Type, Including Gift Cards and Loyalty
Cater to your customers’ needs with flexible payment options. Easily split bills, run bar tabs, disperse store credit, and more with Revel’s payment features. Protect your business and your customers with EMV-compliant payment processing, helping reduce fraud and your liability.
Provide an Elevated Customer Experience
Engage your customers and streamline checkouts with Revel’s Customer Display System, delivering greater transparency and improved customer satisfaction. Enable customers to sign and tip on screen, reducing waste and instances of lost authorization receipts.
Streamline Workforce Management
Quickly assign roles and customizable permissions to your employees. Create and modify schedules for your team, and track attendance and overtime right from your dashboard. When you’re ready for payroll, easily export data to your accounting software.
Turn First-Time Visitors into Repeat Customers
Deploy a customer engagement strategy powered by your CRM. Capture customer information from your POS and connect with your customers regularly to keep your business top of mind.
Integrate Mobile and Online Ordering
Provide your customers with a seamless omnichannel experience. Build brand equity and keep your customers engaged beyond the walls of your establishment. Your sales are integrated into Revel’s Management Console, saving you time and effort reconciling your various channels.
Speed Up Your Service Delivery
Improve your bottom line and speed of service with an intuitive self-service kiosk. Orders are sent directly to the kitchen, helping to eliminate communication errors and product waste.
Revel University - http://revelsystems.com/revel-university
Easily create and attach recipes to products, modifiers, and ingredients
Time Management improvements include the ability to require manager approval on the Point of Sale for employees who clock in after their scheduled start time
Tip Pooling refinement makes it easier to split tip amounts without the need to calculate on a separate spreadsheet
Discount enhancements give you the ability to choose the number of target products that can be discounted based on the qualifying group
New failover process for Online Ordering payments will force cancellation of an order within three minutes of payment attempt if payment is not captured
Color coding identification to help the kitchen staff quickly determine the order dining type
Item claiming to ensure that different stations are not working on the same orders
You can now filter the KDS by Dining Option
Added support for split modifiers in online ordering
Split modifiers can be set to split price or to use the same price as the original modifier
Delivery tickets now include the customer’s last initial
You now have the ability to enable item-specific pricing for modifiers
You can now set separate cash default amounts for virtual tills
Ratings and Reviews
Non-existent support after the sale
After a lot of research, I, like many, chose Revel for the POS of my restaurant under construction. After receiving my hardware in late August the company complete forgot about my existence. Busy with construction, it wasn't until I needed to know what was necessary for wiring that I discovered how bad this company is at support. Multiple attempts to get someone to answer a simp,e question about wiring led nowhere; it generally took 4-5 days to get a response to an inquiry. After several weeks of blatant disregard, I gave up and cancelled. They won't take back their unopened, unused hardware, will charge a $500 per terminal cancellation fee and want to charge almost $2000 for installation services they never supplied. I can't encourage you enough to explore other options before you repeat my disastrous and expensive mistake with this terrible company.
We have had this system for a year and a half now and it has never fully worked properly. We have lost lots of time and money trying to get their system to work. Many issues with the system itself and customer service.
If you expect a refund they will not. We are now left with a system that doesn't work and have their hardware which serves no use to us since it doesn't work.
Summary of our issues from day 1 that are still ongoing, just to name a few:
- Syncing issues - iPads not communicating with one another, to the main iPad
- Tickets not printing to kitchen
- Old tickets continually appearing in kitchen and also printing out
- Limited report functions - you're stuck with what they have for data for reports. Cannot custom reports to your needs
- System going offline even when there is internet connection
- System doesn't work when there is no internet connection, as promised
- Inconsistency with customer service knowledge
The older sys was much better and easier to use. Backend end does not sync with quick books even after updating QB to 2018, Tech support is in Russia or somewhere and they don’t understand what your trying to get fixed because they don’t understand how Americans think about problems.
Sys is probably ok for restaurants but for any other mobile business where you have multiple locations and route sales it is not that great at all. I’m currently looking at several other options and will change by the end of the year.
With Family Sharing set up, up to six family members can use this app.