Screenshots

Description

Neighbors is the new neighborhood watch. Get real-time crime and safety alerts from your neighbors and local law enforcement.

Millions of Americans are already using Neighbors, so download the app and see what’s really happening in your Neighborhood.

Neighbors is more than an app, it’s the power of your community coming together to keep you safe and informed.

Safer Neighborhoods start with Neighbors

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We love hearing from our Neighbors and we're always looking to improve the Neighbors app. As always, feel free to send your feedback to neighbors@ring.com

What's New

Version 1.5.1

This new update features bug fixes and performance enhancements. Everything you love about Neighbors, only better.
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We love hearing from our Neighbors and we're always looking to improve the Neighbors app. As always, feel free to send your feedback to neighbors@ring.com

Ratings and Reviews

4.8 out of 5
19K Ratings
19K Ratings
garbanzito ,

app is confused between portrait/landscape on iPad

bad first impression – initial signup display is incorrectly rotated when in landscape (the only way i use my iPad w/keyboard case); impression continues: the app is often, but not always, insisting on portrait orientation when iPad is in landscape; and it will also get stuck full-screening a single video unless i turn it to portrait and get out of the main list; very frustrating; app has been around long enough, and Ring is well-enough funded, that this lack of testing is disheartening

other than that, the app does what it says regarding showing you videos neighbors have shared from their Ring devices, which i think is helpful for deciding whether you really want one; layout is a little awkward — hard to tell what captions go with what videos, and i would prefer the videos were presented smaller in the list unless i specifically choose to see them enlarged

in my area, the videos are mostly porch pirates, but also a few innocent-looking trashpickers and even someone looking for their AirBnB at a wrong address; along with the captions and comments, i think you learn more about your neighbors than you do about crime in the area

Jimboatwork ,

Won't show videos & no help

It alerts when someone puts up a video, and my wife can see it on her iPhone, but it just goes on perma-load (black screen with a swirl) until you wear down and give up... which has been the same experience I have had with customer service. Vague advice that anyone knows, but I did it - delete, reload, I even did a factory phone reset recently. Didn't work before it, doesn't work after it. That is what it is, but when customer service is little more than a litany of "We're working on it for you" messages followed by "We haven't heard from you so please let us know if you are still having problems or we will close your case in 2 days" emails, you soon realize they are just wearing you down until YOU give up and go away. It's bad enough the doorbell can't pick up a router through the wall 2 feet away fast enough to answer the bell or see movement, but to have to forward the neighbors messages to email so I can copy the link and open it in Safari... well, what is there in that runaround to give a 2nd star? I'm giving serious thought to going to a mew system before I have to pay yet another year's maintenance fee.

Developer Response ,

Hi Jimboatwork,

I am truly sorry to hear about this poor Ring experience. This is by no means the experience that we intended for you to have. While I do understand that you have been working with our Customer Support team, I would appreciate the chance to connect with you directly. I would like to provide you with some additional assistance so that I can work to improve your overall experience. Would you email me at Kaitlyn.rosenthal@ring.com?

I would appreciate your time.

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

Robby Rainey ,

Safety concern

So I posted a legitimate safety concern and was emailed back to let me know it was deleted. I guess I didn’t have a video that makes for a good selling point for their products. Here’s what I posted or very close to it....the gentle tone/alert noise that your phone makes when the doorbell detects motion...I would like the doorbell to make that same tone in a gentle way to announce that motion has been detected and a video is in progress. Very simple right??? But the idea was deleted. I want others to realize this so maybe it can be added. This feature would tell the thief what was going on and here’s why....when I get a motion detected alert it takes so long for ‘ring’ to come up on my phone that the bad guy is already gone with my package...but guess what I got???? A great video to post on the app...what good is this except for a good selling point for ring. Bottom line...my package has been taken while I was waiting for the app to open where I could see ...by that time all I see is the back of a vehicle more than a block away and riding in to the sunset with my package....but I got a great Video you can use to impress your next customer into buying your products.

Developer Response ,

Hi Robby,

This is not the experience that we intended for you to have. At this point, I would appreciate the chance to connect with you directly so that I can address your concerns further. Please email me at Kaitlyn.rosenthal@ring.com.

Thanks,

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

Information

Seller
Bot Home Automation, INC
Size
94.3 MB
Compatibility
Requires iOS 9.1 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 12+ for the following:
Infrequent/Mild Realistic Violence
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Infrequent/Mild Profanity or Crude Humor
Copyright
© 2013–2018 Ring LLC or its affiliates
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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