SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).
It supports following features:
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
* Managers can make approvals of service requests.
* Integrates with SMART Workflow Engine, for ticket escalations.
We update the Paramount HelpDesk app as often as possible to make it faster and more reliable.Here are the couple of the enhancements you'll find in the latest update.
- Activity Details added.
- Bug fixes and stability improvements.
With Family Sharing set up, up to six family members can use this app.