Description

Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.

Note that certain features are available only in select countries or regions.

What’s New

Version 3.0.3

Performance improvements and bug fixes

Ratings and Reviews

3.7 out of 5
2.2K Ratings
2.2K Ratings
Mysubscription ,

Terrible app

They will ask you 10 questions as an introduction they know everything about you your software but as if it is theater drama show they will build introduction rather solving your problem right away. They will ask you every no need useless question. Because they have lot of free time doing that rather focus on real issue and fixing that right away. They gave me a suggestion that I need to fix my Bluetooth and phone receiver because there is hardware issue but after a few days when I stopped looking at their new phone everything got sorted out automatically. So basically they are pushing you to get frustrated by old phone so you can upgrade to new phone. Recently I visited their email phone update advertisement and I ended up seeing my current phone battery draining and all apps WiFi connection issues etc which will work fine after a while when I stop seeing their ads. So the apple support is a nonsense. It is all created by apple marketing team and they will make sure to sell you their next phone so they keep making free money for useless things. Even their features are not customer friendly. I know this review might be removed because that’s what their PR team does all the time. Anyway they preach freedom of speech but bash any such reviews.

Boulder8052 ,

Apple Pay is a hit or miss joke more of a miss

Everything Apple lately has been crappy including Apple Pay. Even at places where the symbol is sitting there on the register or on the debit machine are use my Apple Pay and it always says declined I have called Apple support numerous times and they said they’ll fix it I’ve tried numerous places… Apple cash is garbage google actually works use Google pay if I can give a -0 just due to all the time I have lost trying to buy gas or other things with Apple Pay with the stupid Apple logo all over the store and then to get to the register and not be able to purchase anything and get in barest in front of other people makes Apple Pay cash garbage. Just like this phone Apple is about the worst company out there all proprietary and all they care about is money. What they don’t care about me getting my money I am done using Apple Pay it’s more pain than it’s worth I’m using Google Pay from now on at least that works everywhere.

A game tryer ,

Review

Honestly, to my experience, the Apple Support app has some issues, but overall, everything is great. Problems I have experienced are not very helpful assistants. For example, such problems I have gotten was from assistants trying to help me resolve my problem, but end up not resolving it, but taking the other solution, which took time. The problem I had was updating to the software iOS 11.3.1, and it created overheating problems with my iPhone, causing it to be very difficult to use by the overpowering heat. I do appreciate the help from Apple employees, but some problems that customers have, could not be solved by the employees, so I encourage them to try to help the customers when they have a conflict. Overall, I thank you for your employees and the hard work they put in to help customers.

Information

Seller
Apple Inc.
Size
50.4 MB
Category
Utilities
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating
Rated 4+
Copyright
© 2019 Apple Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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