Screenshots

Description

Neighbors is the new neighborhood watch. Get real-time crime and safety alerts from your neighbors and local law enforcement.

Millions of Americans are already using Neighbors, so download the app and see what’s really happening in your Neighborhood.

Neighbors is more than an app, it’s the power of your community coming together to keep you safe and informed.

Safer Neighborhoods start with Neighbors

----

We love hearing from our Neighbors and we're always looking to improve the Neighbors app. As always, feel free to send your feedback to neighbors@ring.com

What's New

Version 1.3.0

This shiny new update features bug fixes and performance enhancements. Everything you love about Neighbors, only better.
----
We love hearing from our Neighbors and we're always looking to improve the Neighbors app. As always, feel free to send your feedback to neighbors@ring.com

Ratings and Reviews

4.2 out of 5
565 Ratings
565 Ratings

Massive Privacy Issues

Eileenmcarey

This app doesn’t have a privacy policy, which I thought was required for The AppStore. There is no way to delete your account. Most of my feed in this app were videos posted by racists with videos of people of color or ‘neighborhood alerts’ of suspicious activity by racist people. Any person in the world can make a fake account because neighbors doesn’t verify identity or require an email or phone verification before a user can join a community. Without having any proof a person is an actual resident of a neighborhood, users can pick any address to choose a neighborhood surveillance community. All users are anonymous so any person can post fake crimes, fake racist posts labeled ‘stranger in the neighborhood’ or create fake ‘threats’ - how is this legal in America?? This is a violation of the right of liberty. This app was built in the Ukraine and all content is monitored by Rings Ukrainian Office (500 people). No videos are encrypted meaning the data base is ‘open view’ for governments, employees and defense contractors to intercept or watch every single person entering a customers house.

I’m shocked this app is allowed to advertise on apple’s platform and I want to see their privacy policy (if it exists) for neighbors.

Developer Response

Hi Eileenmcarey,

We have community guidelines that are strictly enforced and all flagged posts are monitored by a team of trained Ring moderators. Ring is constantly working to make Neighbors better by continuing to add features and functionality that will help catch, reduce, and ultimately prevent the rare instances of profiling. We encourage neighbors to report racial profiling using our in-app flagging tool.

Bilan J., Customer Satisfaction Specialist
Bilan.jenkins@ring.com

Won't show videos & no help

Jimboatwork

It alerts when someone puts up a video, and my wife can see it on her iPhone, but it just goes on perma-load (black screen with a swirl) until you wear down and give up... which has been the same experience I have had with customer service. Vague advice that anyone knows, but I did it - delete, reload, I even did a factory phone reset recently. Didn't work before it, doesn't work after it. That is what it is, but when customer service is little more than a litany of "We're working on it for you" messages followed by "We haven't heard from you so please let us know if you are still having problems or we will close your case in 2 days" emails, you soon realize they are just wearing you down until YOU give up and go away. It's bad enough the doorbell can't pick up a router through the wall 2 feet away fast enough to answer the bell or see movement, but to have to forward the neighbors messages to email so I can copy the link and open it in Safari... well, what is there in that runaround to give a 2nd star? I'm giving serious thought to going to a mew system before I have to pay yet another year's maintenance fee.

Developer Response

Hi Jimboatwork,

I am truly sorry to hear about this poor Ring experience. This is by no means the experience that we intended for you to have. While I do understand that you have been working with our Customer Support team, I would appreciate the chance to connect with you directly. I would like to provide you with some additional assistance so that I can work to improve your overall experience. Would you email me at Kaitlyn.rosenthal@ring.com?

I would appreciate your time.

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

Install Ring Spotlight

Snipe Castle

Really not sure how to rate this app as I have downloaded it, 3 times now , I touch home nothing happens, has me in a 3rd world country, needless to say I have removed it again, this time I plan to leave it off my phone, if I can get it to work on my iPad then I will leave it there, if not it goes away as well, I also don’t understand why there are two apps for this , as one say ads and the other nothing, downloaded the ad free app and both apps downloaded at the same time, I am guessing that this is probably the issue.

As of today July 20, 2018, I have been on hold with customer support for over 45 minutes, I can say I got my app up and running finally which is good. I just had one simple question why is one camera showing true colors and the other showing everything in red, I am tired of being on hold and could not find the answer via FAQ, so that lead me to call CS, which seems to be a mistake. I can say I having the Ring System on my Home though it would be nice to have answers to my questions.

Developer Response

Hi Snipe Castle,

At Ring, our mission is to reduce crime in neighborhoods. Ring Neighborhoods expands the Ring of Security from your home to those of the neighbors in your immediate community. Ring Neighborhoods lets you easily share and communicate with your neighbors about crime and safety so you have up-to-date local crime data at your fingertips. Ring believes that knowledge and communication foster stronger and safer communities. Together we can make our neighborhoods better places to live for our families, friends, and neighbors. With that being said, I would like to step in and ensure that we get your Neighborhoods app working consistently to your expectations. Would you please email me at Kaitlyn.rosenthal@ring.com?

I would appreciate your time as well as the chance to improve your Ring experience.

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

Information

Seller
Bot Home Automation, INC
Size
94.7 MB
Compatibility
Requires iOS 9.1 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 12+ for the following:
Infrequent/Mild Realistic Violence
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Infrequent/Mild Profanity or Crude Humor
Copyright
© 2013–2018 Ring LLC or its affiliates
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You May Also Like